Shack Assistant - Edinburgh in Loanhead

Loanhead Full-Time No working from home possible

At a Glance

Tasks: Assist customers with product knowledge and provide excellent service in our Edinburgh Shack.
Company: Loaf is a leading UK brand known for comfy sofas, beds, and homewares since 2008.
Benefits: Enjoy 33 days holiday, discounts, healthcare plans, and a supportive work environment.
Other info: Flexible hours and opportunities to work at different locations during opening times.
Why this job: Join a friendly team focused on customer satisfaction and inclusivity while growing your skills.
Qualifications: Previous customer service experience, attention to detail, and a positive team spirit are essential.

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At Loaf we make insanely comfy sofas, beds and homewares that help people lead more comfortable lives. Founded in 2008, Loaf has steadily grown each year to become one of the leading premium furniture and homeware brands in the UK. We now have 11 Shacks (stores to everyone else!), with more on the way. It\'s an exciting time to join an ambitious business.

We have a part time Shack Assistant role in our Edinburgh Shack.

The Job

Ensure tiptop product knowledge and understanding of our brand at all times
Consistently provide helpful and informed service with confidence and clarity
Process orders on our systems, providing delivery, \'will it fit\' and lead time advice
Recommending \"up-sell\" products
Maintaining the Loaf brand in the Shack to the highest standard by following the Shack Retail Guidelines
Carry out housekeeping tasks in line with Loaf\'s standards both on and off the shop floor
Help to maintain a safe and healthy work environment
Be passionate about the Loaf brand and our products
Previous experience in customer facing roles
The ability to work independently and to take responsibility and be accountable for your actions
Excellent attention to detail
Confidence and common sense
A great team player with the ability to promote and help build a positive work environment
Flexibility and availability to work at other showroom locations during our Monday to Sunday opening hours.

Some of our benefits:

33 days holiday, increasing by 1 day each year for 3 years
Enhanced family leave policy
Staff and friends and family discount scheme
EAP programme
Cycle to work scheme
Half a day for Christmas shopping
Life Assurance- 4 times annual salary

What\'s it like working at Loaf?

We are a forward-thinking, friendly bunch committed to building a fabulous company with brilliant people. The customer is at the heart of everything we do and we\'re always striving for better, more efficient ways to deliver to the highest standard.

As a business, we\'re working really hard to be inclusive. No matter what identity or background, we want everyone to feel welcome in a place where we can all be ourselves.

We\'d love you to join us on our journey.

Please note that due to a high number of applications we are currently receiving we are unfortunately not able to provide individual feedback to every candidate at this stage of the process. If your application is successful, one of our Loafers will reach out to you to organise a face to face interview in Nuneaton in the first instance.

Seniority level

Seniority level
Not Applicable

Employment type

Employment type
Part-time

Job function

Job function
Administrative
Industries
Furniture

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