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For Companies At a Glance
- Tasks: Deliver excellent customer service and gain hands-on experience in hospitality.
- Company: The Angel Hotel, a vibrant 52-bedroom hotel in Leamington Spa.
- Benefits: Earn while you learn with a competitive salary and dedicated tutor support.
- Why this job: Kickstart your career in hospitality with real-world experience and potential for full-time employment.
- Qualifications: Passion for customer service and interest in digital skills.
- Other info: Enjoy a dynamic work environment with opportunities for growth and development.
Overview
Level 3 Customer Service Specialist Apprenticeship at The Angel Hotel.
Are you looking for a role that offers variety, teamwork, and the chance to deliver excellent customer service? This hands-on position gives you the opportunity to gain experience across multiple areas of hospitality, front of house responsibilities, outbound communication and more. The Angel Hotel is a 52-bedroom hotel and bed and breakfast located in the centre of Leamington Spa.
Apprenticeship Overview
- Salary: £7.55 an hour, automatic pay increase after one year on programme for 19+ year olds
- Working Week: Monday to Friday between 7am to 11pm (no earlier than 7am or later than 11pm)
- Hours: 30 hours per week
- Duration: 15 months
- Qualification: Level 3 Customer Service Specialist Apprenticeship standard
- Training: Online training supported by dedicated tutors
- Location: 143 Regent Street, Leamington Spa, Warwickshire, CV32 4NZ
Role and Responsibilities
As a front of house apprentice, you will be the first point of contact for guests, ensuring a warm welcome and excellent customer service throughout their stay. You will learn to operate the Property Management System (PMS), manage guest check-ins and check-outs, and support day-to-day reception duties.
You will also receive training in digital outbound communication, including:
- Managing client communication via email and WhatsApp
- Supporting the hotel’s social media presence
- Contributing to guest engagement and online brand promotion
In addition, you will gain experience in bar service, developing skills in bartending and providing a friendly, professional service to guests.
Requirements
- An interest in building and developing digital skills (social media, client communication, online branding)
- A genuine passion for providing excellent customer service
Desired Skills, Qualities and Qualifications
- Hardworking
- Affable
- Well presented
- Reliable
Training and Qualification
The successful candidate will obtain a Level 3 Customer Service Specialist Apprenticeship standard qualification. Each apprentice will have a dedicated tutor who will conduct monthly remote tutorials and reviews, with frequency based on need.
Career Progression
Potential full-time employment for the right candidate upon successful completion of the apprenticeship.
Pre-employment Checks
Upon a successful offer of employment, the company completes digital right-to-work checks and DBS applications via an external provider (Matrix Screening). The company also completes an internal online social media search, in line with Keeping Children Safe in Education guidance.
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Level 3 Customer Service Specialist Apprenticeship employer: LMP Group
Contact Detail:
LMP Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Level 3 Customer Service Specialist Apprenticeship
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on The Angel Hotel. Understand their values and what makes them tick. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or family member. Focus on how your skills and experiences align with the role of a Customer Service Specialist. The more comfortable you are, the better you'll perform!
✨Tip Number 3
Show off your personality! The hospitality industry thrives on great customer service, so let your affable nature shine through during the interview. Share stories that highlight your passion for helping others and your ability to work in a team.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch that can set you apart from other candidates and shows your enthusiasm for the role.
We think you need these skills to ace Level 3 Customer Service Specialist Apprenticeship
Some tips for your application 🫡
Show Your Passion for Customer Service: When writing your application, let us know why you love providing excellent customer service. Share any experiences you've had that highlight your affable nature and dedication to making guests feel welcome.
Tailor Your Application: Make sure to customise your application to reflect the specific skills and qualities mentioned in the job description. We want to see how your background aligns with the responsibilities of a front of house apprentice at The Angel Hotel.
Highlight Your Digital Skills: Since this role involves managing client communication and supporting social media, be sure to mention any relevant digital skills you have. Whether it's experience with social media or email communication, we want to hear about it!
Apply Through Our Website: For the best chance of success, make sure to submit your application through our website. This way, we can easily track your application and get back to you as soon as possible. Good luck!
How to prepare for a job interview at LMP Group
✨Know Your Customer Service Basics
Brush up on the fundamentals of excellent customer service. Be ready to discuss what makes a great guest experience and how you would handle different scenarios. This shows your genuine passion for the role and your understanding of the hospitality industry.
✨Familiarise Yourself with Digital Communication
Since this role involves managing client communication via email and social media, make sure you’re comfortable discussing your digital skills. Think of examples where you've successfully used these platforms to engage with others or promote something online.
✨Show Off Your Team Spirit
Teamwork is key in hospitality, so be prepared to share experiences where you’ve worked well with others. Highlight your affable nature and how you contribute to a positive team environment, as this will resonate well with the interviewers.
✨Dress to Impress
First impressions matter, especially in a front-of-house role. Make sure you’re well presented for the interview. A smart appearance not only reflects your professionalism but also shows respect for the opportunity you're being given.
