At a Glance
- Tasks: Provide top-notch customer service and maintain the Shack's standards.
- Company: Join Loaf, a leading premium furniture brand with a friendly culture.
- Benefits: Enjoy 33 days holiday, discounts, and a healthcare cash plan.
- Other info: Flexible hours and opportunities to work across different locations.
- Why this job: Be part of a growing team that values inclusivity and customer satisfaction.
- Qualifications: Experience in customer service and a passion for homewares.
The predicted salary is between 12 - 14 € per hour.
At Loaf we make insanely comfy sofas, beds and homewares that help people lead more comfortable lives. Founded in 2008, Loaf has steadily grown each year to become one of the leading premium furniture and homeware brands in the UK. We now have 11 Shacks (stores to everyone else!), with more on the way. It's an exciting time to join an ambitious business.
The Job
- Ensure tiptop product knowledge and understanding of our brand at all times
- Consistently provide helpful and informed service with confidence and clarity
- Process orders on our systems, providing delivery, 'will it fit' and lead time advice
- Recommending "up-sell" products
- Maintaining the Loaf brand in the Shack to the highest standard by following the Shack Retail Guidelines
- Carry out housekeeping tasks in line with Loaf's standards both on and off the shop floor
- Help to maintain a safe and healthy work environment
- Be passionate about the Loaf brand and our products
We're looking for
- Previous experience in customer facing roles
- The ability to work independently and to take responsibility and be accountable for your actions
- Excellent attention to detail
- Confidence and common sense
- A great team player with the ability to promote and help build a positive work environment
- Flexibility and availability to work at other showroom locations during our Monday to Sunday opening hours
Some Of Our Benefits
- 33 days holiday, increasing by 1 day each year for 3 years
- Enhanced family leave policy
- Staff and friends and family discount scheme
- Healthcare cash plan
- EAP programme
- Shopping discounts
- Cycle to work scheme
- Half a day for Christmas shopping
- Life Assurance - 4 times annual salary
What's it like working at Loaf? We are a forward-thinking, friendly bunch committed to building a fabulous company with brilliant people. The customer is at the heart of everything we do and we're always striving for better, more efficient ways to deliver to the highest standard. As a business, we're working really hard to be inclusive. No matter what identity or background, we want everyone to feel welcome in a place where we can all be ourselves.
Shack Assistant - Edinburgh (Part time, 20 hours) employer: Loaf (Loaf.com)
Loaf is an exceptional employer that prioritises employee well-being and growth, offering a vibrant work culture in the heart of Edinburgh. With generous benefits such as 33 days of holiday, enhanced family leave, and a commitment to inclusivity, Loaf fosters a supportive environment where team members can thrive and develop their skills while contributing to a brand known for its quality and comfort.
StudySmarter Expert Advice🤫
We think this is how you could land Shack Assistant - Edinburgh (Part time, 20 hours)
✨Tip Number 1
Get to know the Loaf brand inside out! Familiarise yourself with their products and values so you can chat confidently about them during your interview. This shows you're genuinely interested and ready to represent the brand.
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you might need to help a customer or recommend products. Role-playing with a friend can help you feel more prepared and confident when it comes to the real deal.
✨Tip Number 3
Be ready to showcase your teamwork skills! Loaf values a positive work environment, so think of examples where you've worked well in a team. Share these stories during your interview to highlight your ability to contribute to their friendly culture.
✨Tip Number 4
Apply through our website for a smoother process! It’s the best way to ensure your application gets noticed. Plus, it shows you’re tech-savvy and keen to join the Loaf family!
We think you need these skills to ace Shack Assistant - Edinburgh (Part time, 20 hours)
Some tips for your application 🫡
Show Your Passion for Loaf:When you're writing your application, let your love for the Loaf brand shine through! Share why you’re excited about comfy sofas and homewares, and how you can contribute to making customers feel at home.
Highlight Customer Service Experience:Make sure to mention any previous roles where you’ve interacted with customers. We want to see how you’ve provided top-notch service and created positive experiences for others!
Be Clear and Confident:Your application should reflect clarity and confidence. Use straightforward language and structure your thoughts well. This shows us that you can communicate effectively, which is key in our Shack!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and get the ball rolling on your journey with Loaf.
How to prepare for a job interview at Loaf (Loaf.com)
✨Know Your Stuff
Before heading into the interview, make sure you’ve done your homework on Loaf. Familiarise yourself with their products, brand values, and what makes them stand out in the furniture market. This will not only impress your interviewers but also help you answer questions confidently.
✨Show Off Your Customer Service Skills
Since the role is customer-facing, be ready to share examples of how you've provided excellent service in previous jobs. Think about specific situations where you went above and beyond for a customer, as this will demonstrate your ability to embody Loaf's commitment to customer satisfaction.
✨Be a Team Player
Loaf values collaboration, so highlight your experience working in teams. Share stories that showcase your ability to contribute positively to a team environment and how you’ve helped build a supportive atmosphere in past roles.
✨Ask Thoughtful Questions
Prepare some insightful questions to ask at the end of your interview. This shows your genuine interest in the role and the company. You might ask about the team culture, opportunities for growth, or how Loaf plans to expand its presence in the market.
