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For Companies At a Glance
- Tasks: Provide top-notch customer service and maintain the Shack's standards.
- Company: Join Loaf, a leading UK brand for comfy sofas and homewares.
- Benefits: Enjoy 33 days holiday, discounts, and a healthcare cash plan.
- Other info: Flexible hours and opportunities to work across different locations.
- Why this job: Be part of a friendly team and help customers find their perfect homeware.
- Qualifications: Experience in customer service and a passion for our products.
The predicted salary is between 12 - 14 £ per hour.
At Loaf we make insanely comfy sofas, beds and homewares that help people lead more comfortable lives. Founded in 2008, Loaf has steadily grown each year to become one of the leading premium furniture and homeware brands in the UK. We now have 11 Shacks (stores to everyone else!), with more on the way. It's an exciting time to join an ambitious business.
The Job
- Ensure tiptop product knowledge and understanding of our brand at all times
- Consistently provide helpful and informed service with confidence and clarity
- Process orders on our systems, providing delivery, 'will it fit' and lead time advice
- Recommending "up-sell" products
- Maintaining the Loaf brand in the Shack to the highest standard by following the Shack Retail Guidelines
- Carry out housekeeping tasks in line with Loaf's standards both on and off the shop floor
- Help to maintain a safe and healthy work environment
- Be passionate about the Loaf brand and our products
We're looking for
- Previous experience in customer facing roles
- The ability to work independently and to take responsibility and be accountable for your actions
- Excellent attention to detail
- Confidence and common sense
- A great team player with the ability to promote and help build a positive work environment
- Flexibility and availability to work at other showroom locations during our Monday to Sunday opening hours
Some of our benefits:
- 33 days holiday, increasing by 1 day each year for 3 years
- Enhanced family leave policy
- Staff and friends and family discount scheme
- Healthcare cash plan
- EAP programme
- Shopping discounts
- Cycle to work scheme
- Half a day for Christmas shopping
- Life Assurance - 4 times annual salary
What's it like working at Loaf?
We are a forward-thinking, friendly bunch committed to building a fabulous company with brilliant people. The customer is at the heart of everything we do and we're always striving for better, more efficient ways to deliver to the highest standard. As a business, we're working really hard to be inclusive. No matter what identity or background, we want everyone to feel welcome in a place where we can all be ourselves. We'd love you to join us on our journey.
Please note that due to a high number of applications we are currently receiving we are unfortunately not able to provide individual feedback to every candidate at this stage of the process. If your application is successful, one of our Loafers will reach out to you to organise a face to face interview in St Albans in the first instance.
Shack Assistant - St Albans (Part time, 16 hours) employer: Loaf
Contact Detail:
Loaf Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Shack Assistant - St Albans (Part time, 16 hours)
✨Tip Number 1
Get to know the Loaf brand inside out! Familiarise yourself with their products and values so you can chat confidently about them during your interview. This shows you're genuinely interested and ready to represent the brand.
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you might need to help a customer or recommend products. Role-playing with a friend can help you feel more prepared and confident when it comes to the real deal.
✨Tip Number 3
Be ready to showcase your teamwork skills! Loaf values a positive work environment, so think of examples where you've worked well in a team. Share how you contribute to a friendly atmosphere and support your colleagues.
✨Tip Number 4
Apply through our website for a smoother process! It’s the best way to ensure your application gets noticed. Plus, it shows you’re tech-savvy and keen to join the Loaf family!
We think you need these skills to ace Shack Assistant - St Albans (Part time, 16 hours)
Some tips for your application 🫡
Show Your Passion for Loaf: When you're writing your application, let your love for the Loaf brand shine through! Share why you’re excited about comfy sofas and homewares, and how you can contribute to making customers feel at home.
Highlight Your Customer Service Skills: Make sure to showcase any previous experience in customer-facing roles. We want to see how you’ve provided excellent service in the past and how you can bring that same energy to our Shack!
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language and avoid jargon. We appreciate a well-structured application that’s easy to read and understand.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and get you on the path to joining our fabulous team at Loaf.
How to prepare for a job interview at Loaf
✨Know Your Stuff
Before the interview, dive deep into Loaf's products and brand values. Familiarise yourself with their sofas, beds, and homewares so you can confidently discuss them. This will show your passion for the brand and help you stand out.
✨Showcase Your Customer Service Skills
Prepare examples from your previous customer-facing roles where you provided excellent service. Think about times you went above and beyond to help a customer, as this aligns perfectly with Loaf's commitment to customer satisfaction.
✨Demonstrate Team Spirit
Loaf values teamwork, so be ready to share experiences that highlight your ability to work well with others. Discuss how you've contributed to a positive work environment in the past, as this will resonate with their company culture.
✨Be Flexible and Open-Minded
Since the role requires flexibility in working hours and locations, express your willingness to adapt. Share any experiences where you successfully adjusted to changing circumstances, showing that you're ready to embrace the dynamic nature of the job.