At a Glance
- Tasks: Coordinate health and wellbeing services, manage admin tasks, and support team projects.
- Company: Join LNER, a progressive and responsible train operating company.
- Benefits: Free travel, discounts, pension scheme, and career development opportunities.
- Other info: Diverse and inclusive culture with excellent career growth potential.
- Why this job: Make a real impact on employee wellbeing while working in a supportive environment.
- Qualifications: Strong admin skills, customer service experience, and IT proficiency required.
The predicted salary is between 36000 - 60000 £ per year.
Why LNER?
We go beyond. For everyone. Our vision is to be the most loved, progressive and responsible way to travel for generations to come. Now we\'re looking for the people who can deliver this, every day.
Since we took over on the East Coast mainline, we\'ve been changing the face of rail travel. Our new Azuma train has brought faster journey times, more space and greater reliability. Our exciting plans to embrace new ideas, experiences, backgrounds and ambitions make this the ideal time to join.
Bringing passion. Being bold. Always caring. Owning it. They\'re the values that make us LNER.
Are you on board?
We are looking for an organised and proactive Occupational Health & Wellbeing Coordinator to join our Health and Wellbeing Team on a 12 month fixed term contract. As the first point of contact for internal stakeholders, you will represent the team with professionalism and warmth, ensuring a high standard of customer service.
In this role, you will play a key part in delivering a professional Occupational Health and Wellbeing service by managing day-to-day administration, building strong stakeholder relationships, and contributing to the wider goals of the team. The ideal candidate will be confident working independently, balancing competing priorities, and demonstrating excellent communication and organisational skills.
If you are someone who thrives on supporting others, values diversity and inclusion, and can maintain the highest standards of confidentiality, we\'d love to hear from you.
Within this role you\'ll also be involved in;
- Play a central role in keeping our regional clinics running smoothly by coordinating diaries, organising equipment, and managing supplies.
- Support the Health & Wellbeing Admin Manager with financial processes, including raising purchase orders, processing invoices, and assisting with contracts, projects, and procurement.
- Work closely with colleagues across Recruitment, People Services, and other stakeholders, managing occupational health referrals, travel, accommodation, and line manager requests.
- Step in for the Health & Wellbeing Admin Manager when required, ensuring all key processes and procedures, including reporting, audits, and clinical governance, are delivered to the highest standards.
- Partner with the Service Delivery Manager to help provide an outstanding occupational health and wellbeing service to all our customers.
- Help maintain and improve our Occupational Health software system, supporting training and development for the wider team.
- Contribute to a variety of exciting ad hoc projects, bringing ideas, energy, and organisational support to the Health & Wellbeing team.
What you\'ll need:
- Excellent administrative skills, with the ability to juggle multiple priorities and keep things running smoothly.
- Previous experience in a clinical or healthcare environment would be an advantage.
- Confidence in handling data, with experience in analysis and reporting.
- Strong IT skills, including thorough knowledge of Microsoft 365 (Word, Excel, Outlook).
- A passion for customer service, with experience supporting both internal colleagues and external stakeholders.
- A clear understanding of medical confidentiality and GDPR, and the ability to handle sensitive information with the utmost professionalism.
What next?
Start your journey here - Apply now
Interviews will be held in person at our York West Offices on 22nd and 23rd September.
What you\'ll get:
- Free travel on LNER + 75% off other companies\' tickets (for you & dependents)
- Discounted international train tickets (after one year\'s service)
- 50% discount on LNER tickets for friends & family
- Generous pension scheme
- Annual cycle to work schemes
- Discount, savings and cashback scheme from top retailers
- Health & wellbeing schemes and discounts
- Host of training opportunities to help further your career
- Rewards & awards to recognise when you shine
What we believe:
To be the most loved, progressive and responsible train operating company, we must make a meaningful difference – always doing what\'s right for our customers, our people, the communities and destinations we serve, the future of the industry we lead and the environment we cherish.
We know that our people are the beating heart of everything we do. We are committed to creating an inclusive, engaged culture that supports everyone at every stage of their journey – and ensures that when you\'re at LNER, you can always be you. No wonder most people never want to leave
Diversity and inclusion
We are passionate about creating a diverse and inclusive workforce, representative of the communities we serve, and are creating ways to inspire diverse talent to join LNER.
Developing our people
We are focused on creating a learning culture, to support our people to be the best they can be at work by providing them with the tools and resources to navigate their development and career journey.
Health & wellbeing
To create a culture where our people can perform at their best, the physical health and mental wellbeing of our people is of paramount importance to us.
Disclosure and Barring Service (DBS) Check
If you are successful in your application and are new to the business, we will undertake a basic DBS check as part of our pre-employment checks. This only happens once we have conditionally offered you the job. Here we check for any unspent convictions and conditional cautions under the Rehabilitation of Offenders Act (ROA If there is evidence of an unspent conviction or conditional caution, the details of these are reviewed internally by a cross functional panel on a case by case basis before a final offer of employment is issued. This however may result in any offer being withdrawn. Further information on how we collect and use this data is available on our privacy notice.
Medical screening
We\'re a safety conscious business so for all roles you\'ll need to pass a medical screening and a drugs and alcohol test before we send you an unconditional job offer. For our safety critical roles, you\'ll also need to have a safety critical medical. Our friendly, in-house Health and Wellbeing team will arrange a pre-employment medical for you at a time and place to suit you. The sooner, the better, so please be flexible with your availability. Once your medical gets the thumbs up, we\'ll finalise any last details and look forward to you joining our team.
Occupational Health and Wellbeing Co-ordinator in York employer: LNER
At LNER, we pride ourselves on being a progressive and responsible employer, dedicated to fostering a culture of inclusivity and support. As an Occupational Health and Wellbeing Coordinator, you will benefit from generous perks such as free travel, a robust pension scheme, and numerous training opportunities to enhance your career. Our commitment to employee wellbeing and development, combined with our vibrant work environment in York, makes LNER an exceptional place to grow and thrive.
StudySmarter Expert Advice🤫
We think this is how you could land Occupational Health and Wellbeing Co-ordinator in York
✨Tip Number 1
Get to know LNER's values and culture before your interview. We want to see how you can bring passion, boldness, and care to the role. Research our recent projects and think about how your skills can contribute to our mission.
✨Tip Number 2
Practice your communication skills! As an Occupational Health and Wellbeing Coordinator, you'll be the first point of contact for stakeholders. We recommend doing mock interviews with friends or family to build your confidence and refine your responses.
✨Tip Number 3
Showcase your organisational skills during the interview. Be ready to discuss how you've managed multiple priorities in the past. We love hearing about real-life examples that demonstrate your ability to keep things running smoothly.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the role. Plus, it’s a great chance to reiterate why you’d be a perfect fit for our team at LNER.
We think you need these skills to ace Occupational Health and Wellbeing Co-ordinator in York
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for the role shine through! We want to see how much you care about health and wellbeing, so share any relevant experiences or motivations that drive you.
Tailor Your CV:Make sure your CV is tailored to the Occupational Health and Wellbeing Coordinator role. Highlight your administrative skills, experience in healthcare, and any customer service roles you've had. We love seeing how your background fits with our values!
Be Clear and Concise:Keep your application clear and to the point. Use bullet points where possible to make it easy for us to read. Remember, we’re looking for someone who can juggle multiple priorities, so show us you can communicate effectively!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do – just follow the prompts!
How to prepare for a job interview at LNER
✨Know the Company Values
Before your interview, take some time to understand LNER's core values: passion, boldness, care, and ownership. Think about how your own experiences align with these values and be ready to share specific examples that demonstrate your fit.
✨Showcase Your Organisational Skills
As an Occupational Health and Wellbeing Coordinator, you'll need to juggle multiple priorities. Prepare to discuss your organisational strategies and provide examples of how you've successfully managed competing tasks in previous roles.
✨Prepare for Customer Service Scenarios
Since this role involves a lot of interaction with internal stakeholders, think of situations where you provided excellent customer service. Be ready to explain how you handled challenges and maintained professionalism, especially when dealing with sensitive information.
✨Familiarise Yourself with Relevant Software
Brush up on your Microsoft 365 skills, particularly Excel and Outlook, as these will be crucial in your role. If possible, prepare a few examples of how you've used these tools effectively in past positions, especially in data handling and reporting.
