At a Glance
- Tasks: Provide top-notch customer service and maintain the Shack's standards.
- Company: Join Loaf, a leading UK furniture brand known for comfy sofas and beds.
- Benefits: Enjoy 33 days holiday, discounts, healthcare cash plan, and more!
- Other info: Flexible hours and opportunities to work across different locations.
- Why this job: Be part of a friendly team and help customers find their perfect homeware.
- Qualifications: Customer service experience and a passion for homewares are essential.
The predicted salary is between 12 - 15 £ per hour.
At Loaf we make insanely comfy sofas, beds and homewares that help people lead more comfortable lives. Founded in 2008, Loaf has steadily grown each year to become one of the leading premium furniture and homeware brands in the UK. We now have 11 Shacks (stores to everyone else!), with more on the way. It's an exciting time to join an ambitious business.
The Job
- Ensure tiptop product knowledge and understanding of our brand at all times
- Consistently provide helpful and informed service with confidence and clarity
- Process orders on our systems, providing delivery, 'will it fit' and lead time advice
- Recommending "up-sell" products
- Maintaining the Loaf brand in the Shack to the highest standard by following the Shack Retail Guidelines
- Carry out housekeeping tasks in line with Loaf's standards both on and off the shop floor
- Help to maintain a safe and healthy work environment
- Be passionate about the Loaf brand and our products
We're looking for
- Previous experience in customer facing roles
- The ability to work independently and to take responsibility and be accountable for your actions
- Excellent attention to detail
- Confidence and common sense
- A great team player with the ability to promote and help build a positive work environment
- Flexibility and availability to work at other showroom locations during our Monday to Sunday opening hours
Some Of Our Benefits
- 33 days holiday, increasing by 1 day each year for 3 years
- Enhanced family leave policy
- Staff and friends and family discount scheme
- Healthcare cash plan
- EAP programme
- Shopping discounts
- Cycle to work scheme
- Half a day for Christmas shopping
- Life Assurance - 4 times annual salary
What's it like working at Loaf?
We are a forward-thinking, friendly bunch committed to building a fabulous company with brilliant people. The customer is at the heart of everything we do and we're always striving for better, more efficient ways to deliver to the highest standard. As a business, we're working really hard to be inclusive. No matter what identity or background, we want everyone to feel welcome in a place where we can all be ourselves. We'd love you to join us on our journey.
Please note that due to a high number of applications we are currently experiencing we are unfortunately not able to provide individual feedback to every candidate at this stage of the process. If your application is successful, one of our Loafers will reach out to you to organise a face to face interview in Chelmsford in the first instance.
Shack Assistant- Part Time (6.5 hours) - Chelmsford in Essex employer: Loaf (Loaf.com)
Loaf is an exceptional employer that prioritises employee well-being and growth, offering a vibrant work culture in Chelmsford. With benefits like 33 days of holiday, enhanced family leave, and a commitment to inclusivity, we ensure our team feels valued and supported. Join us in creating a comfortable environment for both our customers and our staff, where your contributions truly matter.
StudySmarter Expert Advice🤫
We think this is how you could land Shack Assistant- Part Time (6.5 hours) - Chelmsford in Essex
✨Tip Number 1
Get to know the Loaf brand inside out! Familiarise yourself with their products and values. This will not only help you stand out during interviews but also show your genuine passion for what they do.
✨Tip Number 2
Practice your customer service skills! Think about how you can provide helpful and informed service. Role-play scenarios with friends or family to boost your confidence in handling different customer situations.
✨Tip Number 3
Be ready to showcase your teamwork abilities! Loaf values a positive work environment, so prepare examples of how you've contributed to team success in previous roles. It’s all about showing you can be a great fit!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re proactive and genuinely interested in joining the Loaf family.
We think you need these skills to ace Shack Assistant- Part Time (6.5 hours) - Chelmsford in Essex
Some tips for your application 🫡
Show Your Passion for Loaf:When you're writing your application, let your love for the Loaf brand shine through! Share why you’re excited about comfy sofas and homewares, and how you can contribute to making customers feel at home.
Highlight Customer Service Experience:Make sure to mention any previous roles where you’ve interacted with customers. We want to see how you’ve provided top-notch service and created positive experiences in the past!
Be Clear and Concise:Keep your application straightforward and to the point. Use clear language and avoid jargon. We appreciate a well-structured application that’s easy to read and understand.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and get you on the path to joining our friendly team at Loaf.
How to prepare for a job interview at Loaf (Loaf.com)
✨Know Your Stuff
Before heading into the interview, make sure you’ve done your homework on Loaf. Familiarise yourself with their products, values, and what makes them stand out in the furniture market. This will not only show your enthusiasm but also help you answer questions confidently.
✨Show Off Your Customer Service Skills
Since the role is customer-facing, be ready to share examples of how you've provided excellent service in the past. Think about specific situations where you went above and beyond for a customer, as this will demonstrate your ability to connect with people and represent the Loaf brand well.
✨Be Yourself and Stay Positive
Loaf values inclusivity and a positive work environment, so let your personality shine through during the interview. Share your passion for homewares and how you can contribute to a friendly atmosphere. A positive attitude can go a long way!
✨Ask Thoughtful Questions
Prepare some questions to ask at the end of your interview. This shows your interest in the role and the company. You might want to ask about team dynamics, opportunities for growth, or how they maintain their high standards in customer service. It’s a great way to engage with your interviewers!
