At a Glance
- Tasks: Lead and develop a high-performing Personal Lines insurance team to deliver exceptional customer service.
- Company: Dynamic insurance company with a focus on personal lines and customer satisfaction.
- Benefits: Competitive salary, annual bonus, hybrid working, and travel expenses covered.
- Other info: Join a collaborative environment with opportunities for continuous improvement and career development.
- Why this job: Make a real impact by leading a team that enhances customer experiences and drives business growth.
- Qualifications: Experience in Personal Lines insurance and strong leadership skills required.
The predicted salary is between 49500 - 60500 £ per year.
- Back Insurance Team Leader
- Other Area(s) Permanent Aug 11, 2026
- Insurance Team Leader – Personal Lines
- Competitive Salary + Annual Bonus+ Benefits
Department
Personal Lines
Location
Ringwood or Sheffield (hybrid working, with travel between offices required) (Travel expenses included)
Working Hours
Full Time
Working Pattern
- Hybrid – 2 days office-based
- About the Team
Our Personal Lines team delivers exceptional service and positive customer outcomes across a diverse range of personal insurance products.
Working closely with customers, insurer partners, Account Executives and wider business teams, we provide high-quality advice, outstanding service and effective solutions in a fast-paced and evolving environment.
The Role
As Team Leader, you will lead and develop a team of Personal Lines professionals, ensuring we deliver excellent customer experiences, strong operational performance and positive outcomes.
You will create a high-performing team culture, support colleague development and drive service excellence while balancing customer needs, business objectives and regulatory requirements.
Key Responsibilities
- Leading People
- Lead, coach and develop a high-performing and engaged Personal Lines team.
- Set clear expectations, provide regular feedback and support colleague growth.
- Manage performance, capability and engagement while recognising success.
- Create an inclusive culture built on collaboration, accountability and continuous improvement.
- Delivering Customer & Business Outcomes
- Oversee day-to-day team performance, workload and service standards.
- Ensure customers receive appropriate advice, fair value and positive outcomes.
- Maintain high standards of quality, compliance and regulatory adherence.
- Support customer retention, satisfaction and business growth objectives.
- Manage escalations and complex customer matters effectively.
- Continuous Improvement & Collaboration
- Identify opportunities to improve processes, efficiency and customer experience.
- Support new systems, change initiatives and improved ways of working.
- Build strong relationships with insurer partners and internal stakeholders.
- Share knowledge and best practice across the wider business.
- What Success Looks Like
Success in this role means building an engaged, capable team that consistently delivers excellent customer outcomes, strong service levels and operational excellence.
You will
- Develop a motivated and high-performing team.
- Deliver excellent customer satisfaction and quality outcomes.
- Maintain strong compliance and service standards.
- Drive improvements that enhance efficiency and customer experience.
- Build positive relationships with customers, colleagues and insurer partners.
About You
You will have
- Significant experience within Personal Lines insurance.
- Experience leading, coaching or developing individuals or teams.
- Strong knowledge of Personal Lines products, processes and customer journeys.
- Experience managing service delivery, workload priorities and performance.
- Understanding of FCA requirements and Consumer Duty obligations.
- Strong communication, decision-making and relationship-building skills.
- A customer-focused, solutions-driven approach.
- #J-18808-Ljbffr
Insurance Team Leader in Sheffield employer: LNJ Recruitment
At LNJ Recruitment, we pride ourselves on being an excellent employer by offering flexible working arrangements, including remote and hybrid options, to suit your lifestyle. Our supportive work culture fosters professional growth through continuous training and development opportunities, ensuring you can thrive in your role as a Commercial Insurance Account Handler while building meaningful client relationships across the UK.
StudySmarter Expert Advice🤫
We think this is how you could land Insurance Team Leader in Sheffield
✨Dive Into Industry Networking Events
Get your foot in the door by attending insurance industry events and conferences. Not only will you learn about the latest trends, but you'll also meet potential employers and industry peers. Check out local chapters of professional bodies like the Chartered Insurance Institute for valuable meetups.
✨Use LinkedIn to Your Advantage
Don’t underestimate the power of LinkedIn in the insurance world. Engage with industry content, join relevant groups, and connect with professionals at companies you admire (like LNJ Recruitment). A thoughtful message explaining your interest can really make a difference!
✨Look Out for Graduate Schemes
Many firms in insurance have structured graduate programmes. Keep an eye on application windows and utilise your university's career services for insider tips. These schemes are designed to develop talent and often lead to permanent roles after your initial training.
✨Leverage Your Current Connections
Got friends or family in the industry? Now’s the time to reach out! Personal referrals can give you a head start, so let them know you're on the lookout for full-time opportunities at places like LNJ Recruitment. Don’t shy away from asking for a coffee chat; you never know what doors it might open!
We think you need these skills to ace Insurance Team Leader in Sheffield
Some tips for your application 🫡
Highlight Your Analytical Skills:In insurance, we love a candidate who can crunch numbers and analyse data effectively. When crafting your CV, make sure to showcase any relevant coursework or experiences that highlight your analytical abilities, especially if you’ve tackled risk assessment or financial modelling.
Showcase Industry Knowledge:Don’t be shy about your knowledge of the insurance sector! We want to see that you've done your homework on current trends, regulations, and challenges in the industry. Mention any relevant projects or studies you’ve completed that demonstrate your understanding of the field in your cover letter.
Craft a Compelling Cover Letter:Your cover letter should tell us why you’re passionate about insurance. Share any personal experiences or what drew you into this profession. We’re looking for enthusiasm and a clear motivation for why you want to be part of our team at LNJ Recruitment.
Tailor Your CV for the Role:Don't just send a generic CV! Focus on tailoring it specifically for the insurance role at LNJ Recruitment. Highlight relevant skills such as risk management, customer service experience, or any certifications you've earned in the industry to make your application stand out.
How to prepare for a job interview at LNJ Recruitment
✨Know Your Numbers: Insurance Fundamentals
Brush up on your understanding of key insurance concepts, like underwriting principles and risk assessment. Expect the interviewer at LNJ Recruitment to throw some technical questions your way, so be ready to demonstrate your grasp of these essentials.
✨Showcase Your Analytical Side
In the insurance world, it's all about data. Prepare to discuss any analytical tools or methodologies you've used in past experiences. If you have a portfolio of projects where you've tackled complex data, bring that along to impress the team!
✨Prepare for Behavioural Questions
As a full-timer at LNJ Recruitment, they'll want to know how you handle real-life scenarios, not just theory. Think about challenges you've faced in teamwork or customer service, and how those experiences can relate to a career in insurance.
✨Know the Company Culture Inside Out
Understanding LNJ Recruitment's values and workplace culture is essential. Don’t just memorise their mission statement; think about how your personal values align with theirs. This will show your genuine interest in being part of their team long-term.
