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- Tasks: Assist customers via phone, email, and live chat while solving queries and providing solutions.
- Company: Join Loaf, a leading premium furniture brand known for comfy sofas and beds.
- Benefits: Enjoy 25 days holiday, discounts, healthcare plans, and life assurance.
- Why this job: Be part of a friendly team making a real difference in customer satisfaction.
- Qualifications: Previous customer service experience and excellent communication skills are essential.
- Other info: Dynamic work environment with opportunities for personal growth and inclusivity.
The predicted salary is between 12 - 15 £ per hour.
At Loaf we make insanely comfy sofas, beds and homewares that help people lead more comfortable lives. Founded in 2008, Loaf has steadily grown each year to become one of the leading premium furniture and homeware brands in the UK. We now have 11 Shacks (stores to everyone else!), with more on the way. It’s an exciting time to join an ambitious business.
The Job:
- Offer assistance to others and ask for help when needed
- Help with onboarding and buddying for new starters
- Working across telephone, email and live chat
- Help customers with sales queries, orders and order amendments, keeping other departments in the loop
- Keeping customers up to date with any product delays, handling queries and offering solutions
- Dealing with delivery failures and offering customers immediate advice and solutions in conjunction with the Deliveries team
- Providing advice, problem-solving and resolutions to customers who have experienced product issues
- Processing returns and exchanges
- Dealing with third-party furniture technicians to assess and complete repairs
- Monitor product quality issues and raise these with your manager
- Resolving all customer queries within the SLA
- Understand and comply with GDPR requirements
- Meeting daily interaction and quality targets
- Work proactively to deliver customer satisfaction scores (CSAT) to targets
We’re looking for:
- Previous experience within a customer service role, ideally within a retail environment (experience of working within a premium brand would be amazing!)
- First-class communication and listening skills and the ability to adapt to individual customers and ultimately win them over. There’s no script here!
- The ability to work independently and show initiative
- Excellent attention to detail
- Resilience
- A patient and calm approach
- Target-driven with the ability to multitask
- A problem solver
And what about you? You’ll need to be warm, friendly, curious, and able to provide the knowledgeable, professional experience we offer all of our lovely Loaf customers.
Some of our benefits:
- 25 days holiday, increasing by 1 day each year for 3 years, plus 8 days for bank holidays
- Enhanced family leave policy
- Staff and friends and family discount scheme
- Healthcare cash plan
- EAP programme
- Shopping discounts
- Cycle to work scheme
- Half a day for Christmas shopping
- Life Assurance - 4 times annual salary
What’s it like working at Loaf? We are a forward-thinking, friendly bunch committed to building a fabulous company with brilliant people. The customer is at the heart of everything we do and we’re always striving for better, more efficient ways to deliver to the highest standard. As a business, we’re working really hard to be inclusive. No matter what identity or background, we want everyone to feel welcome in a place where we can all be ourselves. We’d love you to join us on our journey.
CX Conversation Agent - Part Time in Nuneaton employer: Loaf
Contact Detail:
Loaf Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land CX Conversation Agent - Part Time in Nuneaton
✨Tip Number 1
Get to know the company culture! Before your interview, check out Loaf's social media and website. Understanding their vibe will help you connect better during the conversation.
✨Tip Number 2
Practice your communication skills! Since you'll be dealing with customers, role-play common scenarios with a friend. This will help you feel more confident and ready to tackle any questions that come your way.
✨Tip Number 3
Show off your problem-solving skills! Think of examples from your past experiences where you turned a negative situation into a positive one. This will demonstrate your resilience and ability to handle customer queries effectively.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email. It shows your enthusiasm for the role and keeps you fresh in their minds. Plus, it’s a great chance to reiterate why you’d be a perfect fit!
We think you need these skills to ace CX Conversation Agent - Part Time in Nuneaton
Some tips for your application 🫡
Show Your Personality: When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to be warm and friendly in your tone. Remember, we’re looking for someone who can connect with our customers just as much as they can with us.
Tailor Your Experience: Make sure to highlight any relevant experience you have in customer service, especially if it’s within a retail or premium brand environment. We love seeing how your past roles have prepared you for this position, so be specific about your achievements and skills!
Be Clear and Concise: While we love a good story, keep your application clear and to the point. Use bullet points where necessary to make it easy for us to read through your qualifications and experiences. We appreciate attention to detail, so make sure there are no typos or errors!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about what we do at Loaf!
How to prepare for a job interview at Loaf
✨Know Your Stuff
Before the interview, make sure you’re familiar with Loaf’s products and values. Research their sofas, beds, and homewares to understand what makes them unique. This will help you answer questions confidently and show your genuine interest in the brand.
✨Show Off Your Communication Skills
Since this role involves a lot of customer interaction, practice articulating your thoughts clearly. Use examples from your past experiences where you’ve successfully resolved customer queries or adapted your communication style to meet individual needs.
✨Demonstrate Problem-Solving Abilities
Prepare to discuss specific instances where you’ve tackled challenges in a customer service setting. Think about how you handled difficult situations, like delivery failures or product issues, and be ready to share your thought process and solutions.
✨Be Yourself and Stay Positive
Loaf values warmth and friendliness, so let your personality shine through during the interview. Approach questions with a positive attitude, and don’t hesitate to express your curiosity about the company and the role. It’s all about making a connection!