Business Operations & Compliance Manager in Portsmouth

About Loadbalancer.org

Loadbalancer.org is a leading provider of application delivery and load balancing solutions, helping organisations across healthcare, government, finance and enterprise keep critical systems online. With customers in over 80 countries, we're growing rapidly while maintaining the agility and culture of an independent technology business.

We're looking for an experienced Business Operations Manager to help shape and strengthen the operational foundations of our growing business. This is an opportunity to take ownership of compliance, operational excellence and business processes while working directly with our Managing Director.

The Role

As Operations Manager, you'll play a central role in ensuring our operational processes are effective, compliant and scalable. Working across multiple departments, you'll oversee export compliance, inventory management, quality systems, business policies and operational administration while supporting continuous improvement throughout the organisation. This is a varied role suited to someone who enjoys taking ownership, improving processes and working across all areas of the business. We're a close-knit team of around 50 people, meaning you'll have real visibility across the business and the opportunity to make a measurable impact. You'll be reporting directly to our Managing Director, so you'll have genuine ownership of the operational function and the autonomy to make recommendations, improve processes and implement change across the business.

Key Responsibilities

• Export Compliance
  • Own and manage the company's Export Compliance Programme.
  • Ensure compliance with UK and international export regulations.
  • Manage export licences and monitor legislative changes.
  • Deliver internal export compliance training.
  • Conduct internal compliance audits and maintain accurate records.
  • Liaise with external auditors and regulatory bodies where required.
• Business Operations
  • Own and maintain the company's Business Continuity and Disaster Recovery planning, ensuring documentation is regularly reviewed, tested and updated.
  • Identify opportunities to improve workflows and operational efficiency.
  • Support business continuity planning and operational resilience.
  • Coordinate supplier relationships and operational communications.
  • Ensure company insurance policies remain current and appropriate.
• Quality & Compliance
  • Maintain and improve policies and procedures supporting ISO 9001, ISO 13485 and ISO 27001.
  • Conduct internal audits and monitor corrective actions.
  • Work closely with certification bodies and external auditors.
  • Promote a culture of compliance and continuous improvement.
• Product & Inventory
  • Manage stock levels to meet customer demand.
  • Monitor inventory costs and purchasing efficiency.
  • Ensure products remain available and correctly maintained.
  • Work with suppliers to optimise stock availability and cost.
• Internal Operations
  • Maintain company policies, operational documentation and internal procedures.
  • Ensure business documentation remains accurate, accessible and up to date.
  • Support company-wide operational initiatives and continuous improvement projects.
  • Coordinate internal communications relating to operational policies and processes.

About You

You enjoy bringing order to complexity. You're someone who naturally improves processes, notices where things can be better and takes ownership of making those improvements happen. You're equally comfortable writing policies, leading audits or solving day-to-day operational challenges.

Essential

• Operations management experience.
• ISO quality management systems (9001 essential).
• Internal auditing experience.
• Excellent organisational and project management skills.
• Process improvement mindset.
• Strong written documentation and policy writing.

Desirable

• Export compliance experience.
• ISO 27001 or ISO 13485.
• Technology or hardware industry experience.
• Inventory and supplier management.

What We Offer

• £45,000-£50,000 salary, depending on experience.
• Hybrid working, with a preference for at least three days per week in our Portsmouth office.
• 28 days annual leave (including Bank Holidays).
• Option to purchase up to five additional days' holiday each year.
• Earn an additional day's annual leave for each year of service, up to five extra days.
• Long Service Awards, recognising milestones at 5, 10, 15 and 20 years.
• Annual company bonus.
• Company pension scheme, with a choice of NEST or Hargreaves Lansdown.
• Death in Service benefit.
• Employee Assistance Programme (EAP) with 24/7 GP access, counselling, life coaching, physiotherapy and retail discounts.
• Glasses voucher scheme.
• Electric Vehicle Salary Sacrifice Scheme.
• Ongoing professional development and funded training, including ISO standards, compliance and operational management.
• A genuine opportunity to shape how a growing technology business operates, working directly with the Managing Director.
• A clear pathway to Head of Operations and a future Senior Leadership Team position as the business continues to grow.
• A friendly, collaborative culture where your ideas are valued and your contribution has a visible impact.

Join Us

If you're someone who enjoys creating structure, improving processes and ensuring operational excellence, we'd love to hear from you. Apply today with your CV and a short covering letter explaining why you'd be a great fit for the role.