Web Product Executive in London

At Loaf we make insanely comfy sofas, beds and homewares that help people lead more comfortable lives. Founded in 2008, Loaf has steadily grown each year to become one of the leading premium furniture and homeware brands in the UK. We now have 12 Shacks (stores to everyone else!), with more on the way. It's an exciting time to join an ambitious business.

Your role as our Web Product Executive is to support the delivery of our website development roadmap and own website support tickets. You'll work with the Website Product Manager to understand the bigger picture of what the team needs to deliver to support the wider business strategy. We expect you to have an inquisitive mindset, proactively analysing data and listening to feedback to understand how our website is working. You'll be a self-starter who will spot problems, trends and insights and highlight these to management. You will contribute to business growth and operational improvements through website and infrastructure optimisation.

You will work with a broad and diverse group of stakeholders from across Loaf, as well as numerous external partners. We work in a collaborative environment, where we acknowledge that it takes teamwork to achieve success. Communication skills must be a forte in your repertoire to be a success in this role. You'll be expected to contribute to and support the roll out of new projects, features and upgrades, championing continuous improvement across the organisation.

• Own the management and resolution of support queries with our website and third-party web integrations, including troubleshooting data issues when product information, pricing, or inventory appears incorrect.
• Take the lead on user testing for our website and its various integrations across the organisation.
• Maintain and update functionality how-to guides and documentation for internal teams and external partners.
• Manage the day-to-day execution and delivery of our BAU development sprints and backlog.
• Contribute to risk assessments for new implementations and risk mitigation with rollback planning for new implementations.
• Create and maintain process documentation for common website issues and their resolutions.
• Contribute to UX, scoping and road mapping workshops with stakeholders from across the organisation.
• Work on diverse projects with stakeholders from around the business including business analysts, solutions architects and infrastructure engineers ensuring everyone is aligned around a clear vision of success.
• Represent user and stakeholder needs in project meetings.
• Work with our Marketing, Buying and Creative teams to scope out and deliver new features and functionality to support product launches and campaigns.
• Maintain relationships with stakeholders across the organisation, helping to identify common goals, resolve conflicts and working in a matrix structure.

We're looking for:

• Involvement in scoping, planning and managing development projects.
• Comfortable investigating and resolving web-related issues when they arise.
• Ability to remain objective, avoiding projection of personal preferences onto users.
• Experience working with enterprise level e-commerce platforms.
• Experience of project management and managing development backlogs.
• A real knack for taking a variety of complex problems, prioritising them and devising solutions.
• Experience creating and maintaining process documentation and user guides.
• A commitment to delivering technology and process change in the pursuit of profitable commercial growth.
• Proven experience working with complex product data. This should cover product enrichment, attribute management, taxonomy and categorisation.
• Excellent communication skills with a natural ability to connect with a mix of personalities from techies to operational peeps.
• We expect you to be comfortable working autonomously, but having the skill to know when to and when not to involve management to keep projects and roadmaps on track.
• Always on the look-out to improve how things are done, challenging the status quo and never accepting second best.
• A real can-do attitude with a willingness to get your hands dirty, get on with the job and make great things happen.
• A high attention to detail and commitment to deliver outstanding work to agreed deadlines.
• And, most importantly of all, you absolutely must be an all-round good egg, with a real willingness to get on with the job and make great things happen.

Indicators of success:

• You'll regularly be overseeing the deployment of smaller support fixes to the website.
• You'll be trusted by your peers to own any support tickets relating to the website and to keep relevant stakeholders updated.
• You'll be the go-to person for resolving web-related issues and maintaining clear documentation.
• You'll be able to prioritise your workload and that of our development partners.
• You'll understand clearly the costs and benefits of each decision and recommendation you make.
• You'll have created comprehensive how-to guides that enable teams to resolve common issues independently.
• Business stakeholders will be kept updated and informed of SLAs on support tickets and UAT progress on new projects.
• Your peers provide positive feedback and know you as a reliable and consistent performer.
• You invest in your own learning and development, showing a commitment to continuous learning.

Some of our benefits:

• 25 days holiday, increasing by 1 day each year for 3 years, plus 8 days for bank holidays.
• Enhanced family leave policy.
• Staff and friends and family discount scheme.
• Healthcare cash plan.
• EAP programme.
• Shopping discounts.
• Cycle to work scheme.
• Half a day for Christmas shopping.
• Life Assurance - 4 times annual salary.

What's it like working at Loaf?

We are a forward-thinking, friendly bunch committed to building a fabulous company with brilliant people. The customer is at the heart of everything we do and we're always striving for better, more efficient ways to deliver to the highest standard.

As a business, we're working really hard to be inclusive. No matter what identity or background, we want everyone to feel welcome in a place where we can all be ourselves.

We'd love you to join us on our journey.