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For Companies At a Glance
- Tasks: Diagnose and resolve IT issues while collaborating with a dynamic team.
- Company: Join a growing insurance organisation investing in technology and service improvement.
- Benefits: Hybrid working, strong career development, and a supportive environment.
- Other info: Open to diverse backgrounds; certifications are a plus!
- Why this job: Make a real impact in tech support and enhance your skills in a collaborative setting.
- Qualifications: Experience in technical support and strong troubleshooting skills required.
The predicted salary is between 30000 - 40000 £ per year.
We are currently partnering with a well-established and growing insurance organisation to support the hire of an experienced IT Support Engineer. This is a fantastic opportunity to join a collaborative IT function within a business that continues to invest heavily in technology, infrastructure, and service improvement across the wider organisation. Please note this is a FTC.
Key Responsibilities
- Advanced Incident Management & Resolution
- Diagnose and resolve hardware, software, and network-related issues across varying levels of complexity
- Analyse and troubleshoot system faults, service disruptions, and performance issues
- Manage and resolve incidents and service requests within agreed SLAs
- Install, configure, and maintain hardware and software components
- Support infrastructure environments including servers, networking equipment, and core business applications
- Work collaboratively with service desk engineers and specialist IT teams to resolve more advanced technical issues
- Work closely with end users to understand issues and provide clear, effective technical support
- Support escalated technical queries requiring deeper infrastructure or systems knowledge
- Share knowledge and contribute towards team development on recurring or complex technical issues
- Maintain accurate records of troubleshooting activity, resolutions, and system changes
- Contribute towards internal knowledge base articles and support documentation
- Identify opportunities to improve support processes, efficiency, and service delivery standards
Candidate Profile
Our client is open to individuals who meet the core technical requirements through either direct experience or transferable technical backgrounds. Additional certifications and specialist skills will be considered advantageous.
Essential Experience & Skills
- Proven experience within a 2nd Line, 3rd Line, or similar technical support environment
- Strong troubleshooting knowledge across hardware, software, networking, and infrastructure
- Experience supporting Windows and/or Linux server environments
- Strong understanding of diagnosing and resolving infrastructure-related issues
- Familiarity with ITSM and ticketing platforms. Experience with ManageEngine ServiceDesk Plus would be beneficial
- Excellent communication skills with the ability to explain technical concepts to non-technical users
- Strong organisational and workload management skills
- Ability to work both independently and collaboratively within a wider IT team
Desirable Experience
- Relevant certifications such as MCP, CompTIA Network+, ITIL Foundation, or similar
- Experience with cloud technologies including Entra, Microsoft 365, and Exchange
- Exposure to scripting or automation tools such as PowerShell
- Understanding of IT security principles and best practices
- Previous experience within a customer-facing technical support environment
This is an excellent opportunity to join a forward-thinking organisation offering a supportive environment, strong technical exposure, and genuine long-term career development within a growing business.
Please contact Navia at LNJ Recruitment with any questions regarding this vacancy.
It Support Engineer FTC in Leicester employer: LNJ Recruitment
Contact Detail:
LNJ Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land It Support Engineer FTC in Leicester
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT field, attend local meetups, or join online forums. You never know who might have the inside scoop on job openings or can refer you directly.
✨Tip Number 2
Prepare for interviews by practising common technical questions and scenarios. We recommend setting up mock interviews with friends or using online platforms to get comfortable explaining your troubleshooting process.
✨Tip Number 3
Showcase your skills through real-world examples. When discussing your experience, focus on specific incidents where you resolved complex issues or improved processes. This will help you stand out as a problem-solver.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace It Support Engineer FTC in Leicester
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the IT Support Engineer role. Highlight your troubleshooting expertise and any relevant certifications to catch our eye!
Craft a Compelling Cover Letter: Use your cover letter to tell us why you're the perfect fit for this position. Share specific examples of how you've tackled technical challenges in the past and how you can contribute to our team.
Showcase Your Communication Skills: Since you'll be working closely with end users, it's crucial to demonstrate your ability to explain technical concepts clearly. Use your application to show us how you can bridge the gap between tech and non-tech folks.
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates!
How to prepare for a job interview at LNJ Recruitment
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around hardware, software, and networking. Be ready to discuss specific troubleshooting scenarios you've faced in the past, as this will show your practical experience and problem-solving skills.
✨Practice Clear Communication
Since you'll be explaining technical concepts to non-technical users, practice how you articulate complex ideas simply. Consider role-playing with a friend or family member to ensure you can convey your thoughts clearly and effectively.
✨Familiarise Yourself with ITSM Tools
If you have experience with ticketing platforms like ManageEngine ServiceDesk Plus, be prepared to discuss it. If not, do a bit of research on ITSM processes and how they improve service delivery, as this knowledge could set you apart.
✨Show Your Collaborative Spirit
Highlight your ability to work within a team and share knowledge. Think of examples where you've collaborated with others to resolve issues or improve processes, as this aligns well with the company's focus on teamwork and continuous improvement.