Technical Customer Support, ICIS (Hybrid)

Social network you want to login/join with: Technical Customer Support, ICIS (Hybrid), London Client: LNRS Data Services Ltd Company Location: London, United Kingdom Job Category: Other EU work permit required: Yes Job Reference: 8dd9344bdd03 Job Views: 4 Posted: 02.06.2025 Expiry Date: 17.07.2025 Job Description: About the Role Join our team as a Technical Customer Support Analyst, where you’ll play a crucial role in assisting clients with second-line support and onboarding new users to the ICIS API. This customer-facing position is based in our Sutton office for 2 days a week, collaborating closely with both internal and external business and technology stakeholders. Responsibilities Troubleshooting and resolving escalated technical issues in a timely and efficient manner. Facilitating API customer onboarding, ensuring a seamless and efficient experience. Developing a deep understanding of ICIS systems and contributing to the enhancement of documentation and FAQs. Participating in projects such as migrations and communicating planned data changes effectively. Documenting and maintaining detailed records of support activities and resolutions. Requirements Display passion for learning and developing new skills, including API and basic SQL. Possess excellent communication skills for professional interactions with customers via phone, email, and Teams meetings. Deliver a world-class customer experience with energy that inspires others. Provide a track record of customer-centricity. #J-18808-Ljbffr