At a Glance
- Tasks: Support customer services and handle IT user support issues in a dynamic environment.
- Company: Join Cogent Hire, a friendly credit hire company focused on collaboration.
- Benefits: Earn £13,728 per year with online training and career development opportunities.
- Other info: Potential for full-time employment after successful completion of the apprenticeship.
- Why this job: Make a real difference by helping customers get back on the road.
- Qualifications: Strong communication skills and a proactive attitude are essential.
The predicted salary is between 8.8 - 8.8 £ per hour.
Level 3 Business Administrator Apprenticeship – Cogent Hire Limited
Cogent Hire is a credit hire company, and we are looking for a collaborative, motivated and detail-oriented individual to join our team.
In the Business Administrator role you will support our teams that provide customer services, including FNOL, Vehicle Fulfilment, and Monitoring, to ensure that customers are helped to get back on the road while we arrange the repair or salvage of their vehicle.
You will also assist your colleagues by handling various IT user support issues including setting up new employee portal accounts, handling help desk tickets, and assisting with connectivity issues.
- Apprenticeship Summary
- Salary: £13,728 per year (based on £8.80 per hour)
- Working Week: Monday to Friday, 9am - 3.30pm (30-minute break)
- Hours: 30 hours per week
- Training: Online apprenticeship training supported by experienced tutors
- Qualification: Level 3 Business Administrator Apprenticeship Standard
- Location: 2nd Floor Waitrose Distribution Centre, Eaton Avenue, Chorley, PR7 7NA
Main Duties
- Carry out general administrative tasks to support day-to-day business operations
- Perform high-accuracy data input and maintain up-to-date records
- Handle and resolve IT user support queries, escalating when necessary
- Distribute customer satisfaction surveys and manage incoming feedback responses
- Produce documentation and correspondence in line with company standards
- Work towards and achieve individual and team KPIs and SLAs
- Manage inbound and outbound calls and respond to customer enquiries professionally
- Accurately capture and update information in claims handling systems and third-party portals
- Undertake any other duties consistent with the nature of the role
- The Candidate
- Strong communication and organisational skills.
- Ability to maintain confidentiality and professionalism at all times.
- Good attention to detail and accuracy.
- Confident using IT systems and willing to learn new software.
- Ability to work independently and as part of a team.
- Positive, proactive, and enthusiastic approach to work.
- Ability to prioritise tasks and work in a busy environment.
- Customer-service focused with a friendly and approachable manner.
The successful candidate will be
- Friendly, professional, and reliable.
- Organised and able to manage multiple tasks effectively.
- Motivated to learn and develop new skills.
- Able to communicate clearly with staff and customers.
- Respectful, trustworthy, and committed to maintaining confidentiality.
- Adaptable and willing to support different areas of the company when needed.
- Training and Development
As an apprentice, you will receive support through both on-the-job learning and formal training as part of your apprenticeship programme. This will typically include:
- Study towards a Level 3 Business Administrator Apprenticeship Standard.
- On-the-job training and mentoring from experienced professionals.
- Regular review meetings to support progress and development.
What training will the apprentice take and what qualification will the apprentice get at the end?
The successful candidate will obtain a Level 3 Business Administrator Apprenticeship Standard qualification.
What is the expected career progression after this apprenticeship?
Potential full-time employment opportunities within the company for the right candidate upon successful completion of the apprenticeship.
Pre-employment checks
Please be aware that successful applicants will be subject to pre-employment checks, including enhanced DBS checks with child and adult barred list checks, right-to-work checks, and safeguarding procedures in line with Keeping Children Safe in Education guidance.
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Level 3 Business Administration Apprenticeship in Chorley employer: lmpgroup
lmpgroup is an excellent employer, offering a supportive and dynamic work environment at Priestmead Primary School in Harrow. With a focus on employee growth, apprentices will receive hands-on HR experience while working towards a Level 3 qualification, all within a culture that values collaboration and professional development. This role not only provides meaningful work but also the chance to make a positive impact in the educational sector.
StudySmarter Expert Advice🤫
We think this is how you could land Level 3 Business Administration Apprenticeship in Chorley
✨Dive into Data Analytics Communities
Get involved in online forums and local meetups focused on business intelligence. Platforms like Reddit, LinkedIn Groups, or even local events can be goldmines for connecting with industry professionals who might have insider info about opportunities at companies like lmpgroup.
✨Showcase Your Work with Personal Projects
Consider creating a small portfolio demonstrating your skills in data analysis or visualisation. This could be anything from a project analysing public datasets to creating dashboards—having something tangible to show can really make us stand out during your apprenticeship search.
✨Get Familiar with Apprenticeship Platforms
Utilise platforms specifically tailored for apprenticeships. Websites like Apprenticeships.gov.uk or local job boards can help us find the latest openings, and many companies even post directly about their apprenticeship opportunities. Don't forget to check lmpgroup’s own careers page too!
✨Engage with Business Intelligence Tools
Familiarise yourself with popular BI tools like Tableau or Power BI. Showing that you can navigate these tools will not only impress recruiters but also give you a practical edge in interviews. Plus, we can find free online resources or courses to boost our skills before approaching companies like lmpgroup.
We think you need these skills to ace Level 3 Business Administration Apprenticeship in Chorley
Some tips for your application 🫡
Show Off Your Analytical Skills:In the business intelligence world, we love a good number-cruncher! When crafting your CV, highlight any experience you have with data analysis, reporting, or relevant software. If you’ve done any projects that involved extracting insights from data, make sure to include those!
Craft a Motivational Cover Letter:Since this is an apprenticeship, we want to see your enthusiasm for learning and growing in the business intelligence field. Share why you're interested in business intelligence and what excites you about the role at lmpgroup. Let your passion shine through!
Keep It Relevant:Tailor your application documents to align with the skills we're looking for in an apprentice. Mention any coursework or certifications you've completed related to business intelligence, data analytics, or even general business acumen. Specific examples will help you stand out!
Show Your Team Spirit:Business intelligence isn't just about data; it's also about collaboration. Highlight any experience working in teams—whether that's through school projects, extracurricular activities, or volunteering. We want to know you can communicate well and work alongside others to drive results.
How to prepare for a job interview at lmpgroup
✨Dive into Data!
As this is a business intelligence apprenticeship, show off your enthusiasm for data! Be ready to discuss your experience with data analysis tools like Tableau, Power BI, or even Excel. Have some examples at hand that demonstrate how you've transformed raw data into actionable insights — it’ll show the interviewers your practical skills!
✨Know Your BI Basics
Brush up on fundamental BI concepts and methodologies. You're likely to face technical questions that test your knowledge of data warehousing, ETL processes, or SQL. Having a few key definitions and real-world scenarios prepared will help you stand out and show you're not just repeating phrases from a textbook.
✨Show Your Eagerness to Learn
Since this is an apprenticeship, employers are looking for potential over experience. Be sure to communicate your eagerness to learn and grow in the field. Talk about any relevant projects or coursework you’ve completed, showing them you’re proactive and ready to hit the ground running at lmpgroup.
✨Bring Along a Portfolio
Even for an apprenticeship, having a portfolio can be a big plus! Include any relevant projects you've worked on, such as data visualisations, reports, or case studies. This hands-on evidence of your skills will complement your verbal explanations, giving the interviewers a solid picture of what you can bring to the table.
