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- Tasks: Help customers find their perfect comfy sofa and homeware while providing top-notch service.
- Company: Join Loaf, a leading UK brand known for its stylish and comfy furniture.
- Benefits: Enjoy 33 days holiday, discounts, healthcare cash plan, and more!
- Other info: Flexible hours with opportunities to work at different locations.
- Why this job: Be part of a friendly team that values inclusivity and customer satisfaction.
- Qualifications: Previous customer service experience and a passion for homewares.
The predicted salary is between 12 - 15 £ per hour.
At Loaf we make insanely comfy sofas, beds and homewares that help people lead more comfortable lives. Founded in 2008, Loaf has steadily grown each year to become one of the leading premium furniture and homeware brands in the UK. We now have 11 Shacks (stores to everyone else!), with more on the way. It's an exciting time to join an ambitious business.
The Job
- Ensure tiptop product knowledge and understanding of our brand at all times
- Consistently provide helpful and informed service with confidence and clarity
- Process orders on our systems, providing delivery, 'will it fit' and lead time advice
- Recommending "up-sell" products
- Maintaining the Loaf brand in the Shack to the highest standard by following the Shack Retail Guidelines
- Carry out housekeeping tasks in line with Loaf's standards both on and off the shop floor
- Help to maintain a safe and healthy work environment
- Be passionate about the Loaf brand and our products
We're looking for
- Previous experience in customer facing roles
- The ability to work independently and to take responsibility and be accountable for your actions
- Excellent attention to detail
- Confidence and common sense
- A great team player with the ability to promote and help build a positive work environment
- Flexibility and availability to work at other showroom locations during our Monday to Sunday opening hours
Some Of Our Benefits
- 33 days holiday, increasing by 1 day each year for 3 years
- Enhanced family leave policy
- Staff and friends and family discount scheme
- Healthcare cash plan
- EAP programme
- Shopping discounts
- Cycle to work scheme
- Half a day for Christmas shopping
- Life Assurance - 4 times annual salary
What's it like working at Loaf?
We are a forward-thinking, friendly bunch committed to building a fabulous company with brilliant people. The customer is at the heart of everything we do and we're always striving for better, more efficient ways to deliver to the highest standard. As a business, we're working really hard to be inclusive. No matter what identity or background, we want everyone to feel welcome in a place where we can all be ourselves.
Shack Assistant - Edinburgh (Part time, 20 hours) employer: Loaf (Loaf.com)
Contact Detail:
Loaf (Loaf.com) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Shack Assistant - Edinburgh (Part time, 20 hours)
✨Tip Number 1
Get to know the Loaf brand inside out! Familiarise yourself with their products and values so you can chat confidently about them during your interview. This shows you're genuinely interested and ready to represent the brand.
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you might need to help a customer or recommend products. Role-playing these situations can really boost your confidence and prepare you for the real deal.
✨Tip Number 3
Be ready to showcase your teamwork skills! Loaf values a positive work environment, so think of examples where you've worked well in a team. Share how you contributed to a great atmosphere and helped others.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re tech-savvy and keen to join the Loaf family. Don’t miss out on this opportunity!
We think you need these skills to ace Shack Assistant - Edinburgh (Part time, 20 hours)
Some tips for your application 🫡
Show Your Passion for Loaf: When you're writing your application, let your love for comfy sofas and homewares shine through! We want to see that you’re genuinely excited about the Loaf brand and what we stand for.
Highlight Relevant Experience: Make sure to mention any previous customer-facing roles you've had. We’re looking for team players who can provide top-notch service, so share examples of how you've done this in the past!
Be Clear and Confident: Your application should reflect clarity and confidence. Use straightforward language and make sure your points come across well. We appreciate a good communicator who can express themselves effectively.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Loaf (Loaf.com)
✨Know Your Stuff
Before the interview, dive deep into Loaf's products and brand values. Familiarise yourself with their sofas, beds, and homewares so you can confidently discuss them. This will show your passion for the brand and help you stand out.
✨Showcase Your Customer Service Skills
Prepare examples from your previous roles where you provided excellent customer service. Think about times you went above and beyond to help a customer or resolved a tricky situation. This will demonstrate your ability to provide informed service with confidence.
✨Be a Team Player
Loaf values collaboration, so be ready to talk about how you've worked well in a team before. Share experiences where you contributed to a positive work environment or helped a colleague, as this aligns with their company culture.
✨Ask Thoughtful Questions
At the end of the interview, have a few questions prepared that show your interest in the role and the company. You might ask about their plans for future Shack openings or how they maintain their high standards. This shows you're genuinely interested in being part of the team.