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- Tasks: Provide top-notch technical support and troubleshoot software issues for our users.
- Company: Join LoadSpring Solutions, a leader in cloud technology and digital transformation.
- Benefits: Enjoy a competitive salary, private healthcare, and a collaborative remote work culture.
- Why this job: Make a real difference by helping customers solve their tech challenges every day.
- Qualifications: 3-5 years in IT support with strong application troubleshooting skills required.
- Other info: Be part of an entrepreneurial team that values innovation and professional growth.
The predicted salary is between 24000 - 28000 £ per year.
LoadSpring Solutions Ltd. is expanding beyond hosting into the world of predictive transformation. At LoadSpring we bridge innovation and transformation with our LoadSpring Cloud Platform and the integrated data capabilities we provide through LoadSpring INSIGHTS. Our technology solutions provide a secure hosting platform to run project and capital‑intensive industry applications, delivering a reporting and analytical database of clean, accurate, relevant, and structured data.
Job Type: Full‑time – 100% remote, UK‑based with an on‑call rotation of at least six weekends and up to two holidays per year.
Responsibilities:
- Field support calls, chat, email, and other communication from users with inquiries regarding hosted software, connectivity, printing, and similar concerns.
- Work with customers to reproduce, investigate, and resolve challenges with computer software and hardware.
- Guide customers through diagnostic and troubleshooting processes, which may include use of diagnostic tools and software and/or following verbal instructions.
- Identify and troubleshoot application alerts presented from the company monitoring software.
- Handle escalated cases and internal escalations from tier 1 support reps.
- Collaborate with internal staff and third‑party vendors to research and drive resolution of customer challenges.
- Identify recurring case generation issues and work with internal and external teams to implement permanent fixes.
- Help to create and maintain a culture of continuous improvement within the support and broader organization.
- Perform application QA in support of new customer setups, upgrades or patching.
Qualifications:
- 3–5 years of experience in IT customer support, with a strong focus on applications.
- Prefer experience with applications such as Primavera, Autodesk, ESRI, or equivalent tools.
- Experience with Windows operating systems, including Server 2016 & 2019.
- Knowledge of construction project management processes and procedures is a plus.
- Experience with installation and configuration of hardware and software.
- Intermediate to advanced troubleshooting knowledge of application infrastructure.
- Ability to handle escalated issues, troubleshoot error messages, and implement fixes, identifying relevant escalation paths if unable to resolve.
- Ability to explain technical issues to technical and non‑technical employees and customers.
- Excellent communication and interpersonal skills.
- Ability to work independently and as part of a team.
- Attention to detail and a commitment to quality.
- Strong analytical and problem‑solving skills.
- Ability to work fully remote Monday‑Friday and participate in an on‑call rotation of at least six weekends and up to two holidays per year.
Salary: £30,000 – £35,000 per year, depending on experience, qualifications, and other factors.
Benefits:
- An entrepreneurial culture with empowered individuals, approachable leadership, and truly valued ideas.
- A workplace where senior leaders act as partners – encouraging innovation and supporting professional growth.
- A team passionate about cloud technology, digital transformation, and delivering outstanding customer service.
- A highly collaborative environment where everyone feels connected and involved, regardless of location.
- Comprehensive benefits package including private healthcare, dental and vision cover, life insurance, pension contributions, and more.
Equality: LoadSpring Solutions Ltd. is an equal opportunities employer. We welcome applications from all suitably qualified individuals regardless of race, colour, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. If you require reasonable adjustments during the recruitment process because of a disability, please let us know. We are happy to accommodate and ensure no applicant is disadvantaged as a result.
Location: London, England, United Kingdom – London office with 100% remote support available throughout the UK.
Technical Support Specialist employer: LoadSpring Solutions
Contact Detail:
LoadSpring Solutions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Support Specialist
✨Tip Number 1
Get your tech skills sharp! Brush up on your knowledge of applications like Primavera and Autodesk, as well as Windows Server. The more you know, the better you'll be at tackling those tricky support calls.
✨Tip Number 2
Practice your communication skills! You'll need to explain complex issues to both tech-savvy folks and those who aren't so clued up. Role-play with a friend or family member to get comfortable with this.
✨Tip Number 3
Network like a pro! Connect with current or former LoadSpring employees on LinkedIn. They can give you insider tips on the company culture and what it’s really like to work there.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're genuinely interested in joining the LoadSpring team.
We think you need these skills to ace Technical Support Specialist
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Technical Support Specialist role. Highlight your experience with applications like Primavera or Autodesk, and showcase your troubleshooting skills. We want to see how you fit into our innovative culture!
Show Off Your Communication Skills: Since you'll be guiding customers through technical issues, it's crucial to demonstrate your communication prowess. Use clear and concise language in your application to show us you can explain complex concepts to both tech-savvy and non-technical folks.
Highlight Your Problem-Solving Abilities: We love a good problem solver! In your application, share examples of how you've tackled challenging situations in IT support. This will help us see your analytical skills in action and how you approach troubleshooting.
Apply Through Our Website: Don't forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you're keen on joining our team at LoadSpring!
How to prepare for a job interview at LoadSpring Solutions
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of the applications mentioned in the job description, like Primavera and Autodesk. Be ready to discuss your experience with these tools and how you've used them to solve customer issues in the past.
✨Practice Troubleshooting Scenarios
Prepare for the interview by practising common troubleshooting scenarios. Think about how you would guide a customer through diagnosing an issue step-by-step, and be ready to explain your thought process clearly.
✨Showcase Your Communication Skills
Since this role involves explaining technical issues to both technical and non-technical users, practice articulating complex concepts in simple terms. You might even want to do a mock interview with a friend to get feedback on your clarity and approach.
✨Emphasise Continuous Improvement
LoadSpring values a culture of continuous improvement, so come prepared with examples of how you've identified recurring issues in the past and what steps you took to implement permanent fixes. This shows your proactive attitude and commitment to quality.
