At Loaf we make insanely comfy sofas, beds and homewares that help people lead more comfortable lives. Founded in 2008, Loaf has steadily grown each year to become one of the leading premium furniture and homeware brands in the UK. We now have 12 Shacks (stores to everyone else!), with more on the way. It's an exciting time to join an ambitious business.
Help shape the digital experience at Loaf
We're looking for an Ecommerce Executive to join our Digital Experience team and play a key role in bringing the Loaf website to life. From launching new products and seasonal campaigns to improving the customer journey and identifying trading opportunities, you'll be at the heart of creating an exceptional online experience for our customers.
This is a hands‑on role for someone who loves the detail, enjoys solving problems, and is excited by the challenge of balancing creativity, customer experience and commercial performance.
This role is based in our Head Office at Ladbroke Grove (3 days in the office, 2 days remote).
The Job
Campaigns & Product Launches
- Own the delivery of website content for seasonal campaigns and new product launches.
- Coordinate with Marketing, Creative, Photography and Product teams to ensure launches are delivered on time and to the highest standard.
- Manage critical paths, ensuring content, assets and product data are accurate and ready for launch.
Website Experience & Optimisation
- Manage the website helpdesk, resolving content and user experience requests efficiently.
- Conduct regular site reviews to identify opportunities to improve content, navigation and customer journeys.
- Gather feedback from Stores, Trade and Customer Experience teams to continually enhance the website.
- Support the delivery of our website roadmap, coordinating projects across multiple teams.
Trading & Performance
- Monitor website performance, sales and key trading metrics.
- Attend weekly trading meetings and help identify opportunities to improve conversion and revenue.
- Work closely with Merchandising and Marketing teams to optimise product merchandising, upselling and cross‑selling.
- Help maintain and improve on‑site SEO through content optimisation.
Technology & Development
- Collaborate with our internal technology team and external development partners to deliver website improvements.
- Support testing and deployment of UX and technical enhancements.
- Work with the Web Product Executive to investigate and resolve bugs and website issues.
We're looking for
- 2+ years' experience in an ecommerce retail role.
- Experience across website content management, trading, CRO and SEO.
- A customer‑first mindset and exceptional attention to detail.
- Strong organisational skills with the ability to manage multiple projects and deadlines.
- Analytical and commercially minded, with confidence interpreting data and spotting opportunities.
- Naturally curious, collaborative and proactive.
- A problem‑solver who enjoys identifying issues and finding practical solutions.
- Comfortable working in a fast‑paced, entrepreneurial environment.
Some of our benefits:
- 25 days holiday, increasing by 1 day each year for 3 years, plus 8 days for bank holidays
- Enhanced family leave policy
- Staff and friends and family discount scheme
- Healthcare cash plan
- EAP programme
- Shopping discounts
- Cycle to work scheme
- Half a day for Christmas shopping
- Life Assurance - 4 times annual salary
What's it like working at Loaf?
We are a forward‑thinking, friendly bunch committed to building a fabulous company with brilliant people. The customer is at the heart of everything we do and we're always striving for better, more efficient ways to deliver to the highest standard.
As a business, we're working really hard to be inclusive. No matter what identity or background, we want everyone to feel welcome in a place where we can all be ourselves.
If you're passionate about ecommerce, customer experience and creating brilliant online journeys, we'd love to hear from you.
StudySmarter Expert Advice🤫
We think this is how you could land Ecommerce Executive
✨Get to Know Your E-commerce Community
Dive into specific e-commerce forums and groups on platforms like Reddit or Facebook. Engaging with these communities can open up opportunities and give you insights into what companies like Loaf are looking for when hiring for a Ecommerce Executive.
✨Showcase Your Skills with an Online Portfolio
In e-commerce, a strong online presence can set you apart. Create a portfolio that highlights any projects, case studies, or even personal ventures related to e-commerce. When you apply to Loaf for the Ecommerce Executive, a tangible demonstration of your skills could make a huge difference.
✨Attend E-commerce Events and Conferences
Keep an eye on e-commerce conferences and workshops in your area. Not only will you gain valuable knowledge, but networking with industry professionals could lead to job leads. Plus, if you're keen to work at Loaf as a Ecommerce Executive, rub shoulders with their representatives when possible!
✨Utilise Company Resources
Don’t forget to check out Loaf’s career page for any unique application processes or opportunities that might not be listed on job boards. Applying directly through their website might give your application a bit more visibility, especially for a Ecommerce Executive.
Some tips for your application 🫡
Show Off Your E-Commerce Savviness:When you're applying for an e-commerce role at Loaf, make sure your CV reflects your familiarity with online retail platforms, digital marketing, and user experience. Highlight any relevant tools and technologies you've used, like Shopify or Google Analytics, to demonstrate that you’re well-versed in the industry.
Craft a Compelling Cover Letter:Your cover letter should not just reiterate your CV; it’s your chance to showcase your passion for e-commerce and how it aligns with Loaf's goals. Mention specific projects or achievements that relate to the role, and don’t forget to express your enthusiasm for working in a dynamic, fast-paced environment where you can make a tangible impact.
Metrics Matter:In the world of e-commerce, numbers speak volumes. When detailing your past experiences, quantify your achievements wherever possible—like the percentage of sales growth you contributed to or successful conversion rates from marketing campaigns. This will make your application stand out and show that you're results-driven.
Tailor Your Application:Don’t forget to customise your CV and cover letter for the specific position at Loaf. Use keywords from the job description, and address the unique challenges the company may face in the e-commerce space. A personalised application helps us see that you're not just applying everywhere but are genuinely interested in being part of our team.
How to prepare for a job interview at Loaf
✨Show Off Your E-commerce Know-How
In a sector like e-commerce, having a strong grasp of current trends and technologies is crucial. Let’s make sure you’ve brushed up on key platforms that Loaf uses—think about popular e-commerce software, digital marketing strategies, and how these affect consumer behaviour. Being able to discuss these intelligently can really set you apart.
✨Portfolio Power: Showcase Your Results
For a full-time e-commerce role, it’s key for us to present a portfolio that highlights your results rather than just your tasks. If you’ve worked on campaigns or projects, bring examples that showcase your contribution and the impact they made—use metrics if you can! This helps to illustrate your value in a real-world context.
✨Technical Questions: Prep for the Specifics
Get ready to tackle some technical questions related to e-commerce analytics, SEO tools, or website optimisation. Think about any past experiences where you utilised data to inform decisions or improve sales. Being prepared with specific examples will showcase not just your knowledge, but also your practical application of it, which we all know is crucial!
✨Engage in a Conversational Style
Full-time interviews can feel quite formal, but try to keep it conversational, especially if you click with your interviewers at Loaf. Share your thoughts and ideas about the future of e-commerce, and don’t shy away from engaging with their questions openly. The more genuine and relatable you are, the better connection you’ll create!
