At a Glance
- Tasks: Assist customers via phone, email, and live chat with queries and orders.
- Company: Join Loaf, a leading premium furniture brand known for comfy sofas and beds.
- Benefits: Enjoy 25 days holiday, healthcare cash plan, and staff discounts.
- Other info: Dynamic work environment with a focus on inclusivity and personal growth.
- Why this job: Be part of a friendly team making a real impact on customer satisfaction.
- Qualifications: Previous customer service experience and excellent communication skills required.
The predicted salary is between 28800 - 43200 £ per year.
At Loaf we make insanely comfy sofas, beds and homewares that help people lead more comfortable lives. Founded in 2008, Loaf has steadily grown each year to become one of the leading premium furniture and homeware brands in the UK. We now have 11 Shacks (stores to everyone else!), with more on the way. It’s an exciting time to join an ambitious business.
The Job:
- Offer assistance to others and ask for help when needed
- Help with onboarding and buddying for new starters
- Working across telephone, email and live chat
- Help customers with sales queries, orders and order amendments, keeping other departments in the loop
- Keeping customers up to date with any product delays, handling queries and offering solutions
- Dealing with delivery failures and offering customers immediate advice and solutions in conjunction with the Deliveries team
- Providing advice, problem-solving and resolutions to customers who have experienced product issues
- Processing returns and exchanges
- Dealing with third-party furniture technicians to assess and complete repairs
- Monitor product quality issues and raise these with your manager
- Resolving all customer queries within the SLA
- Understand and comply with GDPR requirements
- Meeting daily interaction and quality targets
- Work proactively to deliver customer satisfaction scores (CSAT) to targets
We’re looking for:
- Previous experience within a customer service role, ideally within a retail environment (experience of working within a premium brand would be amazing!)
- First-class communication and listening skills and the ability to adapt to individual customers and ultimately win them over. There’s no script here!
- The ability to work independently and show initiative
- Excellent attention to detail
- Resilience
- A patient and calm approach
- Target-driven with the ability to multitask
- A problem solver
And what about you? You’ll need to be warm, friendly, curious, and able to provide the knowledgeable, professional experience we offer all of our lovely Loaf customers.
Some Of Our Benefits:
- 25 days holiday, increasing by 1 day each year for 3 years, plus 8 days for bank holidays
- Enhanced family leave policy
- Staff and friends and family discount scheme
- Healthcare cash plan
- EAP programme
- Shopping discounts
- Cycle to work scheme
- Half a day for Christmas shopping
- Life Assurance - 4 times annual salary
What’s it like working at Loaf? We are a forward-thinking, friendly bunch committed to building a fabulous company with brilliant people. The customer is at the heart of everything we do and we’re always striving for better, more efficient ways to deliver to the highest standard. As a business, we’re working really hard to be inclusive. No matter what identity or background, we want everyone to feel welcome in a place where we can all be ourselves. We’d love you to join us on our journey.
Conversation Executive in Nuneaton employer: Loaf (Loaf.com)
At Loaf, we pride ourselves on being an exceptional employer, offering a vibrant work culture that prioritises inclusivity and employee well-being. With generous benefits such as 25 days of holiday, enhanced family leave, and a supportive environment for personal growth, our team members are empowered to thrive while delivering outstanding customer service. Join us in our mission to create comfort and joy for our customers, all while being part of a friendly and ambitious team in the heart of the UK.
StudySmarter Expert Advice🤫
We think this is how you could land Conversation Executive in Nuneaton
✨Tip Number 1
Get to know the company! Before your interview, dive into Loaf's values and products. This way, you can show off your knowledge and passion for their comfy sofas and beds, making you stand out as a candidate who truly cares.
✨Tip Number 2
Practice your communication skills! Since the role involves chatting with customers over various platforms, try role-playing with a friend. This will help you feel more confident and ready to tackle any customer query that comes your way.
✨Tip Number 3
Show off your problem-solving skills! Think of examples from your past experiences where you turned a negative situation into a positive one. This will demonstrate your resilience and ability to keep customers happy, which is key for the Conversation Executive role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re keen on joining the Loaf family and ready to contribute to their mission of delivering comfort.
We think you need these skills to ace Conversation Executive in Nuneaton
Some tips for your application 🫡
Show Your Personality:When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to be warm and friendly in your tone. Remember, we’re looking for someone who can connect with our customers just as much as they can with us.
Tailor Your Experience:Make sure to highlight any relevant experience you have in customer service, especially if it’s within a retail or premium brand environment. We love seeing how your past roles have prepared you for this position, so be specific about your achievements and skills!
Be Solution-Oriented:In your application, share examples of how you've solved problems or handled tricky situations in the past. We’re all about providing solutions to our customers, so showing us that you’ve got this skill will definitely catch our eye!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about what makes Loaf such a great place to work!
How to prepare for a job interview at Loaf (Loaf.com)
✨Know Your Stuff
Before the interview, make sure you understand Loaf's products and values. Familiarise yourself with their sofas, beds, and homewares. This will help you connect with the brand and show your genuine interest in what they do.
✨Show Off Your Communication Skills
As a Conversation Executive, communication is key! Practice articulating your thoughts clearly and confidently. Think about how you can adapt your style to different customers, as this is something Loaf values highly.
✨Be Ready to Problem-Solve
Prepare for situational questions where you might need to demonstrate your problem-solving skills. Think of examples from your past experience where you successfully resolved customer issues or handled difficult situations.
✨Emphasise Your Team Spirit
Loaf is all about collaboration, so be ready to discuss how you work well with others. Share experiences where you've helped onboard new team members or worked across departments to achieve a common goal.
