At a Glance
- Tasks: Provide top-notch customer service and maintain the Shack's standards.
- Company: Join Loaf, a leading UK furniture brand known for comfy sofas and beds.
- Benefits: Enjoy 33 days holiday, discounts, healthcare cash plan, and more!
- Other info: Flexible hours and opportunities to work across different locations.
- Why this job: Be part of a friendly team and help customers find their perfect homeware.
- Qualifications: Customer service experience and a passion for homewares are essential.
The predicted salary is between 10 - 12 € per hour.
At Loaf we make insanely comfy sofas, beds and homewares that help people lead more comfortable lives. Founded in 2008, Loaf has steadily grown each year to become one of the leading premium furniture and homeware brands in the UK. We now have 11 Shacks (stores to everyone else!), with more on the way. It's an exciting time to join an ambitious business.
The Job
- Ensure tiptop product knowledge and understanding of our brand at all times
- Consistently provide helpful and informed service with confidence and clarity
- Process orders on our systems, providing delivery, 'will it fit' and lead time advice
- Recommending "up-sell" products
- Maintaining the Loaf brand in the Shack to the highest standard by following the Shack Retail Guidelines
- Carry out housekeeping tasks in line with Loaf's standards both on and off the shop floor
- Help to maintain a safe and healthy work environment
- Be passionate about the Loaf brand and our products
We're looking for
- Previous experience in customer facing roles
- The ability to work independently and to take responsibility and be accountable for your actions
- Excellent attention to detail
- Confidence and common sense
- A great team player with the ability to promote and help build a positive work environment
- Flexibility and availability to work at other showroom locations during our Monday to Sunday opening hours
Some of our benefits:
- 33 days holiday, increasing by 1 day each year for 3 years
- Enhanced family leave policy
- Staff and friends and family discount scheme
- Healthcare cash plan
- EAP programme
- Shopping discounts
- Cycle to work scheme
- Half a day for Christmas shopping
- Life Assurance - 4 times annual salary
What's it like working at Loaf?
We are a forward-thinking, friendly bunch committed to building a fabulous company with brilliant people. The customer is at the heart of everything we do and we're always striving for better, more efficient ways to deliver to the highest standard.
As a business, we're working really hard to be inclusive. No matter what identity or background, we want everyone to feel welcome in a place where we can all be ourselves.
We'd love you to join us on our journey.
Please note that due to a high number of applications we are currently receiving we are unfortunately not able to provide individual feedback to every candidate at this stage of the process. If your application is successful, one of our Loafers will reach out to you to organise a face to face interview in Chelmsford in the first instance.
Shack Assistant- Part Time (6.5 hours) - Chelmsford employer: Loaf
At Loaf, we pride ourselves on being a forward-thinking and inclusive employer, dedicated to creating a positive work environment where every team member can thrive. With generous benefits such as 33 days of holiday, enhanced family leave, and a supportive healthcare cash plan, we ensure our employees feel valued and empowered. Joining our Chelmsford Shack means becoming part of a passionate team that is committed to delivering exceptional service while enjoying opportunities for personal and professional growth.
StudySmarter Expert Advice🤫
We think this is how you could land Shack Assistant- Part Time (6.5 hours) - Chelmsford
✨Tip Number 1
Get to know the Loaf brand inside out! Familiarise yourself with their products and values so you can chat confidently about them during your interview. This shows you're genuinely interested and ready to represent the brand.
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you might need to help a customer or recommend products. Role-playing with a friend can help you feel more prepared and confident when it comes to the real deal.
✨Tip Number 3
Be flexible and show your willingness to adapt! Loaf values team players who can work across different locations. Highlight your availability and readiness to jump in wherever needed during your chat with them.
✨Tip Number 4
Apply through our website for a smoother process! It’s the best way to ensure your application gets noticed. Plus, it shows you’re tech-savvy and keen to join the Loaf family!
We think you need these skills to ace Shack Assistant- Part Time (6.5 hours) - Chelmsford
Some tips for your application 🫡
Show Your Passion for Loaf:When you're writing your application, let your love for comfy sofas and homewares shine through! We want to see that you're genuinely excited about the Loaf brand and what we stand for.
Highlight Relevant Experience:Make sure to mention any previous customer-facing roles you've had. We’re looking for team players who can provide top-notch service, so share examples of how you've done this in the past!
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so avoid fluff and focus on what makes you a great fit for the Shack Assistant role.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and get the ball rolling on your journey with Loaf.
How to prepare for a job interview at Loaf
✨Know Your Stuff
Make sure you have a solid understanding of Loaf's products and brand values. Familiarise yourself with their sofas, beds, and homewares so you can confidently answer questions and provide informed service during the interview.
✨Show Your Customer Service Skills
Prepare to discuss your previous customer-facing experience. Think of specific examples where you provided excellent service or resolved issues effectively. This will demonstrate your ability to connect with customers and promote a positive shopping experience.
✨Be a Team Player
Loaf values collaboration, so be ready to talk about how you've worked well in teams before. Share instances where you contributed to a positive work environment or helped colleagues, as this aligns with their company culture.
✨Flexibility is Key
Since the role requires availability across different showroom locations, express your willingness to adapt and be flexible with your working hours. Highlight any past experiences where you successfully managed changing schedules or responsibilities.
