At a Glance
- Tasks: Manage returns and ensure products are processed efficiently for maximum profit.
- Company: Join Loaf, a leading UK furniture brand known for comfy sofas and homewares.
- Benefits: Enjoy 25 days holiday, discounts, healthcare plans, and more perks.
- Other info: Dynamic work environment with opportunities for personal and professional growth.
- Why this job: Be part of a friendly team making a real impact in the homeware industry.
- Qualifications: Experience in warehouse operations and managing returns is essential.
The predicted salary is between 30000 - 40000 £ per year.
At Loaf we make insanely comfy sofas, beds and homewares that help people lead more comfortable lives. Founded in 2008, Loaf has steadily grown each year to become one of the leading premium furniture and homeware brands in the UK. We now have 11 Shacks (stores to everyone else!), with more on the way. It's an exciting time to join an ambitious business.
The Job
- Recovery Processes Ensures returned goods are processed in the most profitable manner for the business
- Maintains a good knowledge of the Loaf products to support the recovery process
- Ensure weekly returns are processed and graded to optimise revenue from each returned unit Repack – back to A stock Rework / Repack – Back to A or B Stock
- Recovery is tracked and reported on monthly basis
- 3PL damages are identified and claims agreed on a weekly basis
- Work closely with the Product Care team to identify manufacturing faults and organise the booking and backloading to suppliers Identify products that need to be exited to jobbers/auction - whilst protecting the integrity and value of the Loaf brand
- Utilise charities to avoid environmental impact of disposal Identify products that can be used as loan products and support in the administration of this process
- Gold Seal Samples / Photography Samples Support the Product Team during NPD, sample reviews and Product Training days by organising samples and requesting, moving, assembling & PAT testing products - where required
- Request and arrange photography samples and log on tracker
- Maintain Photoshoot stock movements control and complete any Photoshoot Admin Support the business in the timely dispatch, put-away or disposal of samples - where required
- Communicates effectively with key colleagues in the business (Operations Team, CX, Fulfilment, Product Proposition & Product Tech etc) and strives to build strong working relationships with these teams
Team Development/Admin
- Act as the first point of contact for routine recovery queries
- Supports team members in being confident decision makers who escalates decisions appropriately
- Assist in maintaining systems and processes to improve efficiency Identify trends in issues and provide feedback for process improvement
We're looking for
Essential
- Previous experience working in a warehouse
- Previous experience of working with furniture & homewares is desirable
- Experience of managing a full returns process, including inspection, refurbishment, resale, and disposal decisions
- Experience of working closely with a QC team and awareness of quality control processes to reduce defects and customer complaints
- Physically fit and able to lift and move heavy packages and objects
- Ability to follow processes and procedures accurately
- Good English, Maths and IT skills Experience of Excel and other specialist stock tracking software
- A comprehensive understanding of safety procedures Experience of working in a fast-paced environment with tight deadlines
- Experienced in managing and motivating teams
- Attention to detail
- The ability to work independently and show initiative
- Confidence and common sense
- A great team player with the ability to promote and help build a positive work environment
Desirable
- Experience of Microsoft Business Central Valid forklift license Manual handling training
Some Of Our Benefits
- 25 days holiday, increasing by 1 day each year for 3 years, plus 8 days for bank holidays
- Enhanced family leave policy
- Staff and friends and family discount scheme
- Healthcare cash plan
- EAP programme
- Shopping discounts
- Cycle to work scheme
- Half a day for Christmas shopping
- Life Assurance - 4 times annual salary
What's it like working at Loaf?
We are a forward-thinking, friendly bunch committed to building a fabulous company with brilliant people. The customer is at the heart of everything we do and we're always striving for better, more efficient ways to deliver to the highest standard.
As a business, we're working really hard to be inclusive. No matter what identity or background, we want everyone to feel welcome in a place where we can all be ourselves.
We'd love you to join us on our journey.
Senior Product Recovery Assistant in Nuneaton employer: Loaf (Loaf.com)
At Loaf, we pride ourselves on being an exceptional employer, offering a vibrant and inclusive work culture that values creativity and collaboration. As a Lead Buyer in our dynamic team, you'll enjoy comprehensive benefits including generous holiday allowances, enhanced family leave, and opportunities for personal growth, all while contributing to a brand that prioritises customer experience and product excellence. Join us in our mission to create comfortable living spaces and be part of a forward-thinking company that truly values its people.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Product Recovery Assistant in Nuneaton
✨Get Involved in Industry Events
Logistics and supply chain are all about networking, so hit up those trade shows and local meetups. Places like the UK's Logistics and Supply Chain conference can be goldmines for connecting with potential employers like Loaf (Loaf.com) and learning about the latest trends in the industry.
✨Leverage Online Communities
Join forums and LinkedIn groups specifically for logistics professionals. Share your insights and ask questions to get noticed. Being active in these spaces can help you establish credibility and might just lead to an opportunity at Loaf (Loaf.com)!
✨Showcase Your Skills with a Portfolio
Even if it’s a full-time gig, having a portfolio can really set you apart. Include case studies or projects that demonstrate your understanding of supply chain management, logistics software, or solving operational challenges. You’d be surprised at how much this can impress hiring managers.
✨Apply Directly Through Our Website
Don't forget the power of applying directly through our website! A lot of companies like Loaf (Loaf.com) keep job postings exclusive to their sites. This way, you can easily keep track of your applications and ensure your profile is in front of the right people.
We think you need these skills to ace Senior Product Recovery Assistant in Nuneaton
Some tips for your application 🫡
Show Your Supply Chain Savvy:In your CV and cover letter, make sure to highlight your understanding of logistics and supply chain management principles. Mention any relevant courses you've taken or tools you've used, like inventory management software or data analysis platforms, to showcase your skills and keep up with best practices in the industry.
Quantify Your Achievements:When detailing your previous work experience, remember to use numbers wherever possible. Did you improve delivery times by a specific percentage? Did you help reduce costs? These kinds of quantified achievements not only catch the eye but also demonstrate your capability in the logistics sector.
Tailor Your Cover Letter to Loaf (Loaf.com):This is your chance to really connect with the team at Loaf (Loaf.com). In your cover letter, express why you're passionate about supply chain logistics and how your goals align with the company’s mission. A little personalisation goes a long way!
Include Relevant Certifications:If you've got any certifications related to logistics or supply chain management—like APICS or Six Sigma—make sure you flaunt them! These show that you're committed to your professional development and can set you apart from other candidates.
How to prepare for a job interview at Loaf (Loaf.com)
✨Know Your Logistics Tools
Make sure you're familiar with key logistics software and tools like SAP or Oracle ERP. These are often used in the industry, and being able to demonstrate your knowledge or experience with them can really set you apart during your interview with Loaf (Loaf.com).
✨Perfect Your Problem-Solving Skills
Expect to tackle scenarios that showcase your problem-solving skills. Think about past experiences where you've had to optimise supply chains or handle logistics challenges. Have a few examples ready to discuss how you made decisions that led to improvements.
✨Show Your Team Spirit
Supply chain roles heavily rely on teamwork and communication. Be prepared to discuss how you've collaborated with others in previous roles. Maybe share a time when you coordinated with a team to resolve a logistical hiccup. This can show Loaf (Loaf.com) that you're a team player!
✨Understand the Big Picture
Be ready to talk about the broader logistics and supply chain trends. Having insights into current challenges in the industry, like sustainability or lead times, can impress the interviewers at Loaf (Loaf.com). Show them you’re not just focused on the day-to-day but also have a strategic mindset!
