IT Service Designer

Our vision is to be the most loved, progressive and responsible way to travel for generations to come. Since we took over on the East Coast mainline, we\’ve been changing the face of rail travel. Please note this is a 12 month fixed term contract.
We are seeking an experienced Process Designer with a strong technical business analysis background in supporting Robotic Process Automation (RPA) and No/ Low Code Solutions. You will be a key member of our Automation Centre of Excellence, working alongside major stakeholders across the business, and support our exciting Automation Programme in the design and creation of technical artefacts required for the development of cutting-edge automation solutions across LNER.
You will essentially be responsible for analysing, designing, and optimizing business processes to facilitate automation using RPA technology (UiPath) and No/ Low Code tools (Microsoft, Salesforce, etc.). Process Analysis, Design & Documentation:
Collaborate with subject matter experts to design future-state processes optimized for automation.
Document business requirements for automation solutions, including inputs, outputs, and decision logics.
Provide recommendations on process improvements and redesigns to enhance automation potential.
Solution Design & Documentation:
Develop detailed solution design documents (SDD) for automation developers.
Ensure designs align with organizational policies, security standards, and best practices.
Participate in solution testing, ensuring outputs align with business expectations.
Change Management & Training:
Support business units in adopting automated solutions through training and user documentation.
Stay updated with RPA and Low/ No Code solutions, trends, and best practices to drive innovation in process and workflow automation.
Strong technical business analysis, process analysis, mapping, design, improvement and optimisation.
UiPath, Power Platform, MS Dynamics, Salesforce Agentforce, etc.) Proficiency in the use of UiPath tools such as Automation Hub, Process Mining, Dashboards, Insights, etc., Bachelor\’s degree in business, IT, or a related field (or equivalent experience).
Extensive experience in process design, process analysis, or similar roles.
Exposure to RPA projects and other automation tools is a must for this role.
Certifications in RPA tools and/or business/process analysis are highly desirable.
Free travel on LNER + 75% off other companies\’ tickets (for you & dependents)
Discounted international train tickets (after one year\’s service)
50% discount on LNER tickets for friends & family
Generous pension scheme
Annual cycle to work schemes/electric vehicle scheme
Discount, savings and cashback scheme from top retailers
Health & wellbeing schemes and discounts
Host of training opportunities to help further your career
To be the most loved, progressive and responsible train operating company, we must make a meaningful difference – always doing what\’s right for our customers, our people, the communities and destinations we serve, the future of the industry we lead and the environment we cherish.
We are committed to creating an inclusive, engaged culture that supports everyone at every stage of their journey – and ensures that when you\’re at LNER, you can always be you. Diversity and inclusion
We are passionate about creating a diverse and inclusive workforce, representative of the communities we serve, and are creating ways to inspire diverse talent to join LNER.
We are focused on creating a learning culture, to support our people to be the best they can be at work by providing them with the tools and resources to navigate their development and career journey.
To create a culture where our people can perform at their best, the physical health and mental wellbeing of our people is of paramount importance to us.