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For Companies At a Glance
- Tasks: Help customers find their perfect comfy sofa and provide top-notch service.
- Company: Join Loaf, a leading UK brand known for premium furniture and homewares.
- Benefits: Enjoy 33 days holiday, discounts, and a supportive work environment.
- Other info: Flexible hours and opportunities for growth in a vibrant company culture.
- Why this job: Be part of a friendly team making homes more comfortable and stylish.
- Qualifications: Customer service experience and a passion for homewares are essential.
The predicted salary is between 12 - 15 £ per hour.
At Loaf we make insanely comfy sofas, beds and homewares that help people lead more comfortable lives. Founded in 2008, Loaf has steadily grown each year to become one of the leading premium furniture and homeware brands in the UK. We now have 11 Shacks (stores to everyone else!), with more on the way. It's an exciting time to join an ambitious business.
The Job
- Ensure tiptop product knowledge and understanding of our brand at all times
- Consistently provide helpful and informed service with confidence and clarity
- Process orders on our systems, providing delivery, 'will it fit' and lead time advice
- Recommending "up-sell" products
- Maintaining the Loaf brand in the Shack to the highest standard by following the Shack Retail Guidelines
- Carry out housekeeping tasks in line with Loaf's standards both on and off the shop floor
- Help to maintain a safe and healthy work environment
- Be passionate about the Loaf brand and our products
We're looking for
- Previous experience in customer facing roles
- The ability to work independently and to take responsibility and be accountable for your actions
- Excellent attention to detail
- Confidence and common sense
- A great team player with the ability to promote and help build a positive work environment
- Flexibility and availability to work at other showroom locations during our Monday to Sunday opening hours
Some of our benefits:
- 33 days holiday, increasing by 1 day each year for 3 years
- Enhanced family leave policy
- Staff and friends and family discount scheme
- Healthcare cash plan
- EAP programme
- Shopping discounts
- Cycle to work scheme
- Half a day for Christmas shopping
- Life Assurance - 4 times annual salary
What's it like working at Loaf? We are a forward-thinking, friendly bunch committed to building a fabulous company with brilliant people. The customer is at the heart of everything we do and we're always striving for better, more efficient ways to deliver to the highest standard. As a business, we're working really hard to be inclusive. No matter what identity or background, we want everyone to feel welcome in a place where we can all be ourselves. We'd love you to join us on our journey.
Please note that due to a high number of applications we are currently receiving we are unfortunately not able to provide individual feedback to every candidate at this stage of the process. If your application is successful, one of our Loafers will reach out to you to organise a face to face interview in Edinburgh in the first instance.
Shack Assistant - Edinburgh (Part time, 20 hours) in Loanhead employer: Loaf
Contact Detail:
Loaf Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Shack Assistant - Edinburgh (Part time, 20 hours) in Loanhead
✨Tip Number 1
Get to know the Loaf brand inside out! Familiarise yourself with their products and values so you can chat confidently about them during your interview. This shows you're genuinely interested and ready to represent the brand.
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you might need to help a customer or recommend products. Role-playing with a friend can help you feel more prepared and confident when it comes to the real deal.
✨Tip Number 3
Be ready to showcase your teamwork skills! Loaf values a positive work environment, so think of examples where you've worked well in a team. Highlighting your ability to collaborate will make you stand out as a great fit.
✨Tip Number 4
Apply through our website for a smoother process! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re tech-savvy and keen to join the Loaf family!
We think you need these skills to ace Shack Assistant - Edinburgh (Part time, 20 hours) in Loanhead
Some tips for your application 🫡
Show Your Passion for Loaf: When you're writing your application, let your love for the Loaf brand shine through! Share why you’re excited about comfy sofas and homewares, and how you can contribute to making customers feel at home.
Highlight Relevant Experience: Make sure to mention any previous customer-facing roles you've had. We want to see how your experience aligns with providing top-notch service and product knowledge, so don’t hold back!
Be Clear and Confident: Your application should reflect clarity and confidence. Use straightforward language and structure your thoughts well. This shows us that you can communicate effectively, which is key in our Shack!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity with Loaf!
How to prepare for a job interview at Loaf
✨Know Your Stuff
Before the interview, dive deep into Loaf's products and brand values. Familiarise yourself with their sofas, beds, and homewares. Being able to chat confidently about what makes Loaf unique will show your passion and commitment.
✨Showcase Your Customer Service Skills
Prepare examples from your previous roles where you provided excellent customer service. Think about times you went above and beyond for a customer or handled a tricky situation with grace. This will demonstrate your ability to connect with customers and represent the brand well.
✨Be Ready to Discuss Teamwork
Loaf values a positive work environment, so be prepared to talk about your experiences working in a team. Share how you contribute to a collaborative atmosphere and how you handle conflicts or challenges with colleagues.
✨Flexibility is Key
Since the role requires flexibility in working hours and locations, be ready to discuss your availability. Highlight your willingness to adapt and take on different tasks, showing that you're a reliable team player who can step up when needed.