At a Glance
- Tasks: Lead quality assurance across retail broking hubs and drive service excellence.
- Company: Join a leading insurance broking organisation with a focus on quality and compliance.
- Benefits: Competitive salary, career development, and the chance to make a real impact.
- Other info: Opportunity for regional travel and collaboration with senior leadership teams.
- Why this job: Shape the future of customer experience in a dynamic insurance environment.
- Qualifications: Experience in quality assurance within the insurance sector and strong leadership skills.
The predicted salary is between 63000 - 77000 £ per year.
- Regional Quality Assurance Manager
- Retail Insurance Broking | Essex Region
LNJ Recruitment is partnering with a leading insurance broking organisation to appoint a Regional Quality Assurance Manager.
This is a senior regional role with responsibility for driving quality, conduct and compliance standards across a network of retail broking hubs, while working closely with regional leadership, compliance and local QA teams.
The Role
The role will ensure alignment with the wider QA strategy, promote service excellence and support strong customer outcomes.
You will provide leadership to regional QA teams, oversee complaints and breach management, and work closely with regional compliance and senior leadership to maintain effective governance standards.
- Strategic Leadership & Governance
- Act as the regional QA lead, reporting to the Regional Director with a dotted line into the Head of QA to ensure national strategic alignment.
- Implement and monitor key QA focus areas and strategic initiatives across the region.
- Work closely with regional compliance teams to maintain alignment and strengthen governance frameworks.
- Quality & Customer Experience
- Drive a culture of quality and service excellence, ensuring customer interactions meet high standards.
- Analyse complaints and service data to identify trends and implement improvements that strengthen service quality and customer outcomes.
- Team Leadership & Development
- Lead and oversee local QA teams, including supporting team structures and local QA managers or team members where applicable.
- Ensure QA team members receive the training and development required to perform effectively.
- Provide additional senior support to local Managing Directors and Directors across the regional hubs.
- Act as a referral point for the wider leadership team, helping colleagues resolve issues and challenges.
- Address issues escalated by local QA teams promptly and effectively.
- Monitor and report complaints and breaches across the region, ensuring timely resolution and adherence to required standards.
- Compliance & Reporting
- Ensure adherence to internal policies, regulatory requirements and relevant industry standards.
- Prepare and present regional QA performance reports to regional senior leadership and the Head of QA when required.
We are looking for someone with
- Strong working knowledge of Conduct and Quality Assurance operations within the insurance market, ideally gained within an insurance broking environment.
- Strong communication and leadership skills.
- Excellent stakeholder management and the ability to influence others.
- Strong analytical and IT capabilities.
- The ability to operate effectively across multiple locations and work with both local and senior leadership teams.
- A full UK driving licence would be beneficial, as not all regional hubs are easily accessible by public transport.
- Location & Travel
The contractual base for the role will be Billericay.
However, this is a genuinely regional position and the successful candidate will be required to travel frequently between different offices near the area.
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Quality Assurance Manager in London employer: LNJ Recruitment
Join one of the UK’s largest insurance brokers as an Insurance Sales Advisor in Evesham, where you will benefit from full training and company-funded CII qualifications. Our supportive work culture fosters strong relationships and encourages professional growth, with clearly structured career progression and regular performance reviews. Enjoy a rewarding career in a dynamic environment that values hard work and offers employee discounts on a range of insurance products.
StudySmarter Expert Advice🤫
We think this is how you could land Quality Assurance Manager in London
✨Dive Into Industry Networking Events
Get your foot in the door by attending insurance industry events and conferences. Not only will you learn about the latest trends, but you'll also meet potential employers and industry peers. Check out local chapters of professional bodies like the Chartered Insurance Institute for valuable meetups.
✨Use LinkedIn to Your Advantage
Don’t underestimate the power of LinkedIn in the insurance world. Engage with industry content, join relevant groups, and connect with professionals at companies you admire (like LNJ Recruitment). A thoughtful message explaining your interest can really make a difference!
✨Look Out for Graduate Schemes
Many firms in insurance have structured graduate programmes. Keep an eye on application windows and utilise your university's career services for insider tips. These schemes are designed to develop talent and often lead to permanent roles after your initial training.
✨Leverage Your Current Connections
Got friends or family in the industry? Now’s the time to reach out! Personal referrals can give you a head start, so let them know you're on the lookout for full-time opportunities at places like LNJ Recruitment. Don’t shy away from asking for a coffee chat; you never know what doors it might open!
We think you need these skills to ace Quality Assurance Manager in London
Some tips for your application 🫡
Highlight Your Analytical Skills:In insurance, we love a candidate who can crunch numbers and analyse data effectively. When crafting your CV, make sure to showcase any relevant coursework or experiences that highlight your analytical abilities, especially if you’ve tackled risk assessment or financial modelling.
Showcase Industry Knowledge:Don’t be shy about your knowledge of the insurance sector! We want to see that you've done your homework on current trends, regulations, and challenges in the industry. Mention any relevant projects or studies you’ve completed that demonstrate your understanding of the field in your cover letter.
Craft a Compelling Cover Letter:Your cover letter should tell us why you’re passionate about insurance. Share any personal experiences or what drew you into this profession. We’re looking for enthusiasm and a clear motivation for why you want to be part of our team at LNJ Recruitment.
Tailor Your CV for the Role:Don't just send a generic CV! Focus on tailoring it specifically for the insurance role at LNJ Recruitment. Highlight relevant skills such as risk management, customer service experience, or any certifications you've earned in the industry to make your application stand out.
How to prepare for a job interview at LNJ Recruitment
✨Know Your Numbers: Insurance Fundamentals
Brush up on your understanding of key insurance concepts, like underwriting principles and risk assessment. Expect the interviewer at LNJ Recruitment to throw some technical questions your way, so be ready to demonstrate your grasp of these essentials.
✨Showcase Your Analytical Side
In the insurance world, it's all about data. Prepare to discuss any analytical tools or methodologies you've used in past experiences. If you have a portfolio of projects where you've tackled complex data, bring that along to impress the team!
✨Prepare for Behavioural Questions
As a full-timer at LNJ Recruitment, they'll want to know how you handle real-life scenarios, not just theory. Think about challenges you've faced in teamwork or customer service, and how those experiences can relate to a career in insurance.
✨Know the Company Culture Inside Out
Understanding LNJ Recruitment's values and workplace culture is essential. Don’t just memorise their mission statement; think about how your personal values align with theirs. This will show your genuine interest in being part of their team long-term.
