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- Tasks: Help customers find their perfect comfy sofa and provide top-notch service.
- Company: Join Loaf, a leading UK brand known for stylish and comfy homewares.
- Benefits: Enjoy 33 days holiday, discounts, and a supportive work environment.
- Other info: Flexible hours and opportunities for growth in a vibrant company culture.
- Why this job: Be part of a friendly team making homes more comfortable and stylish.
- Qualifications: Customer service experience and a passion for homewares are essential.
The predicted salary is between 12 - 15 £ per hour.
At Loaf we make insanely comfy sofas, beds and homewares that help people lead more comfortable lives. Founded in 2008, Loaf has steadily grown each year to become one of the leading premium furniture and homeware brands in the UK. We now have 11 Shacks (stores to everyone else!), with more on the way. It's an exciting time to join an ambitious business.
The Job
- Ensure tiptop product knowledge and understanding of our brand at all times
- Consistently provide helpful and informed service with confidence and clarity
- Process orders on our systems, providing delivery, 'will it fit' and lead time advice
- Recommending "up-sell" products
- Maintaining the Loaf brand in the Shack to the highest standard by following the Shack Retail Guidelines
- Carry out housekeeping tasks in line with Loaf's standards both on and off the shop floor
- Help to maintain a safe and healthy work environment
- Be passionate about the Loaf brand and our products
We're looking for
- Previous experience in customer facing roles
- The ability to work independently and to take responsibility and be accountable for your actions
- Excellent attention to detail
- Confidence and common sense
- A great team player with the ability to promote and help build a positive work environment
- Flexibility and availability to work at other showroom locations during our Monday to Sunday opening hours
Some of our benefits:
- 33 days holiday, increasing by 1 day each year for 3 years
- Enhanced family leave policy
- Staff and friends and family discount scheme
- Healthcare cash plan
- EAP programme
- Shopping discounts
- Cycle to work scheme
- Half a day for Christmas shopping
- Life Assurance - 4 times annual salary
What's it like working at Loaf?
We are a forward-thinking, friendly bunch committed to building a fabulous company with brilliant people. The customer is at the heart of everything we do and we're always striving for better, more efficient ways to deliver to the highest standard. As a business, we're working really hard to be inclusive. No matter what identity or background, we want everyone to feel welcome in a place where we can all be ourselves. We'd love you to join us on our journey.
Please note that due to a high number of applications we are currently receiving we are unfortunately not able to provide individual feedback to every candidate at this stage of the process. If your application is successful, one of our Loafers will reach out to you to organise a face to face interview in Edinburgh in the first instance.
Shack Assistant - Edinburgh (Part time, 20 hours) in Midlothian employer: Loaf
Contact Detail:
Loaf Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Shack Assistant - Edinburgh (Part time, 20 hours) in Midlothian
✨Tip Number 1
Get to know the Loaf brand inside out! Familiarise yourself with their products and values so you can chat confidently about them during your interview. This shows you're genuinely interested and ready to represent the brand.
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you might need to help a customer or recommend products. Role-playing with a friend can help you feel more prepared and confident when it comes to the real deal.
✨Tip Number 3
Be flexible and show your willingness to adapt! Loaf values team players who can work across different locations. Highlight your availability and readiness to jump in wherever needed during your interview.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re tech-savvy and keen to join the Loaf family!
We think you need these skills to ace Shack Assistant - Edinburgh (Part time, 20 hours) in Midlothian
Some tips for your application 🫡
Show Your Passion for Loaf: When you're writing your application, let your love for comfy sofas and homewares shine through! We want to see that you're genuinely excited about the Loaf brand and what we stand for.
Highlight Relevant Experience: Make sure to mention any previous customer-facing roles you've had. We’re looking for team players who can provide top-notch service, so share examples of how you've done this in the past!
Be Clear and Confident: Your application should reflect clarity and confidence. Use straightforward language and make sure your points are easy to understand. We appreciate a well-structured application that gets straight to the point!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Loaf
✨Know Your Stuff
Before heading into the interview, make sure you’ve done your homework on Loaf. Familiarise yourself with their products, brand values, and what makes them stand out in the furniture market. This will not only impress your interviewers but also help you answer questions confidently.
✨Show Your Customer Service Skills
Since the role is customer-facing, be ready to share examples of how you've provided excellent service in the past. Think about specific situations where you went above and beyond for a customer, as this will demonstrate your ability to embody Loaf's commitment to customer satisfaction.
✨Be a Team Player
Loaf values collaboration, so highlight your experience working in teams. Share stories that showcase your ability to contribute positively to a team environment and how you can help build a supportive atmosphere among colleagues.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! This shows your genuine interest in the role and the company. You might want to ask about the team culture, opportunities for growth, or how Loaf plans to expand its presence in the market.