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For Companies At a Glance
- Tasks: Provide a welcoming reception and efficient administrative support in a school environment.
- Company: Join LMP Group, a supportive academy focused on student success.
- Benefits: Earn while you learn with a competitive salary and gain valuable qualifications.
- Other info: Enjoy ongoing training and potential full-time employment after your apprenticeship.
- Why this job: Make a real difference in students' lives while developing essential skills.
- Qualifications: Customer service experience and strong organisational skills are a plus.
The predicted salary is between 7 - 8 ÂŁ per hour.
Apprenticeship Summary
- Salary: ÂŁ7.55 per hour
- Working Week: Monday, Tuesday, Thursday and Friday: 8:00am – 4:00pm (30‑minute break)
- Hours: 30 hours per week
- Training: Online apprenticeship training supported by experienced tutors
- Qualification: Level 3 Business Administrator Apprenticeship Standard
- Location: St Peter’s CofE Academy, Fenton Manor, Gibbet Street, Stoke‑on‑Trent, Staffordshire, ST4 2RR
The Role
We are seeking a Business Administrator Apprentice to provide a professional, welcoming and efficient reception and administrative service. As the first point of contact for visitors, parents and members of the public, you will play an important role in supporting the Academy’s reputation and ensuring smooth communication across the school. You will gain experience across a range of reception and administrative functions, learning how to manage enquiries, support staff, handle confidential information and maintain accurate records within a fast‑paced school environment.
- Provide a warm, professional first point of contact for visitors, staff and students
- Ensure the reception area is tidy, presentable and welcoming at all times
- Maintain visitor records and issue passes, ensuring accuracy and security
- Handle incoming calls, screen enquiries and direct messages efficiently and courteously
- Provide information using the Academy’s Management Information System (SIMS)
- Support and reassure visitors or parents who may be upset or distressed
- Notify appropriate staff of any issues or unidentified visitors
- Assist with welfare support for students when required
- Respond appropriately to fire alarm activations, including communication with Premises Staff and emergency services
- Contact parents as directed regarding student issues or illness
- Manage lost property and general reception‑area tasks
- Receive, check in and secure school deliveries before notifying the Finance Office
- Support general office duties including sorting and distributing mail
- Assist with hospitality arrangements for visitors
- Help collate data for official returns
- Support administrative tasks including typing, filing and record‑keeping
- Maintain accurate logs of phone calls and relevant communications
- Provide first aid support when required (training provided if needed)
- Undertake any other reasonable duties as directed by the Principal
- Support Academy events when needed
- Participate in team meetings and quality‑assurance activities
- Engage in performance‑management procedures and ongoing training
- Keep up to date with new systems and undertake training where appropriate
The Candidate
- Experience providing effective and efficient customer‑service or reception support
- Full First Aid Certificate (training provided if the candidate does not currently hold this)
- Strong organisational skills and the ability to remain calm under pressure
- Motivated, proactive and customer‑focused
- Able to maintain confidentiality at all times
- Ability to work independently and as part of a team
- Computer literacy (training provided on SIMS)
Successful Candidate Will Be
- Friendly, professional and respectful in all interactions
- An active listener who communicates clearly and openly
- Responsible, accountable and committed to high‑quality service
- Willing to challenge barriers and support the needs of pupils, parents and staff
- Positive, enthusiastic and adaptable to change
- Energetic, proactive and solution‑focused
- Keen to learn from experience and committed to continuous development
Training and Development
As an Apprentice, you will receive support through both on‑the‑job learning and formal training as part of your Apprenticeship Programme. This will typically include:
- Study towards a relevant qualification, Level 3 Business Administrator Diploma
- On‑the‑job training and mentoring from experienced professionals
- Regular review meetings to track progress and development
The successful candidate will obtain a Level 3 Business Administrator Apprenticeship standard qualification. Potential full‑time employment for the right candidate upon successful completion of the apprenticeship.
Pre‑employment checks: digitalised right‑to‑work checks and DBS applications via an external provider – 'Matrix Screening'. The company also completes an internal online social media search, in line with Keeping Children Safe in Education guidance.
Level 3 Business Administrator Apprenticeship in Stoke-on-Trent employer: LMP Group
Contact Detail:
LMP Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Level 3 Business Administrator Apprenticeship in Stoke-on-Trent
✨Tip Number 1
Get to know the company! Research LMP Group and St Peter’s CofE Academy. Understanding their values and culture will help you tailor your approach during interviews and show that you're genuinely interested.
✨Tip Number 2
Practice makes perfect! Prepare for common interview questions related to customer service and administration. Role-play with a friend or family member to build your confidence and refine your answers.
✨Tip Number 3
Dress the part! First impressions matter, so make sure you look professional and presentable. A smart outfit can boost your confidence and show that you take the opportunity seriously.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and keen to join the team at LMP Group.
We think you need these skills to ace Level 3 Business Administrator Apprenticeship in Stoke-on-Trent
Some tips for your application 🫡
Be Yourself: When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your enthusiasm for the role and what makes you unique.
Tailor Your Application: Make sure to customise your application to fit the Level 3 Business Administrator role. Highlight any relevant experience or skills that match the job description, like customer service or organisational skills.
Keep It Clear and Concise: We appreciate a well-structured application! Keep your sentences clear and to the point. Avoid jargon and make it easy for us to see why you’d be a great fit for the team.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the position. We can’t wait to hear from you!
How to prepare for a job interview at LMP Group
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Business Administrator Apprentice. Familiarise yourself with tasks like managing enquiries and maintaining visitor records. This will help you demonstrate your knowledge and enthusiasm for the position.
✨Showcase Your Customer Service Skills
Since this role involves being the first point of contact, be ready to discuss your previous customer service experiences. Think of specific examples where you handled difficult situations or provided excellent support. This will show that you can remain calm and professional under pressure.
✨Prepare Questions to Ask
Interviews are a two-way street! Prepare thoughtful questions about the Academy's culture, training opportunities, and what a typical day looks like. This not only shows your interest but also helps you determine if it's the right fit for you.
✨Practice Active Listening
During the interview, practice active listening. This means really paying attention to the interviewer’s questions and responding thoughtfully. It demonstrates your communication skills and shows that you value what they have to say, which is crucial in a role that involves interacting with various stakeholders.