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For Companies At a Glance
- Tasks: Be the friendly face of our facilities, providing top-notch customer service and admin support.
- Company: Join Lancashire County Council, a supportive and inclusive workplace.
- Benefits: Enjoy discounts, professional development, and a public-service pension scheme.
- Why this job: Make a difference in your community while growing your skills in a dynamic environment.
- Qualifications: Empathy, communication skills, and a knack for organisation are key.
- Other info: Flexible shifts and a collaborative culture await you!
The predicted salary is between 25185 - 25989 £ per year.
We are looking for a friendly and helpful Facilities Receptionist/Administrator to work within the Facilities Management Service at Lancashire County Council. Your main responsibilities will include providing a welcoming front‑of‑house reception, delivering excellent customer service, and delivering general administration and office support to the Operational Facilities Manager and the wider service management teams.
Responsibilities
- Serve as the first point of contact for visitors, staff and service users at two main reception areas.
- Deliver a professional and courteous front‑of‑house experience, answering enquiries, providing directions and guiding individuals to the appropriate personnel or location.
- Manage day‑to‑day reception duties, including controlling access, booking appointments and ensuring reception areas remain clean, organised and compliant.
- Coordinate with other services to maintain high standards of the facilities, such as boiler services, alarm testing and booking maintenance contractors.
- Maintain accurate records using Excel and other internal systems, and book meeting rooms as required.
- Work on a rota basis, alternating shifts of 8:30–4:30 and 9:00–5:00, and ensure safeguarding and company procedures are followed by working in pairs where possible.
- Provide support to your teammates, contributing to a collaborative and inclusive workplace culture.
Qualifications & Skills
- Empathy and resilience – ability to greet service users warmly and handle challenging situations with sensitivity.
- Excellent communication skills, both verbal and written, in an English‑speaking environment.
- Previous experience in customer service or a receptionist role is desirable.
- Computer literate with proficiency in Microsoft Excel; willingness to learn tailored internal systems.
- Strong organisational and time‑management abilities to handle multiple tasks simultaneously.
What We Offer
- Extensive benefits package including discounts on dog care, day care, holidays, fitness, and more.
- Supportive development and mentoring opportunities, allowing you to grow professionally and personally.
- Inclusive workplace culture that embraces diversity and provides flexibility for personal circumstances.
- Public‑service pension scheme, cycle‑to‑work scheme, and other employee benefits.
How To Apply
For an initial informal and confidential chat, please contact Andrew Felton on 01772 532778.
Facilities Support / Receptionist Full time County Buildings - North & East Lancaster & Morecam in Morecambe employer: LNB Commercial Capital
Contact Detail:
LNB Commercial Capital Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Facilities Support / Receptionist Full time County Buildings - North & East Lancaster & Morecam in Morecambe
✨Tip Number 1
Get to know the company! Research Lancashire County Council and their Facilities Management Service. Understanding their values and culture will help you tailor your approach during interviews and show that you're genuinely interested.
✨Tip Number 2
Practice your customer service skills! Since this role is all about providing a welcoming front-of-house experience, think of scenarios where you might need to handle challenging situations. Role-play with a friend or family member to build your confidence.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend local events related to facilities management. This can give you insider knowledge and potentially lead to referrals, which can really boost your chances.
✨Tip Number 4
Apply through our website! We make it easy for you to submit your application directly, and it shows you're serious about joining our team. Plus, keep an eye out for any open days or recruitment events we might host!
We think you need these skills to ace Facilities Support / Receptionist Full time County Buildings - North & East Lancaster & Morecam in Morecambe
Some tips for your application 🫡
Be Yourself: When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your friendly and helpful nature that fits perfectly with the Facilities Support role.
Tailor Your Application: Make sure to customise your application to highlight your relevant experience in customer service or reception roles. Mention specific skills like your communication abilities and organisational skills that match what we're looking for.
Showcase Your Skills: Don’t forget to mention your computer literacy, especially with Microsoft Excel. If you've used any internal systems before, give us a shout about that too! We love seeing candidates who are eager to learn and adapt.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at LNB Commercial Capital
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the job description. Familiarise yourself with the key responsibilities like providing excellent customer service and managing reception duties. This will help you tailor your answers to show how your skills align perfectly with what they’re looking for.
✨Showcase Your People Skills
As a Facilities Support/Receptionist, you'll be the first point of contact for visitors. Practice demonstrating your empathy and resilience during the interview. Share examples of how you've handled challenging situations or provided exceptional service in previous roles to highlight your communication skills.
✨Get Comfortable with Tech
Since the role requires proficiency in Microsoft Excel and other internal systems, brush up on your computer skills. Be prepared to discuss your experience with these tools and express your willingness to learn any new systems they use. This shows you're proactive and ready to hit the ground running.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team culture, training opportunities, or how success is measured in the role. This not only shows your interest but also helps you gauge if the workplace is the right fit for you.
