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For Companies At a Glance
- Tasks: Assist customers and create an amazing shopping experience in our Bristol Shack.
- Company: Loaf is a leading UK brand known for comfy sofas, beds, and homewares since 2008.
- Benefits: Enjoy 33 days holiday, discounts, healthcare plans, and a flexible work environment.
- Why this job: Join a friendly team focused on customer satisfaction and inclusivity while growing your skills.
- Qualifications: Previous customer service experience, attention to detail, and a positive team spirit are essential.
- Other info: Part-time role with potential for flexible hours across multiple locations.
At Loaf we make insanely comfy sofas, beds and homewares that help people lead more comfortable lives. Founded in 2008, Loaf has steadily grown each year to become one of the leading premium furniture and homeware brands in the UK. We now have 11 Shacks (stores to everyone else!), with more on the way. It’s an exciting time to join an ambitious business.
We have a part-time Shack Assistant role in our Bristol Shack, creating an amazing customer experience for all our Loaf visitors.
The Job
- Ensure tiptop product knowledge and understanding of our brand at all times
- Consistently provide helpful and informed service with confidence and clarity
- Process orders on our systems, providing delivery, 'will it fit' and lead time advice
- Recommending "up-sell" products
- Maintaining the Loaf brand in the Shack to the highest standard by following the Shack Retail Guidelines
- Carry out housekeeping tasks in line with Loaf's standards both on and off the shop floor
- Help to maintain a safe and healthy work environment
- Be passionate about the Loaf brand and our products
We’re looking for
- Previous experience in customer facing roles
- The ability to work independently and to take responsibility and be accountable for your actions
- Excellent attention to detail
- Confidence and common sense
- A great team player with the ability to promote and help build a positive work environment
- Flexibility and availability to work at other showroom locations during our Monday to Sunday opening hours.
Some Of Our Benefits
- 33 days holiday, increasing by 1 day each year for 3 years
- Enhanced family leave policy
- Staff and friends and family discount scheme
- Healthcare cash plan
- EAP programme
- Shopping discounts
- Cycle to work scheme
- Half a day for Christmas shopping
- Life Assurance - 4 times annual salary
What’s it like working at Loaf? We are a forward-thinking, friendly bunch committed to building a fabulous company with brilliant people. The customer is at the heart of everything we do and we’re always striving for better, more efficient ways to deliver to the highest standard. As a business, we’re working really hard to be inclusive. No matter what identity or background, we want everyone to feel welcome in a place where we can all be ourselves. We’d love you to join us on our journey.
Please note that due to a high number of applications we are currently receiving we are unfortunately not able to provide individual feedback to every candidate at this stage of the process. If your application is successful, one of our Loafers will reach out to you to organise a face to face interview in Nuneaton in the first instance.
Shack Assistant - Bristol employer: Loaf (Loaf.com)
Contact Detail:
Loaf (Loaf.com) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Shack Assistant - Bristol
✨Tip Number 1
Familiarise yourself with Loaf's product range and brand values. Understanding their ethos and what makes their products unique will help you engage confidently with customers and demonstrate your passion for the brand.
✨Tip Number 2
Prepare to showcase your customer service skills during the interview. Think of specific examples from your past experiences where you provided exceptional service or resolved customer issues effectively.
✨Tip Number 3
Highlight your ability to work independently and as part of a team. Be ready to discuss how you've successfully collaborated with others in previous roles, as well as instances where you took initiative on your own.
✨Tip Number 4
Demonstrate your flexibility and willingness to adapt. Since the role may require working at different locations, be prepared to discuss your availability and any previous experiences that showcase your adaptability in various work environments.
We think you need these skills to ace Shack Assistant - Bristol
Some tips for your application 🫡
Understand the Brand: Before applying, take some time to understand Loaf's brand values and product offerings. Familiarise yourself with their sofas, beds, and homewares to demonstrate your passion for the brand in your application.
Tailor Your CV: Highlight any previous customer-facing experience you have, especially roles that required attention to detail and teamwork. Make sure to emphasise your ability to work independently and your confidence in providing excellent customer service.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the Shack Assistant role and how your skills align with the job requirements. Mention specific examples of how you've created positive customer experiences in the past.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for this role.
How to prepare for a job interview at Loaf (Loaf.com)
✨Know the Brand Inside Out
Before your interview, make sure you have a solid understanding of Loaf's products and values. Familiarise yourself with their range of sofas, beds, and homewares, as well as their commitment to customer experience. This will show your passion for the brand and help you answer questions confidently.
✨Demonstrate Customer Service Skills
Since the role involves creating an amazing customer experience, be prepared to discuss your previous customer-facing roles. Share specific examples of how you've provided excellent service, handled difficult situations, or recommended products effectively.
✨Showcase Teamwork and Flexibility
Loaf values great team players, so be ready to talk about your experiences working in a team. Highlight your ability to adapt to different situations and locations, as flexibility is key in this role. Mention any instances where you've contributed to a positive work environment.
✨Ask Thoughtful Questions
At the end of the interview, take the opportunity to ask insightful questions about the company culture, training opportunities, or future growth plans. This not only shows your interest in the role but also helps you determine if Loaf is the right fit for you.
