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For Companies At a Glance
- Tasks: Assist customers with product knowledge and provide excellent service in our Leeds Shack.
- Company: Loaf is a leading UK brand known for comfy sofas, beds, and homewares since 2008.
- Benefits: Enjoy 33 days holiday, discounts, healthcare plans, and a supportive work environment.
- Why this job: Join a friendly team focused on customer satisfaction and inclusivity while growing your skills.
- Qualifications: Previous customer service experience, attention to detail, and a positive team spirit are essential.
- Other info: Flexible hours and opportunities to work at different locations during opening times.
Overview
At Loaf we make insanely comfy sofas, beds and homewares that help people lead more comfortable lives. Founded in 2008, Loaf has steadily grown each year to become one of the leading premium furniture and homeware brands in the UK. We now have 11 Shacks (stores to everyone else!), with more on the way. It\\\’s an exciting time to join an ambitious business.
Responsibilities
- Ensure tiptop product knowledge and understanding of our brand at all times
- Consistently provide helpful and informed service with confidence and clarity
- Process orders on our systems, providing delivery, \\\’will it fit\\\’ and lead time advice
- Recommending \”up-sell\” products
- Maintaining the Loaf brand in the Shack to the highest standard by following the Shack Retail Guidelines
- Carry out housekeeping tasks in line with Loaf\\\’s standards both on and off the shop floor
- Help to maintain a safe and healthy work environment
- Be passionate about the Loaf brand and our products
We\\\’re looking for
- Previous experience in customer facing roles
- The ability to work independently and to take responsibility and be accountable for your actions
- Excellent attention to detail
- Confidence and common sense
- A great team player with the ability to promote and help build a positive work environment
- Flexibility and availability to work at other showroom locations during our Monday to Sunday opening hours
- The role is a 6.5 hour contract, you would work a minimum of 6.5 hour each week
Some Of Our Benefits
- 33 days holiday, increasing by 1 day each year for 3 years
- Enhanced family leave policy
- Staff and friends and family discount scheme
- Healthcare cash plan
- EAP programme
- Shopping discounts
- Cycle to work scheme
- Half a day for Christmas shopping
- Life Assurance – 4 times annual salary
What\\\’s it like working at Loaf?
We are a forward-thinking, friendly bunch committed to building a fabulous company with brilliant people. The customer is at the heart of everything we do and we\\\’re always striving for better, more efficient ways to deliver to the highest standard.
As a business, we\\\’re working really hard to be inclusive. No matter what identity or background, we want everyone to feel welcome in a place where we can all be ourselves.
We\\\’d love you to join us on our journey.
Please note that due to a high number of applications we are currently receiving we are unfortunately not able to provide individual feedback to every candidate at this stage of the process. If your application is successful, one of our Loafers will reach out to you to organise a face to face interview in Leeds(Redbrick) in the first instance.
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Shack Assistant - Leeds employer: Loaf (Loaf.com)
Contact Detail:
Loaf (Loaf.com) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Shack Assistant - Leeds
✨Tip Number 1
Familiarise yourself with Loaf's product range and brand values. Understanding their ethos and the unique selling points of their products will help you engage confidently with customers and demonstrate your passion for the brand.
✨Tip Number 2
Prepare to showcase your customer service skills during the interview. Think of specific examples from your previous roles where you provided exceptional service or resolved customer issues effectively, as this will highlight your suitability for the Shack Assistant role.
✨Tip Number 3
Be ready to discuss your flexibility and availability. Since the role requires working across different showroom locations, demonstrating your willingness to adapt and support the team wherever needed will make you a more attractive candidate.
✨Tip Number 4
Showcase your teamwork abilities by preparing examples of how you've contributed to a positive work environment in the past. Highlighting your collaborative spirit will resonate well with Loaf's commitment to building a friendly and inclusive workplace.
We think you need these skills to ace Shack Assistant - Leeds
Some tips for your application 🫡
Understand the Brand: Before applying, take some time to understand Loaf's brand values and product offerings. Familiarise yourself with their sofas, beds, and homewares to demonstrate your passion for the brand in your application.
Tailor Your CV: Highlight any previous customer-facing experience in your CV. Emphasise skills such as attention to detail, teamwork, and the ability to work independently, as these are key qualities Loaf is looking for.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the Shack Assistant role. Mention specific examples of how you've provided excellent customer service in the past and how you can contribute to maintaining Loaf's high standards.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are important for the role.
How to prepare for a job interview at Loaf (Loaf.com)
✨Know Your Products
Familiarise yourself with Loaf's range of sofas, beds, and homewares. Being able to discuss the features and benefits of specific products will show your passion for the brand and help you provide informed service.
✨Demonstrate Customer Service Skills
Prepare examples from your previous customer-facing roles where you provided excellent service. Highlight how you handled difficult situations or went above and beyond to assist customers.
✨Showcase Team Spirit
Loaf values a positive work environment, so be ready to discuss how you contribute to team dynamics. Share experiences that demonstrate your ability to collaborate and support your colleagues.
✨Emphasise Flexibility
Since the role requires availability across different showroom locations, express your willingness to adapt to various schedules and environments. This shows your commitment to the job and the company.
