Resource Controller in York

We have one 12 month FTC vacancy for an immediate start. At LNER, the Service Delivery Team plays a vital role at the heart of our railway, based at York Rail Operating Centre (ROC). We are responsible for delivering the train service day in, day out, keeping trains running, customers informed, and journeys connected.

The Service Delivery Team is responsible for the live delivery of the train plan. Our role today encompasses various responsibilities including units and traincrew, customer information and connections, rail replacement, fleet management, and disruption. We work as a team to ensure we meet our customers' expectations, and when things go wrong, we are front and centre working to put the plan back together and to ensure our frontline teams have the resources and support they need.

What you will be doing

Our Resource Controllers are split into two teams, each responsible for a piece of the jigsaw but working together to deploy our trains and people in the most efficient way possible. The Resource Controller Train Crew is responsible for the live deployment of our Drivers and Train Managers, ensuring that every train we operate has a crew resourced and that there is a plan in place to recover the service in case of a shortfall.

We are looking for talented people to join the team. You do not need experience of working with Train Crew, as we can teach you these skills. What we need are people with a desire to learn, who can keep calm under pressure, can problem solve, and want to be part of a team.

Requirements:

• Be a logical thinker and an effective problem solver
• Thrive in a fast-paced environment and work well under pressure
• Be a team player
• An ability to build strong working relationships
• Strong communication skills both written and verbal
• Be IT literate. Knowledge of railway IT systems (TRUST, TREnt, TMV) is an advantage but can be taught to the right candidate
• Knowledge of railway operations and performance are advantageous but can be taught to the right candidate

Please note, the team works a 3 shift pattern, and you must be able to attend work for these shifts in order to undertake the role:

• Early turn: 06:15-14:30
• Late turn: 12:45-22:00
• Night turn: 21:15-06:45

All positions are based at York Rail Operating Centre and the roles cannot be undertaken remotely.

If this sounds like you, then we want to hear from you. Our people are our greatest asset and we are always on the lookout for new talent.

What you’ll get:

• Free travel on LNER plus 75% off other companies' tickets (for you and your dependents)
• Discounted international train tickets (after one year’s service)
• 50% discount on LNER tickets for friends and family
• Generous pension scheme
• Annual cycle to work schemes/electric vehicle scheme
• Discount, savings and cashback scheme from top retailers
• Health and wellbeing schemes and discounts
• A host of training opportunities to help further your career
• Rewards and awards to recognise when you shine

Disclosure and Barring Service (DBS) Check: If you’re successful in your application and are new to the business, we’ll undertake a basic DBS check as part of our pre-employment checks. This only happens once we have conditionally offered you the job.

Medical screening: We’re a safety conscious business, so for all roles you’ll need to pass a medical screening and a drugs and alcohol test before we send you an unconditional job offer. For our safety critical roles, you’ll also need to have a safety critical medical.

What we believe: To be the most loved, progressive and responsible train operating company, we must make a meaningful difference. By always doing what’s right for our customers, our people, the communities and destinations we serve, the future of the industry we lead, and the environment we cherish.

We know that our people are the beating heart of everything we do. We’re committed to creating an inclusive, engaged culture that supports everyone at every stage of their journey.

Diversity and inclusion: We’re passionate about creating a diverse and inclusive workforce, representative of the communities we serve.

Developing our people: We’re focused on creating a learning culture to support our people to be the best they can be at work.

Health & wellbeing: To create a culture where our people can perform at their best, the physical health and mental wellbeing of our people is of paramount importance to us.

What next? As we say, we have fantastic opportunities for ambitious people from all sorts of different backgrounds, so now is the time to join the team at LNER – without delay.