At a Glance
- Tasks: Lead the Loaf Brigade team, manage deliveries, and enhance customer experiences.
- Company: Join a friendly, forward-thinking company dedicated to exceptional service.
- Benefits: Enjoy 25 days holiday, healthcare cash plan, and shopping discounts.
- Other info: Great career growth opportunities in an inclusive environment.
- Why this job: Be part of a dynamic team making a real impact in customer service.
- Qualifications: Experience in management, transport planning, and strong organisational skills.
The predicted salary is between 36000 - 60000 £ per year.
Overview
Loaf is seeking an Operations Manager for the Loaf Brigade based in Nuneaton (4 days a week in the office and 1 day working from home). The Loaf Brigade is a mobile on-the-road team delivering exceptional service and resolving customer issues to maintain a positive experience. The role involves day-to-day management of the Loaf Brigade, strategic input, project implementation, and process rollout across the brigade. The successful candidate will oversee all Brigade orders, from request to delivery, and manage the Brigade Team (diaries, routes, recruitment and training).
Responsibilities
- Manage the day-to-day running of the Loaf Brigade, including Brigade crews, vehicles, order management and route planning
- Represent Loaf Brigade in key meetings
- Support the Deliveries Manager
- Manage Brigade Team members: recruitment, training, performance reviews, holiday approvals, and cover during sickness or planned absences
- Oversee all special request deliveries from scheduling to successful delivery
- Route planning and crew diary management
- Create and analyse Loaf Brigade stats to evaluate benefits and support new ideas and processes
- Collaborate with Head of Logistics and COO to develop and execute growth strategy for Loaf Brigade
- Be the point of contact for Brigade infrastructure, logistics issues and updates
- Direct contact with customers as required
- Coordinate with Wincanton and Loaf warehouse team for picks, storage and QC checks
- Oversee charges and costs; liaise with accounts to raise and approve charges and POs
- Stay updated on product updates and training to keep Brigade experts
- Responsible for Brigade vehicles, contracts, hire relationship, maintenance and cleanliness
- Responsible for Health and Safety of Loaf Brigade
- Identify cost-effective, productive ways to run the Brigade and maximise customer orders
- Foster collaboration between Warehouse, Loaf Brigade and Deliveries Team
- Test and implement system changes, improvements, new processes; work with Loaf tech and other departments to improve service
- Manage movement and processing of customer returns
- Manage stock movement systems within the Brigade distribution process
- Conduct regular 1-2-1s, performance reviews and team-building
- Suggest process and system improvements to Line Manager
- Recruitment for Loaf Brigade and support Team Manager in Deliveries team recruitment
What we’re looking for
- Ability to take responsibility and be accountable for actions
- Good initiative and ability to adopt new methods and projects
- Managerial experience
- Transport and route planning experience
- Strong organisational skills
- Confidence and common sense to access and utilise expert resources when making decisions
- Calm and patient approach
- Team player
Benefits
- 25 days holiday, increasing by 1 day each year for 3 years, plus 8 bank holidays
- Enhanced family leave policy
- Staff and friends and family discount scheme
- Healthcare cash plan
- EAP programme
- Shopping discounts
- Cycle to work scheme
- Half a day for Christmas shopping
- Life Assurance - 4 times annual salary
What it’s like working at Loaf
We are a forward-thinking, friendly team committed to building a fabulous company with brilliant people. The customer is at the heart of everything we do, and we continuously seek better, more efficient ways to deliver to the highest standard. We are committed to inclusivity and welcome everyone regardless of identity or background.
We’d love you to join us on our journey.
Loaf Brigade Manager in Nuneaton employer: Loaf (Loaf.com)
Loaf is an exceptional employer that prioritises a supportive and inclusive work culture, offering a blend of in-office and remote work to promote work-life balance. With a strong focus on employee growth through training and development opportunities, as well as generous benefits like enhanced family leave and a healthcare cash plan, Loaf fosters a collaborative environment where every team member can thrive. Join us in Nuneaton to be part of a forward-thinking team dedicated to delivering outstanding service and creating a positive impact for our customers.
StudySmarter Expert Advice🤫
We think this is how you could land Loaf Brigade Manager in Nuneaton
✨Tip Number 1
Get to know the company culture! Before your interview, check out Loaf's social media and website to understand their vibe. This will help you tailor your answers and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how your experience aligns with managing teams and logistics, as that's key for the Loaf Brigade Manager role.
✨Tip Number 3
Show off your problem-solving skills! Be ready to share examples of how you've tackled challenges in previous roles, especially around team management and customer service. Loaf values a calm and patient approach, so highlight those traits.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Loaf Brigade Manager in Nuneaton
Some tips for your application 🫡
Show Your Passion for Customer Service:When writing your application, let us know how much you care about delivering exceptional service. Share any experiences where you've gone the extra mile to resolve customer issues or improve their experience.
Highlight Your Management Skills:We want to see your managerial experience shine through! Talk about your past roles where you've led a team, managed projects, or implemented new processes. This will show us you're ready to take charge of the Loaf Brigade.
Be Specific About Your Experience:Use concrete examples to illustrate your skills in transport and route planning. We love details, so mention any tools or methods you've used to optimise routes or manage logistics effectively.
Apply Through Our Website:Make sure to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen on joining our fabulous team!
How to prepare for a job interview at Loaf (Loaf.com)
✨Know the Loaf Brigade Inside Out
Before your interview, make sure you understand the Loaf Brigade's operations and values. Familiarise yourself with their service delivery model and how they resolve customer issues. This will show that you're genuinely interested in the role and ready to contribute from day one.
✨Showcase Your Managerial Skills
Be prepared to discuss your previous managerial experience, especially in transport and route planning. Think of specific examples where you've successfully led a team or implemented new processes. This will help demonstrate your capability to manage the Brigade Team effectively.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving skills and ability to handle unexpected situations. Think about how you would manage a last-minute change in delivery schedules or a team member's absence. Practising these scenarios can help you articulate your thought process clearly during the interview.
✨Emphasise Collaboration and Communication
Since the role involves working closely with various teams, highlight your experience in fostering collaboration. Share examples of how you've successfully communicated with different departments to achieve common goals. This will illustrate your ability to be a team player and enhance the overall efficiency of the Brigade.
