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- Tasks: Manage motor claims from start to finish, ensuring a smooth experience for customers.
- Company: Dynamic insurance services organisation focused on customer satisfaction.
- Benefits: 22 days holiday, pension scheme, discounted products, and ongoing training.
- Other info: Flexible office-based role with great opportunities for personal growth.
- Why this job: Join a supportive team and kickstart your career in the insurance industry.
- Qualifications: 1 year of claims handling experience and strong communication skills.
The predicted salary is between 25000 - 32000 £ per year.
We are seeking a proactive and customer-focused Motor Claims Handler to join a growing and dynamic insurance services organisation. This role involves managing motor claims from first notification through to settlement, delivering an efficient and high-quality claims experience for customers and stakeholders.
Key Responsibilities
- Act as the first point of contact for customers, delivering a professional and empathetic claims service
- Handle First Notification of Loss (FNOL) via telephone and other channels
- Accurately record and assess new motor incidents
- Guide customers through the claims process, determining the most appropriate course of action
- Liaise with insurers, underwriters, repairers, engineers, recovery agents, and other third parties
- Manage the repair process through approved networks where applicable
- Assess liability and support claim progression through to resolution
- Promote in-house claims services to clients and stakeholders
- Process payments in line with delegated authority requirements
- Ensure all actions comply with relevant regulatory and industry standards
- Undertake additional duties as required to support the team and wider business
Skills & Experience Required
- Minimum 1 year of claims handling or claims processing experience
- Strong telephone manner with excellent communication and interpersonal skills
- Proactive approach to problem-solving and customer service
- High level of attention to detail and accuracy in data handling
- Confident in influencing outcomes and managing stakeholder expectations
- Knowledge of claims systems (e.g., Proclaim) is advantageous
- Understanding of regulatory frameworks and industry best practices
Benefits
- 22 days holiday plus bank holidays
- Company pension scheme
- Life assurance
- Discounted company products
- Technology scheme
- Discounted gym membership
- Free eye care and flu vouchers
- Ongoing training and development opportunities
- Regular social events and fundraising activities
- Complimentary refreshments including fruit, tea, coffee, and milk
Office-based role with some flexibility for working from home. Supportive and progressive working environment with opportunities for growth.
Claims Handler employer: LNJ Recruitment
Contact Detail:
LNJ Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Claims Handler
✨Tip Number 1
Get to know the company! Research their values and culture so you can tailor your approach during interviews. This shows you're genuinely interested and helps you connect with the team.
✨Tip Number 2
Practice your communication skills. As a Claims Handler, you'll need to be clear and empathetic. Role-play common scenarios with a friend or family member to boost your confidence.
✨Tip Number 3
Network like a pro! Reach out to current employees on LinkedIn or attend industry events. Building connections can give you insider info and might even lead to a referral.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're keen on joining our team and makes it easier for us to track your progress.
We think you need these skills to ace Claims Handler
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your relevant experience in claims handling. We want to see how your skills match the role, so don’t be shy about showcasing your customer service and problem-solving abilities!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about the role and how you can contribute to our team. Keep it professional but let your personality come through!
Showcase Your Communication Skills: Since this role involves a lot of interaction with customers and stakeholders, make sure your application reflects your strong communication skills. We love candidates who can convey information clearly and empathetically!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at LNJ Recruitment
✨Know Your Claims Inside Out
Make sure you understand the claims process thoroughly, especially for motor claims. Familiarise yourself with terms like FNOL and how to guide customers through the claims journey. This will show your potential employer that you're proactive and ready to hit the ground running.
✨Showcase Your Communication Skills
Since this role requires a strong telephone manner, practice your communication skills before the interview. Role-play common scenarios where you might need to handle customer queries or complaints. This will help you demonstrate your interpersonal skills and empathy during the interview.
✨Highlight Your Problem-Solving Abilities
Prepare examples of how you've tackled challenges in previous roles. Think about times when you had to influence outcomes or manage stakeholder expectations. Sharing these experiences will illustrate your proactive approach to problem-solving, which is key for a Claims Handler.
✨Be Detail-Oriented
Attention to detail is crucial in claims handling. Bring up instances where your accuracy in data handling made a difference. This could be anything from processing payments correctly to ensuring compliance with regulatory standards. It’ll show that you take pride in your work and understand the importance of precision.