At a Glance
- Tasks: Troubleshoot and resolve tech issues while providing top-notch customer support.
- Company: Join a forward-thinking tech company focused on innovation and transformation.
- Benefits: Enjoy remote work, flexible hours, health benefits, and growth opportunities.
- Other info: Be part of a dynamic team that values diverse perspectives and continuous improvement.
- Why this job: Make a real impact by helping global companies unlock their data potential.
- Qualifications: 2-4 years in IT support with experience in applications and Windows OS.
The predicted salary is between 30000 - 40000 £ per year.
LoadSpring is expanding beyond hosting into the world of predictive transformation. At LoadSpring, we bridge innovation and transformation with our LoadSpring Cloud Platform and the integrated data capabilities we provide through LoadSpring INSIGHTS. Our technology solutions provide a secure hosting platform to run the project and capital-intensive industries' most crucial project applications, delivering a reporting and analytical database of clean, accurate, relevant, and structured data.
LoadSpring’s innovative, tenacious, and driven professionals benefit from a unique working environment where our teams blend varying perspectives, experiences, and technologies to solve complex problems. In our value-filled environment, you’ll feel supported with workplace flexibility, commitment to health and wellness, and varied professional growth opportunities.
About the Technical Support Specialist position: The Technical Support Specialist is responsible for troubleshooting and resolving issues across business applications, networking, and hardware by digging deep to find solutions, collaborating with third-party vendors, and ensuring every customer interaction ends with confidence and satisfaction. Beyond troubleshooting, the Technical Support Specialist ensures every detail is captured, every task is prioritized, and every customer stays up and running.
What you'll do as a Technical Support Specialist:
- Fields support calls, chat, email, and/or other communication from users with inquiries regarding hosted software, connectivity, printing, and similar concerns.
- Works with customers to reproduce, investigate, and resolve challenges with computer software, servers, apps, networking and hardware, while ensuring cases are in line with the current SLG’s.
- Guides customers through diagnostic and troubleshooting processes, which may include the use of diagnostic tools and software and/or following verbal instructions.
- Identifies and troubleshoots application alerts presented from the company monitoring software.
- Identifies and escalates complex or unresolved tickets to higher-tier support or the product team, ensuring prompt and precise resolution.
- Collaborates with internal staff and 3rd party vendors to research and drive to resolution customer challenges.
- Identifies recurring case generation issues and works with internal and external teams to identify and implement permanent fixes.
- Helps to create and maintain a culture of continuous improvement within the support and broader organization.
- Performs application QA's in support of new customer setups, upgrades or patching.
- Ensures that customer challenges are responded to, and information is shared with customers in line with our documented security policies.
- Verifies all change management processes are followed and documented as per the current guidelines.
Documentation:
- Creates Knowledge base articles to record and document fixes to common customer challenges.
- Maintains documentation of all steps taking and customer interactions in the relevant support cases.
- Demonstrates excellent verbal and written communication skills with customers and internal team.
Professional Development:
- Effectively completes training within the timeframe required by the business.
- Maintains current knowledge of technological innovations and trends.
Process:
- Follows Change Management processes to implement configuration changes.
- Follows Problem Management processes to troubleshoot and resolve recurring issues.
- Participates in the on-call rotation to ensure 24 x 7 support of IT operations.
Mentoring:
- Acts as a mentor to more Jr. staff within the support team, providing guidance, training, and knowledge sharing.
Requirements:
- 2-4 years of experience in IT customer support, with a strong focus on applications.
- Prefer experience with applications such as Primavera, Autodesk, ESRI or equivalent tools.
- Experience with Windows Operating systems, including Server 2016.
Remote Technical Support Specialist in Lincolnshire employer: LoadSpring Solutions
At LoadSpring, we pride ourselves on fostering a dynamic and inclusive work culture that empowers our employees to thrive. As a Remote Technical Support Specialist, you will enjoy the flexibility of working from anywhere in the UK while being part of a collaborative team dedicated to innovation and continuous improvement. With a strong commitment to professional development and employee wellness, LoadSpring offers a unique opportunity to grow your career while making a meaningful impact in the world of data transformation.
StudySmarter Expert Advice🤫
We think this is how you could land Remote Technical Support Specialist in Lincolnshire
✨Tip Number 1
Get to know the company inside out! Before your interview, dive into LoadSpring's mission and values. Understanding their tech solutions and how they help businesses will show you're genuinely interested and ready to contribute.
✨Tip Number 2
Practice your troubleshooting skills! Since the role is all about resolving issues, brush up on common technical problems and how to fix them. Maybe even run through some mock scenarios with a friend to get comfortable explaining your thought process.
✨Tip Number 3
Show off your communication skills! During the interview, be clear and concise when discussing your experiences. Remember, as a Technical Support Specialist, you'll need to explain complex issues in simple terms, so practice that skill beforehand.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re keen on joining the LoadSpring team and ready to help top companies unlock their data potential.
We think you need these skills to ace Remote Technical Support Specialist in Lincolnshire
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Technical Support Specialist role. Highlight your experience with IT customer support and any relevant applications you've worked with, like Primavera or Autodesk. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're excited about the role and how you can contribute to our team. Be sure to mention your troubleshooting skills and any experience with customer interactions, as these are key for us.
Showcase Your Communication Skills:Since this role involves a lot of customer interaction, make sure to demonstrate your excellent verbal and written communication skills in your application. We love candidates who can clearly convey complex information, so don’t hold back!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen on joining our innovative team at LoadSpring!
How to prepare for a job interview at LoadSpring Solutions
✨Know Your Tech Inside Out
Make sure you brush up on the specific applications mentioned in the job description, like Primavera and Autodesk. Familiarise yourself with common issues users face and how to troubleshoot them, as this will show your potential employer that you're ready to hit the ground running.
✨Practice Your Communication Skills
As a Technical Support Specialist, you'll need to communicate clearly and effectively. Practice explaining technical concepts in simple terms, as if you were talking to someone without a tech background. This will help you demonstrate your ability to guide customers through troubleshooting processes.
✨Show Your Problem-Solving Skills
Prepare examples of past experiences where you've successfully resolved technical issues. Use the STAR method (Situation, Task, Action, Result) to structure your answers, highlighting your analytical skills and how you collaborate with others to find solutions.
✨Emphasise Continuous Learning
LoadSpring values innovation and continuous improvement, so be ready to discuss how you keep up with technological trends. Mention any recent courses, certifications, or self-study you've undertaken to stay current in the IT support field, showing your commitment to professional development.
