At a Glance
- Tasks: Assist customers via phone, email, and live chat with queries and solutions.
- Company: Join a premium brand known for exceptional customer service.
- Benefits: Enjoy 25 days holiday, discounts, healthcare, and more!
- Other info: Flexible part-time role with weekend shifts and great career growth.
- Why this job: Be the friendly voice that helps customers and makes their day better.
- Qualifications: Previous customer service experience and excellent communication skills.
The predicted salary is between 12 - 15 € per hour.
Offer assistance to others and ask for help when needed.
Help with onboarding and buddying for new starters.
Working across telephone, email and live chat.
Help customers with sales queries, orders and order amendments, keeping other departments in the loop.
Keeping customers up to date with any product delays, handling queries and offering solutions.
Dealing with delivery failures and offering customers immediate advice and solutions in conjunction with the Deliveries team.
Providing advice, problem-solving and resolutions to customers who have experienced product issues.
Processing returns and exchanges.
Dealing with third-party furniture technicians to assess and complete repairs.
Monitor product quality issues and raise these with your manager.
Resolving all customer queries within the SLA.
Understand and comply with GDPR requirements.
Meeting daily interaction and quality targets.
Work proactively to deliver customer satisfaction scores (CSAT) to targets.
This role will require weekend working, with one day worked each weekend on a rota basis.
We're looking for:
- Previous experience within a customer service role, ideally within a retail environment.
- First-class communication and listening skills and the ability to adapt to individual customers.
- The ability to work independently and show initiative.
- Excellent attention to detail.
- Resilience.
- A patient and calm approach.
- Target-driven with the ability to multitask.
- A problem solver.
And what about you? You’ll need to be warm, friendly, curious, and able to provide the knowledgeable, professional experience we offer all of our lovely Loaf customers.
Some Of Our Benefits:
- 25 days holiday, increasing by 1 day each year for 3 years, plus 8 days for bank holidays.
- Enhanced family leave policy.
- Staff and friends and family discount scheme.
- Healthcare cash plan.
- EAP programme.
- Shopping discounts.
- Cycle to work scheme.
- Half a day for Christmas shopping.
- Life Assurance - 4 times annual salary.
CX Conversation Agent - Part Time in Nuneaton employer: Loaf (Loaf.com)
At Loaf, we pride ourselves on being an exceptional employer, offering a vibrant work culture that values collaboration and personal growth. Our part-time CX Conversation Agents enjoy a range of benefits including generous holiday allowances, enhanced family leave, and a supportive environment that encourages initiative and problem-solving. Located in a dynamic retail setting, we provide our team with the opportunity to engage with customers in meaningful ways while enjoying shopping discounts and a strong focus on employee well-being.
StudySmarter Expert Advice🤫
We think this is how you could land CX Conversation Agent - Part Time in Nuneaton
✨Tip Number 1
Get to know the company culture! Before your interview, check out their website and social media. This will help you understand what they value and how you can fit in. Plus, it gives you some great talking points!
✨Tip Number 2
Practice makes perfect! Role-play common customer service scenarios with a friend or family member. This will help you feel more confident when handling tricky questions during the interview.
✨Tip Number 3
Show off your problem-solving skills! Think of examples from your past experiences where you turned a negative situation into a positive one. Employers love to see how you handle challenges!
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email. It shows your enthusiasm for the role and keeps you fresh in their minds. And remember, apply through our website for the best chance!
We think you need these skills to ace CX Conversation Agent - Part Time in Nuneaton
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the CX Conversation Agent role. Highlight your customer service experience, especially in retail, and showcase how your skills match what we're looking for. We want to see how you can bring that warm, friendly vibe to our team!
Show Off Your Communication Skills:Since this role is all about helping customers through various channels, let your communication skills shine in your application. Use clear, concise language and maybe even share a quick example of how you've successfully resolved a customer query in the past. We love a good story!
Demonstrate Problem-Solving Abilities:We’re on the lookout for problem solvers! In your application, mention specific instances where you've tackled challenges or dealt with tricky situations. This will show us that you have the resilience and initiative we value at StudySmarter.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it gives you a chance to explore more about what we do and our amazing benefits!
How to prepare for a job interview at Loaf (Loaf.com)
✨Know Your Customer Service Basics
Brush up on your customer service skills before the interview. Be ready to discuss your previous experiences, especially in retail or premium brands, and how you handled customer queries. Think of specific examples where you turned a negative situation into a positive one.
✨Show Off Your Communication Skills
Since this role requires first-class communication, practice articulating your thoughts clearly. You might be asked to role-play a customer interaction, so be prepared to demonstrate your listening skills and adaptability. Remember, there’s no script!
✨Demonstrate Problem-Solving Abilities
Prepare to showcase your problem-solving skills. Think of scenarios where you had to think on your feet to resolve an issue for a customer. Highlight your ability to stay calm under pressure and how you can offer immediate solutions.
✨Understand the Company Culture
Familiarise yourself with the company’s values and culture. Show that you’re not just looking for any job, but that you genuinely want to be part of their team. Mention how your warm and friendly approach aligns with their customer service philosophy.
