At a Glance
- Tasks: Diagnose and resolve IT issues while collaborating with a dynamic team.
- Company: Join a growing insurance organisation that values technology and innovation.
- Benefits: Enjoy hybrid working, competitive salary, and opportunities for professional growth.
- Other info: Great career development opportunities in a forward-thinking company.
- Why this job: Make a real impact in a supportive environment with strong technical exposure.
- Qualifications: Experience in technical support and strong troubleshooting skills required.
The predicted salary is between 30000 - 40000 € per year.
8 Month FTC
Hybrid Working
Leicester Based (Open to London location)
We are currently partnering with a well-established and growing insurance organisation to support the hire of an experienced IT Support Engineer. This is a fantastic opportunity to join a collaborative IT function within a business that continues to invest heavily in technology, infrastructure, and service improvement across the wider organisation. Please note this is a FTC.
Key Responsibilities
- Advanced Incident Management & Resolution
- Diagnose and resolve hardware, software, and network-related issues across varying levels of complexity
- Analyse and troubleshoot system faults, service disruptions, and performance issues
- Manage and resolve incidents and service requests within agreed SLAs
- Technical Support & System Maintenance
- Install, configure, and maintain hardware and software components
- Support infrastructure environments including servers, networking equipment, and core business applications
- Work collaboratively with service desk engineers and specialist IT teams to resolve more advanced technical issues
- User Support & Collaboration
- Work closely with end users to understand issues and provide clear, effective technical support
- Support escalated technical queries requiring deeper infrastructure or systems knowledge
- Share knowledge and contribute towards team development on recurring or complex technical issues
- Documentation & Continuous Improvement
- Maintain accurate records of troubleshooting activity, resolutions, and system changes
- Contribute towards internal knowledge base articles and support documentation
- Identify opportunities to improve support processes, efficiency, and service delivery standards
Candidate Profile
Our client is open to individuals who meet the core technical requirements through either direct experience or transferable technical backgrounds. Additional certifications and specialist skills will be considered advantageous.
Essential Experience & Skills
- Proven experience within a 2nd Line, 3rd Line, or similar technical support environment
- Strong troubleshooting knowledge across hardware, software, networking, and infrastructure
- Experience supporting Windows and/or Linux server environments
- Strong understanding of diagnosing and resolving infrastructure-related issues
- Familiarity with ITSM and ticketing platforms. Experience with ManageEngine ServiceDesk Plus would be beneficial
- Excellent communication skills with the ability to explain technical concepts to non-technical users
- Strong organisational and workload management skills
- Ability to work both independently and collaboratively within a wider IT team
Desirable Experience
- Relevant certifications such as MCP, CompTIA Network+, ITIL Foundation, or similar
- Experience with cloud technologies including Entra, Microsoft 365, and Exchange
- Exposure to scripting or automation tools such as PowerShell
- Understanding of IT security principles and best practices
- Previous experience within a customer-facing technical support environment
This is an excellent opportunity to join a forward-thinking organisation offering a supportive environment, strong technical exposure, and genuine long-term career development within a growing business. Please contact Navia at LNJ Recruitment with any questions regarding this vacancy.
It Support Engineer FTC in Sheffield employer: LNJ Recruitment
Join a dynamic and innovative insurance organisation that prioritises employee growth and collaboration within its IT function. With a strong commitment to technology investment and a supportive work culture, this role offers hybrid working options and the chance to develop your technical skills in a thriving environment. Enjoy meaningful career development opportunities while contributing to continuous improvement initiatives in a forward-thinking team.
StudySmarter Expert Advice🤫
We think this is how you could land It Support Engineer FTC in Sheffield
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or at local tech meetups. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common IT support scenarios. Think about how you'd troubleshoot specific issues and be ready to explain your thought process clearly. We want you to shine!
✨Tip Number 3
Don’t just apply anywhere; focus on companies that align with your values and career goals. Check out our website for roles that excite you, and tailor your approach to each one.
✨Tip Number 4
Follow up after interviews! A quick thank-you email can go a long way in showing your enthusiasm for the role. Plus, it keeps you fresh in their minds as they make their decision.
We think you need these skills to ace It Support Engineer FTC in Sheffield
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the job description. Highlight your troubleshooting knowledge and any relevant technical support experience to catch our eye!
Craft a Compelling Cover Letter:Use your cover letter to tell us why you're the perfect fit for the IT Support Engineer role. Share specific examples of how you've resolved complex issues or improved processes in previous roles.
Show Off Your Communication Skills:Since you'll be working closely with end users, it's crucial to demonstrate your ability to explain technical concepts clearly. Use your application to showcase your communication style and how you can make tech easy for everyone.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates during the process!
How to prepare for a job interview at LNJ Recruitment
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around hardware, software, and networking. Be ready to discuss your troubleshooting experiences and how you've resolved complex issues in the past.
✨Show Off Your Communication Skills
Since you'll be explaining technical concepts to non-technical users, practice articulating your thoughts clearly. Use examples from your previous roles where you successfully communicated complex ideas to help others understand.
✨Familiarise Yourself with ITSM Tools
If you have experience with ticketing platforms like ManageEngine ServiceDesk Plus, be prepared to talk about it. If not, do a bit of research on ITSM processes and how they improve service delivery—this will show your proactive approach.
✨Demonstrate Your Team Spirit
Collaboration is key in this role, so think of examples where you've worked effectively within a team. Highlight how you’ve contributed to team development or improved processes, as this will resonate well with the interviewers.
