Customer Service Advisor

Customer Service Advisor

Witney Full-Time 28800 - 43200 £ / year (est.) No home office possible
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At a Glance

  • Tasks: Engage with clients, provide insurance solutions, and build lasting relationships.
  • Company: Join a dynamic team dedicated to exceptional client service in the insurance industry.
  • Benefits: Enjoy flexible working hours, remote options, and great corporate perks.
  • Why this job: Make a real impact by helping people while developing your communication skills in a supportive environment.
  • Qualifications: No prior experience needed; just a passion for helping others and strong communication skills.
  • Other info: Perfect for high school and college students looking for part-time work with growth potential.

The predicted salary is between 28800 - 43200 £ per year.

Are you passionate about providing exceptional client service? Do you enjoy building relationships and helping people find the right insurance solutions? If so, we have an exciting opportunity for you!

As an Insurance Advisor, you will play a vital role as a key point of contact within the branch. Your day-to-day responsibilities will involve building rapport with new clients, maintaining existing relationships, and assisting clients in finding suitable insurance options.

Customer Service Advisor employer: LNJ Recruitment Ltd

At our company, we pride ourselves on being an excellent employer, offering a supportive work culture that values teamwork and personal development. As a Customer Service Advisor, you will benefit from comprehensive training programmes and clear pathways for career advancement, all while working in a vibrant location that fosters community engagement and collaboration. Join us to be part of a dynamic team where your contributions are recognised and rewarded, making a real difference in the lives of our clients.
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Contact Detail:

LNJ Recruitment Ltd Recruiting Team

StudySmarter Expert Advice 🤫

We think this is how you could land Customer Service Advisor

✨Tip Number 1

Familiarise yourself with the insurance products we offer. Understanding our services will not only help you answer questions confidently but also demonstrate your genuine interest in the role during any conversations.

✨Tip Number 2

Practice your communication skills. As a Customer Service Advisor, you'll need to convey information clearly and build rapport quickly. Role-playing scenarios with friends or family can help you refine your approach.

✨Tip Number 3

Research common customer service challenges in the insurance industry. Being prepared with solutions or strategies to handle these situations will show us that you're proactive and ready to tackle the role head-on.

✨Tip Number 4

Network with current or former employees if possible. They can provide insights into the company culture and expectations, which can be invaluable when discussing your fit for the position during interviews.

We think you need these skills to ace Customer Service Advisor

Excellent Communication Skills
Customer Relationship Management
Problem-Solving Skills
Empathy and Active Listening
Sales Skills
Attention to Detail
Time Management
Conflict Resolution
Product Knowledge in Insurance
Adaptability
Teamwork and Collaboration
Organisational Skills
Negotiation Skills
Ability to Work Under Pressure

Some tips for your application 🫡

Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the Customer Service Advisor position. Tailor your application to highlight how your experience aligns with these requirements.

Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your relevant experience in customer service and relationship building. Use specific examples to demonstrate your ability to provide exceptional client service.

Write a Strong Cover Letter: In your cover letter, express your passion for helping clients and your understanding of insurance solutions. Mention why you are interested in this role and how you can contribute to the company's success.

Proofread Your Application: Before submitting your application, take the time to proofread your CV and cover letter. Check for any spelling or grammatical errors, as well as ensuring that all information is accurate and presented professionally.

How to prepare for a job interview at LNJ Recruitment Ltd

✨Show Your Passion for Client Service

Make sure to express your enthusiasm for providing exceptional client service. Share specific examples from your past experiences where you went above and beyond to help a customer, as this will demonstrate your commitment to the role.

✨Build Rapport with Interviewers

Just like in the role of a Customer Service Advisor, building relationships is key. Take the time to connect with your interviewers by engaging in small talk and showing genuine interest in their experiences. This can create a positive atmosphere during the interview.

✨Prepare for Common Scenarios

Anticipate questions related to handling difficult customers or resolving conflicts. Prepare structured responses using the STAR method (Situation, Task, Action, Result) to showcase your problem-solving skills and ability to maintain professionalism under pressure.

✨Know the Company and Its Values

Research the company’s values and mission statement. Be ready to discuss how your personal values align with theirs, especially in terms of client service. This shows that you are not only interested in the job but also in being a part of their team culture.

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