Shack Team Leader - Chelmsford

At Loaf we make insanely comfy sofas, beds and homewares that help people lead more comfortable lives. Founded in 2008, Loaf has steadily grown each year to become one of the leading premium furniture and homeware brands in the UK. We now have 11 Shacks (stores to everyone else!), with more on the way. It’s an exciting time to join an ambitious business.

The Job

• Undertake compulsory training and refreshers as required.
• Work with fellow Loafers and other teams around Loaf as one team - brings a positive energy to work.
• Train Shack Assistants in all areas of their role.
• Support the Shack Manager with recruitment and onboarding.
• Offer day to day guidance, coaching and support to the team including holding 1:1s.
• Understand and adhere to the Loaf SHACKS sales policies - deliver a customer experience that is warm, friendly, knowledgeable and professional.
• Make sure you have amazing, up to date product knowledge. Attend regular training sessions and pro-actively keep your product knowledge up to date.
• Give our customers the confidence to make informed decisions with your honesty and amazing product knowledge.
• Listen to customer feedback, make suggestions for improvements and escalate to the Shack Manager where necessary.
• Be responsible for the delivery of an amazing customer experience, working together with the rest of the Shack team.
• Maintain an awareness of daily and weekly sales targets and how your shack is performing against these. Make suggestions for improving sales.
• Review sales reports and weekly/monthly trade feedback. Compare product sales compared to last week/last year/other Shacks.
• Understand customer order processes and make sure orders are placed within guidelines and ensuring every detail is correct.
• Keep up to date with best-selling products.
• Review feedback from other Loafers and make suggestions on actions that could be taken to improve the Shack layout/placement of products, optimising performance.
• Understand and adhere to the Shack standards training, including making sure all our displays are in line with VM guidelines.
• Manage processing and sorting of deliveries.
• Manage and take accountability for stock takes.
• Pro-actively check room sets, adjusting as necessary.
• Understand and adhere to all H&S requirements.
• Deputise for the Shack Manager.
• Act as a keyholder for the Shack, including training in First Aid and Fire Marshalling.
• Understand and adhere to all H&S compliance, management and reporting.
• Regular floor walks and checking in with the team on tasks for the day.
• Represent the Shack at offsite events, e.g. product launch training.
• Provide cover to other Shacks as necessary.

We’re looking for

• Previous experience within a customer facing role.
• Strong interpersonal skills with excellent communication and listening skills.
• The ability to work independently and show initiative.
• The ability to take responsibility and be accountable for your actions.
• Excellent attention to detail.
• Confidence and common sense.
• Excellent motivation and people management skills.
• Conscientious and diligent with focus on details and regard for the bigger picture.
• Organisational skills with the ability to be flexible to change.
• Demonstrate commercial awareness and passion for the Loaf brand.
• A great team player with the ability to promote and help build a positive work environment.
• Ability to support Management in communicating and realising shared vision for the Shack.
• Flexibility and availability to work at our Shack during our Monday to Sunday opening hours.

Some Of Our Benefits

• 33 days holiday, increasing by 1 day each year for 3 years.
• Enhanced family leave policy.
• Staff and friends and family discount scheme.
• Healthcare cash plan.
• EAP programme.
• Shopping discounts.
• Cycling to work scheme.
• Half a day for Christmas shopping.
• Life Assurance - 4 times annual salary.

What’s it like working at Loaf?

We are a forward-thinking, friendly bunch committed to building a fabulous company with brilliant people. The customer is at the heart of everything we do and we’re always striving for better, more efficient ways to deliver to the highest standard. As a business, we’re working really hard to be inclusive. No matter what identity or background, we want everyone to feel welcome in a place where we can all be ourselves. We’d love you to join us on our journey.

Please note that due to a high number of applications we are currently receiving we are unfortunately not able to provide individual feedback to every candidate at this stage of the process. If your application is successful, one of our Loafers will reach out to you to organise a face to face interview in Leeds (Redbrick) in the first instance.