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- Tasks: Support IT systems and provide tech support to staff and students at Regency High School.
- Company: Regency High School, a caring and inclusive environment for students with learning difficulties.
- Benefits: Gain hands-on experience, receive formal training, and work towards a Level 3 qualification.
- Why this job: Make a meaningful impact in education while developing your IT skills.
- Qualifications: 5 or more A* - C grades in GCSE and a passion for IT support.
- Other info: Potential for full-time employment after successful completion of the apprenticeship.
The predicted salary is between 800 - 1400 £ per month.
Level 3 IT Solutions Technician Apprenticeship – Regency High School
At Regency High School, we take pride in fostering a caring and inclusive environment for our students. The school caters for pupils with moderate, severe and complex learning difficulties aged between 11 and 19. Our dedicated staff are committed to ensuring that every student thrives both academically and personally. We place a strong emphasis on promoting welfare while enriching the learning experience.
We are seeking an enthusiastic and dedicated IT Solutions Technician Apprentice to join our team and support our school. This role is ideal for someone with a passion for IT, a proactive mindset, and a desire to make a meaningful impact in an educational environment.
The Role
The ICT Technician is responsible for supporting the ICT Network Manager in the day-to-day oversight and provision of IT, supplying tech support within the School to staff and students and providing a first-class service to all.
Key Responsibilities
- Support the ICT Network Manager in the day-to-day operation, oversight, and development of the school’s IT systems.
- Provide first-line technical support to staff and students, delivering a high-quality, customer-focused service.
- Diagnose technical issues, explore multiple solutions, and implement effective resolutions.
- Install, configure, repair, replace, and maintain PC and network hardware, peripherals, and software as directed.
- Build, rebuild, and maintain workstations, replacing faulty components and logging warranty or repair calls as required.
- Set up, configure, and support IT equipment for assemblies, presentations, meetings, and school events.
- Maintain accurate helpdesk records, logging all support requests and actions taken, and complete routine IT administration tasks.
- Monitor and replenish paper and toner supplies for photocopiers, log copier usage, and report low stock levels.
- In the absence of the ICT Network Manager, liaise with external support providers to resolve server or infrastructure issues, including hardware maintenance and system restoration from backups.
- Promote and safeguard the welfare of children and young people, in line with school policies and statutory requirements.
The Candidate
The ideal candidate will be a tech-savvy problem-solver with a genuine passion for IT support and a proactive, customer-focused mindset. They will demonstrate strong technical skills alongside excellent interpersonal abilities.
Skills And Experience
- 5 or more A* - C grades in GCSE
- Familiarity with a range of computer platforms/software
- Strong attention to detail and able to produce work with a high level of accuracy
- Excellent communication skills
- Excellent numeracy/literacy skills
- Working knowledge of Microsoft Office
- Willingness to accept responsibility, prioritise work and to meet deadlines
- Ability to work to high levels of accuracy and adhere to strict timescales
- Ability to solve problems and identify, diagnose and troubleshoot issues
- Flexible and adaptable
- A high level of organisational skills
- Calm under pressure
- A professional approach
Training And Development
As an apprentice, you will receive support through both on-the-job learning and formal training as part of your apprenticeship programme. This will typically include:
- Study towards a relevant qualification, IT Solutions Technician Diploma.
- On-the-job training and mentoring from experienced professionals.
- Regular review meetings to track progress and development.
What training will the apprentice take and what qualification will the apprentice get at the end?
The successful candidate will obtain a Level 3 IT Solutions Technician Apprenticeship standard qualification.
What is the expected career progression after this apprenticeship?
Potential full-time employment for the right candidate upon successful completion of the apprenticeship.
Pre-employment checks.
Please be aware that upon a successful offer of employment the company completes digitalised right-to-work checks and DBS applications via an external provider - 'Matrix Screening'. The company also completes an internal online social media search, in line with Keeping Children Safe in Education guidance.
Level 3 IT Solutions Technician Apprenticeship in Worcester employer: LMP Group
Contact Detail:
LMP Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Level 3 IT Solutions Technician Apprenticeship in Worcester
✨Tip Number 1
Get to know the school! Research Regency High School and its values. Understanding their mission will help you tailor your approach during interviews and show that you're genuinely interested in making a difference.
✨Tip Number 2
Network like a pro! Connect with current or former staff on LinkedIn or other platforms. A friendly chat can give you insider info about the role and might even lead to a recommendation!
✨Tip Number 3
Prepare for practical scenarios! Think about common IT issues schools face and how you'd tackle them. Being ready to demonstrate your problem-solving skills can really set you apart in interviews.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Level 3 IT Solutions Technician Apprenticeship in Worcester
Some tips for your application 🫡
Show Your Passion for IT: Let us see your enthusiasm for technology! In your application, mention any relevant experiences or projects that showcase your love for IT. We want to know how you can bring that passion to our school.
Tailor Your Application: Make sure to customise your application to fit the role. Highlight your skills and experiences that align with the responsibilities of the IT Solutions Technician position. This shows us you’ve done your homework and are genuinely interested.
Be Clear and Concise: When writing your application, keep it straightforward and to the point. Use clear language and avoid jargon. We appreciate a well-structured application that’s easy to read and understand.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at LMP Group
✨Know Your Stuff
Make sure you brush up on your IT knowledge before the interview. Familiarise yourself with common technical issues and solutions, especially those relevant to a school environment. Being able to discuss specific examples of how you've solved problems in the past will show your passion and capability.
✨Show Your People Skills
As an IT Solutions Technician, you'll be working closely with staff and students. Be prepared to demonstrate your excellent communication skills during the interview. Think of examples where you've successfully helped someone with a tech issue, highlighting your customer-focused approach.
✨Be Proactive
The role requires a proactive mindset, so come ready to discuss how you take initiative. Share instances where you've gone above and beyond to ensure tech support was delivered effectively. This will show that you're not just reactive but also forward-thinking.
✨Understand the School's Values
Regency High School places a strong emphasis on welfare and inclusivity. Research the school's values and think about how you can contribute to creating a supportive environment for students. Mentioning this during your interview will demonstrate your alignment with their mission.
