At a Glance
- Tasks: Handle client enquiries and manage insurance policies with a focus on customer service.
- Company: Join a specialist Schemes Team in a dynamic insurance environment.
- Benefits: Competitive salary, professional development, and support for qualifications.
- Other info: Collaborative team culture with opportunities for career growth.
- Why this job: Enjoy variety and make a real impact in a rewarding role.
- Qualifications: Experience in insurance or customer service with strong communication skills.
The predicted salary is between 31500 - 38500 £ per year.
- Back Account Handler (Schemes Team) Other Area(s) Permanent Aug 6, 2026
- Account Handler - Schemes Team
Location
Leicester
Job Type
Full Time, Permanent, Hybrid / 2 office working days, Hours (36) Monday to Friday
Salary
Competitive + Benefits
The Opportunity
We're looking for an organised and customer-focused Insurance Account Handler to join a specialist Schemes Team.
The team supports clients across Local Council and Charity insurance schemes, working closely with insurer partners and a scheme capacity provider to deliver a high standard of service throughout the policy lifecycle.
This is an excellent opportunity for someone with insurance administration, account handling or customer service experience who enjoys building relationships, solving problems and delivering outstanding customer outcomes.
No two days are the same, making this an ideal role for someone who enjoys variety, takes ownership of their work and can confidently manage multiple priorities.
Key Responsibilities
As part of the Schemes Team, you will
- Handle client enquiries via telephone and email, providing a professional and responsive service.
- Support customers with policy queries throughout the policy lifecycle.
- Process renewals, new business, mid-term adjustments and general policy administration.
- Manage delegated authority activities accurately and within agreed service standards.
- Ensure all work is completed accurately, compliantly and within required timescales.
- Take ownership of customer queries from initial contact through to resolution.
- Build strong working relationships with clients, colleagues, insurer partners and scheme providers.
- Support fair customer outcomes in line with FCA Consumer Duty requirements.
- Identify opportunities to improve service delivery and enhance the customer experience.
- Work collaboratively with colleagues to maintain excellent service levels during busy periods.
About You
To be successful in this role, you'll have
- Experience within insurance administration, account handling, broking or customer service.
- Excellent communication skills, both over the telephone and in writing.
- Strong organisational skills with exceptional attention to detail.
- The ability to prioritise a busy workload while maintaining high levels of accuracy.
- A proactive approach with a strong sense of ownership and accountability.
- Experience using insurance systems and Microsoft Office applications.
- A commitment to delivering excellent customer service.
- An interest in developing knowledge of schemes, delegated authority, charity or public sector insurance.
- A willingness to work towards Cert CII (or equivalent), if not already qualified.
- What's on Offer
- Competitive salary and benefits package.
- Opportunities for professional development and career progression.
- Support towards professional qualifications, including Cert CII.
- Exposure to specialist insurance schemes and delegated authority operations.
- A collaborative and supportive team environment.
- The opportunity to work within a busy, varied and rewarding role.
- #J-18808-Ljbffr
Account Handler (Schemes Team) in Leicester employer: LNJ Recruitment
At LNJ Recruitment, we pride ourselves on being an excellent employer by offering flexible working arrangements, including remote and hybrid options, to suit your lifestyle. Our supportive work culture fosters professional growth through continuous training and development opportunities, ensuring you can thrive in your role as a Commercial Insurance Account Handler while building meaningful client relationships across the UK.
