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- Tasks: Lead a team to create amazing customer experiences in our Chelmsford Shack.
- Company: Join Loaf, a leading UK brand for comfy sofas and homewares.
- Benefits: Enjoy 33 days holiday, discounts, healthcare, and life assurance.
- Why this job: Be part of a friendly team making homes more comfortable and stylish.
- Qualifications: Experience in retail management and customer service is essential.
- Other info: We're committed to inclusivity and personal growth in a dynamic environment.
The predicted salary is between 28800 - 43200 £ per year.
At Loaf we make insanely comfy sofas, beds and homewares that help people lead more comfortable lives. Founded in 2008, Loaf has steadily grown each year to become one of the leading premium furniture and homeware brands in the UK. We now have 11 Shacks (stores to everyone else!), with more on the way. It’s an exciting time to join an ambitious business.
We have a full time Store Manager role in our upcoming Chelmsford Shack, creating an amazing customer experience for all our Loaf visitors.
Responsibilities- Responsible for recruitment and onboarding for your Shack
- Line management, training and development for Shack Team Leaders in all areas of their role
- Make sure you and your team have amazing, up to date product knowledge to give our customers the confidence to make informed decisions
- Listen to customer feedback as well as suggestions from the rest of your Shack team and implement improvements where possible
- Build relationships with the wider business
- Review daily/weekly sales targets and reports and how your Shack is performing against these. Implement improvements to optimise sales and identify areas for growth
- Understand order processes and make sure orders are placed within guidelines
- Prepare rotas to ensure staffing requirements are met, within budget
- Understand and adhere to the Shack standards training, including making sure all our displays are in line with VM guidelines
- Act as a keyholder for the Shack, including training in First Aid and Fire Marshalling
- Responsible for full Shack oversight and following all H&S policy compliance, management and reporting
- Provide cover to other Shacks as necessary
- Previous experience within a customer service role, ideally within furniture, homewares or fashion - something where you’ve had the chance to offer customers advice and an honest opinion
- Previous experience in a retail store management role, including experience in recruitment, developing teams and managing the employee lifecycle
- Problem solving
- Really strong numeracy skills with previous experience of managing budgets
- First class communication and listening skills
- The ability to work independently and show initiative
- Excellent attention to detail
You’ll need to be warm and friendly, curious, and able to deliver the knowledgeable and professional experience we offer all our lovely Loaf customers.
Benefits- 33 days holiday, increasing by 1 day each year for 3 years
- Enhanced family leave policy
- Staff and friends and family discount scheme
- Healthcare cash plan
- EAP programme
- Shopping discounts
- Cycle to work scheme
- Half a day for Christmas shopping
- Life Assurance - 4 times annual salary
We are a forward-thinking, friendly bunch committed to building a fabulous company with brilliant people. The customer is at the heart of everything we do and we’re always striving for better, more efficient ways to deliver to the highest standard.
As a business, we’re working really hard to be inclusive. No matter what identity or background, we want everyone to feel welcome in a place where we can all be ourselves.
We’d love you to join us on our journey.
Store Manager in Chelmsford employer: Loaf (Loaf.com)
Contact Detail:
Loaf (Loaf.com) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Store Manager in Chelmsford
✨Tip Number 1
Get to know the company inside out! Research Loaf's products, values, and culture. This way, when you walk into that interview, you can show off your knowledge and passion for what they do.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a mate or in front of the mirror. Focus on how your past experiences align with the Store Manager role and be ready to share specific examples.
✨Tip Number 3
Dress the part! Make sure you look smart and professional, but also let your personality shine through. After all, Loaf is all about being warm and friendly, so show them your best self!
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows you're genuinely interested in the role and gives you another chance to reiterate why you're the perfect fit for the team.
We think you need these skills to ace Store Manager in Chelmsford
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to be a bit informal and friendly. Remember, we’re all about creating a warm and inviting atmosphere at Loaf.
Tailor Your Experience: Make sure to highlight your relevant experience in customer service and retail management. We’re looking for someone who can lead a team and create an amazing customer experience, so connect your past roles to what we do at Loaf.
Be Specific About Achievements: Don’t just list your responsibilities; share specific achievements that demonstrate your skills. Whether it’s hitting sales targets or improving team performance, we love to see how you’ve made a difference in your previous roles.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy and straightforward!
How to prepare for a job interview at Loaf (Loaf.com)
✨Know Your Products Inside Out
Before your interview, make sure you’re familiar with Loaf's range of sofas, beds, and homewares. Being able to discuss specific products and their features will show that you’re genuinely interested in the brand and can help customers make informed decisions.
✨Showcase Your Leadership Skills
Prepare examples from your past experience where you've successfully managed a team or improved customer service. Highlight how you’ve recruited, trained, and developed team members, as this is crucial for the Store Manager role.
✨Demonstrate Problem-Solving Abilities
Think of scenarios where you faced challenges in a retail environment and how you resolved them. Be ready to discuss your approach to managing budgets and optimising sales, as these are key responsibilities for the position.
✨Emphasise Your Customer-Centric Approach
Loaf values a warm and friendly atmosphere, so be prepared to talk about how you’ve listened to customer feedback in the past and implemented changes based on their suggestions. This will show that you align with their commitment to providing an amazing customer experience.
