Business Administration Apprenticeship in Stoke-on-Trent

The Receptionist/First Aider/Administrator, under the direction of senior staff, will be responsible for providing general administrative support to the school, administering first aid whilst providing a professional reception service.

Apprenticeship Details

• Working hours — Monday to Friday (exact shift TBC), 37 hours per week
• Wage — £8.00 per hour, starting salary £13,263; increases to National Minimum Wage for your age after the first year
• Qualification — Level 3 Business Administrator
• Weekly hours — 37 hours per week
• Start date — Tuesday 1 September 2026
• Duration — 17 months
• Delivery model — All learning delivered online alongside full‑time placement at the school
• Training provider — LMP Education
• Location — Station Road, Halmer End, Stoke‑on‑Trent, ST7 8AP

Key Responsibilities

As an apprentice, you’ll work at a company and get hands‑on experience. You’ll gain new skills and work alongside experienced staff. What you’ll do at work:

• Undertake reception duties, acting as the first point of contact for telephone and face‑to‑face enquiries, and promptly pass on messages as required.
• Ensure compliance with the school's safeguarding and security arrangements and procedures.
• Assist with arrangements for visits (e.g. photographers), including hospitality requirements.
• Support pupil welfare by liaising with parents/carers and staff as appropriate.
• Maintain the reception area to a high standard, ensuring displayed information is current and accurate.
• Administer basic first aid and medication as required.
• Liaise with parents/carers regarding student medical issues and first‑aid matters.
• Maintain the contents of medical boxes throughout the school.
• Monitor and maintain first‑aid stock and supplies, cataloguing and distributing items as required.
• Use Arbor to locate students when necessary.
• Provide administrative support, including photocopying, filing, emailing, and the completion of routine forms and bookings.
• Update manual and computerised records and management information systems.
• Open, sort, and distribute incoming mail, including electronic correspondence.
• Manage outgoing post and the distribution of delivered items.
• Arrange the orderly and secure storage of supplies.
• Produce and respond to correspondence using templates (e.g. newsletters).
• Support the printing and preparation of mock examination papers.
• Carry out reprographics tasks as required and ensure adequate stock levels of paper and toner, placing orders for replacements or additional stock in a timely manner.
• Assist with pupil welfare duties and liaise with parents/carers and staff as necessary.
• Assist with arrangements for visits from external organisations and agencies.
• Contribute to the overall ethos and aims of the academy.
• Participate in training, learning activities, and performance development opportunities as required.
• Attend and actively participate in relevant meetings as required.
• Comply with all policies and procedures relating to child protection, equal opportunities, health and safety, security, confidentiality, and data protection, reporting concerns to the appropriate person.
• Safeguard and promote the welfare of children and vulnerable adults throughout all duties and responsibilities.
• Undertake an Enhanced DBS check as required for the post.

About the School

Sir Thomas Boughey Academy is an 11 to 16 secondary school in Newcastle under Lyme. We provide a safe, happy and stimulating environment where students are motivated to learn and reach their full potential. Our overarching belief as a school is that every child has the right to an excellent education, and the opportunity to flourish under the guidance of our devoted staff. We build confidence and character, qualities all children need just as much as academic success. Our number one goal is that every student leaves us having achieved their absolute potential, armed with the resilience, ambition and integrity that will allow them to create the future that they crave.