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- Tasks: Provide top-notch customer service and maintain the Shack's standards.
- Company: Join Loaf, a leading UK furniture brand known for comfy sofas and beds.
- Benefits: Enjoy 33 days holiday, discounts, healthcare, and life assurance.
- Why this job: Be part of a friendly team making homes more comfortable and stylish.
- Qualifications: Customer service experience and a passion for homewares are essential.
- Other info: Flexible hours and opportunities to work across different locations.
The predicted salary is between 20000 - 30000 £ per year.
At Loaf we make insanely comfy sofas, beds and homewares that help people lead more comfortable lives. Founded in 2008, Loaf has steadily grown each year to become one of the leading premium furniture and homeware brands in the UK. We now have 11 Shacks (stores to everyone else!), with more on the way. It’s an exciting time to join an ambitious business.
Job Responsibilities:
- Ensure tiptop product knowledge and understanding of our brand at all times
- Consistently provide helpful and informed service with confidence and clarity
- Process orders on our systems, providing delivery, 'will it fit' and lead time advice
- Recommending "up-sell" products
- Maintaining the Loaf brand in the Shack to the highest standard by following the Shack Retail Guidelines
- Carry out housekeeping tasks in line with Loaf's standards both on and off the shop floor
- Help to maintain a safe and healthy work environment
- Be passionate about the Loaf brand and our products
We’re looking for:
- Previous experience in customer facing roles
- The ability to work independently and to take responsibility and be accountable for your actions
- Excellent attention to detail
- Confidence and common sense
- A great team player with the ability to promote and help build a positive work environment
- Flexibility and availability to work at other showroom locations during our Monday to Sunday opening hours.
Some of our benefits:
- 33 days holiday, increasing by 1 day each year for 3 years
- Enhanced family leave policy
- Staff and friends and family discount scheme
- Healthcare cash plan
- EAP programme
- Shopping discounts
- Cycle to work scheme
- Half a day for Christmas shopping
- Life Assurance- 4 times annual salary
What’s it like working at Loaf? We are a forward-thinking, friendly bunch committed to building a fabulous company with brilliant people. The customer is at the heart of everything we do and we’re always striving for better, more efficient ways to deliver to the highest standard. As a business, we’re working really hard to be inclusive. No matter what identity or background, we want everyone to feel welcome in a place where we can all be ourselves. We’d love you to join us on our journey.
Please note that due to a high number of applications we are currently receiving we are unfortunately not able to provide individual feedback to every candidate at this stage of the process. If your application is successful, one of our Loafers will reach out to you to organise a face to face interview in Nuneaton in the first instance.
Shack Assistant - St Albans employer: Loaf
Contact Detail:
Loaf Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Shack Assistant - St Albans
✨Know Your Stuff
Before you step into that interview, make sure you know the Loaf brand inside out. Familiarise yourself with their products and values so you can chat confidently about what makes them special. This shows you're genuinely interested and ready to represent the brand!
✨Show Off Your People Skills
As a Shack Assistant, you'll be all about customer service. Practice your communication skills and think of examples from past roles where you've gone above and beyond for customers. We want to see that you can create a positive experience for everyone who walks through the door!
✨Be Ready to Adapt
Flexibility is key in retail, especially with the possibility of working at different locations. Be prepared to discuss how you've handled changes in previous jobs and show that you're up for the challenge. It’s all about being a team player and keeping things running smoothly!
✨Apply Through Our Website
We recommend applying directly through our website for the best chance of landing that interview. It streamlines the process and shows you're serious about joining the Loaf family. Plus, it gives us a chance to see your application in the best light!
We think you need these skills to ace Shack Assistant - St Albans
Some tips for your application 🫡
Know Your Stuff: Before you hit that apply button, make sure you’ve got a solid understanding of Loaf and what we stand for. Familiarise yourself with our products and brand values so you can show us your passion in your application.
Be Yourself: We want to see the real you! Don’t be afraid to let your personality shine through in your written application. Share your experiences and how they relate to the role – we love a good story!
Attention to Detail: Double-check your application for any typos or errors. A polished application shows us you care about the details, which is super important in a customer-facing role like this one.
Apply Through Our Website: Make sure to submit your application through our website. It’s the best way for us to keep track of your application and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Loaf
✨Know Your Stuff
Make sure you have a solid understanding of Loaf's products and brand values. Familiarise yourself with their sofas, beds, and homewares, and be ready to discuss what makes them unique. This will show your passion for the brand and help you provide informed service during the interview.
✨Showcase Your Customer Service Skills
Prepare examples from your previous customer-facing roles where you provided excellent service. Think about times when you went above and beyond for a customer or resolved a tricky situation. This will demonstrate your ability to connect with customers and promote a positive shopping experience.
✨Be Ready to Discuss Teamwork
Loaf values a great team player, so come prepared to talk about your experiences working in a team. Share specific instances where you contributed to a positive work environment or collaborated effectively with colleagues. This will highlight your ability to fit into their friendly culture.
✨Flexibility is Key
Since the role requires flexibility in working hours and locations, be ready to discuss your availability. Show that you're open to working different shifts and can adapt to the needs of the business. This will reassure them that you're committed and willing to go the extra mile.
