Level 3 IT Solutions Technician Apprenticeship in Norfolk

To help maintain the network provision to the whole trust with a focus on delivering on-premise support across Taverham High School. You will be required to ensure access to internet connections and the school’s network are always available. You will also maintain the security of the network, monitor access against improper use, and ensure measures are in place for the regular backup of data. You will support staff and student users in using IT equipment and respond to IT helpdesk requests, operating on-site or remotely at other schools within Enrich Learning Trust.

Apprenticeship Summary

• Salary: £15,392 a year (based on £8 per hour)
• Working Week: Monday to Thursday 8am – 4pm, Friday 8am – 3:30pm (30-minute unpaid break daily)
• Hours: 37 hours per week
• Online apprenticeship training supported by our skilled tutors
• Location: Taverham High School, Beach Avenue, Norwich Taverham, NR8 6HP

The Role

As an IT Technician, you will be responsible for maintaining and supporting IT systems across Taverham High School, ensuring smooth network connectivity, troubleshooting issues, and assisting with hardware and software setups. You will also contribute to cybersecurity measures, user management, and IT projects, helping create a secure and efficient digital learning environment.

Main Duties

• Work independently to troubleshoot and resolve incidents and service requests raised on the central ticketing system and, if required, escalated to on-premise engineers and IT Managers in accordance with service level targets and trust operational guidelines.
• Installation of hardware and software on workstations.
• Maintain and contribute towards a knowledge base.
• Ensure that the network, hardware, software and peripherals run smoothly with appropriate access levels, applications and desktop setups for different users.
• Maintain online services that extend the school network, such as Microsoft 365 and MIS.
• Set up new users onto the network and online services and remove them when they have left the school.
• Set up, check and pack away sets of iPads, laptops etc. when booked, highlighting any issues.
• Act as an escalation point for tickets requiring local on-premise involvement.
• Offer support to other team members to troubleshoot and resolve incidents and service requests.
• Proactively inform stakeholders of changes, issues and resolution times.
• Perform tasks set out by the Digital Lead.
• Maintain Hardware, including setting up new equipment, routine maintenance of hardware and software, replacing printer consumables, fixing paper jams, cleaning projector filters and minor repairs.
• Ensure network security: maintain infrastructure, including Wi-Fi, switches and servers, inventory equipment, and identify areas for improvement.
• Provide on-ground technical support for implementing project activities, collaborate with the team, complete individual project tasks, and communicate with the IT manager about roadblocks.
• Audio-Visual duties: set up equipment for teaching staff and assemblies, wipe material, monitor use, reclaim after use, assist with production of audio-visual material, liaise with outside suppliers, and film or broadcast events.
• Assist with compliance on the Data Protection Act, RPA, GDPR, Copyright Licensing Authority guidelines, and IT procedures.
• Assist across Enrich Learning Trust where needed, attend up to five agreed evening events such as parents’ evenings, provide technical support, and advise on cyber safety following NCSC or DFE guidelines.
• Follow safeguarding procedures, promote the welfare of children and comply with child protection and confidentiality requirements.
• Participate in training, performance management, and other responsibilities as appropriate, and assist in cyber incident response.

The Candidate Qualifications, Qualities