Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Manage motor claims from start to finish, ensuring a smooth experience for customers.
- Company: Dynamic insurance services organisation focused on customer satisfaction.
- Benefits: 22 days holiday, pension scheme, discounted products, and ongoing training.
- Other info: Flexible office-based role with great opportunities for career growth.
- Why this job: Join a supportive team and make a real difference in customers' lives.
- Qualifications: 1 year of claims handling experience and strong communication skills.
The predicted salary is between 25000 - 32000 £ per year.
We are seeking a proactive and customer-focused Motor Claims Handler to join a growing and dynamic insurance services organisation. This role involves managing motor claims from first notification through to settlement, delivering an efficient and high-quality claims experience for customers and stakeholders.
Key Responsibilities
- Act as the first point of contact for customers, delivering a professional and empathetic claims service
- Handle First Notification of Loss (FNOL) via telephone and other channels
- Accurately record and assess new motor incidents
- Guide customers through the claims process, determining the most appropriate course of action
- Liaise with insurers, underwriters, repairers, engineers, recovery agents, and other third parties
- Manage the repair process through approved networks where applicable
- Assess liability and support claim progression through to resolution
- Promote in-house claims services to clients and stakeholders
- Process payments in line with delegated authority requirements
- Ensure all actions comply with relevant regulatory and industry standards
- Undertake additional duties as required to support the team and wider business
Skills & Experience Required
- Minimum 1 year of claims handling or claims processing experience
- Strong telephone manner with excellent communication and interpersonal skills
- Proactive approach to problem-solving and customer service
- High level of attention to detail and accuracy in data handling
- Confident in influencing outcomes and managing stakeholder expectations
- Knowledge of claims systems (e.g., Proclaim) is advantageous
- Understanding of regulatory frameworks and industry best practices
Benefits
- 22 days holiday plus bank holidays
- Company pension scheme
- Life assurance
- Discounted company products
- Technology scheme
- Discounted gym membership
- Free eye care and flu vouchers
- Ongoing training and development opportunities
- Regular social events and fundraising activities
- Complimentary refreshments including fruit, tea, coffee, and milk
Additional Information
- Office-based role with some flexibility for working from home
- Supportive and progressive working environment with opportunities for growth
If you're looking to build your career in claims within a supportive and forward-thinking organisation, we'd love to hear from you.
Claims Handler in England employer: LNJ Recruitment
Contact Detail:
LNJ Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Claims Handler in England
✨Tip Number 1
Get to know the company inside out! Research their values, culture, and recent news. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since you'll be handling claims over the phone, it’s crucial to sound confident and empathetic. Role-play with a friend or family member to get comfortable with common scenarios you might face.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and even lead to referrals, which can really boost your chances of landing that role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining our awesome team!
We think you need these skills to ace Claims Handler in England
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your relevant experience in claims handling. We want to see how your skills match the role, so don’t be shy about showcasing your customer service and problem-solving abilities!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about the role and how you can contribute to our team. Keep it professional but let your personality come through!
Showcase Your Communication Skills: Since this role involves a lot of interaction with customers and stakeholders, make sure your application reflects your strong communication skills. We love candidates who can convey information clearly and empathetically!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at LNJ Recruitment
✨Know Your Claims Inside Out
Make sure you brush up on your knowledge of motor claims and the claims process. Familiarise yourself with terms like FNOL and how to assess incidents. This will help you speak confidently about your experience and show that you're proactive in understanding the role.
✨Showcase Your Communication Skills
Since this role requires a strong telephone manner, practice your communication skills before the interview. Think about how you can convey empathy and professionalism over the phone. You might even want to role-play with a friend to get comfortable!
✨Demonstrate Problem-Solving Abilities
Prepare examples of how you've tackled challenges in previous roles. Think about specific situations where you had to influence outcomes or manage stakeholder expectations. This will highlight your proactive approach and ability to handle claims effectively.
✨Attention to Detail is Key
In the insurance world, accuracy is crucial. Be ready to discuss how you ensure attention to detail in your work. You could mention any systems you've used, like Proclaim, and how you maintain high standards in data handling.