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For Companies At a Glance
- Tasks: Engage with learners and clients to enhance apprenticeship success and retention.
- Company: Join LMP Group, a dynamic team inspiring ambition across the UK since 2004.
- Benefits: Enjoy competitive salary, flexible benefits, healthcare plan, and generous holiday allowance.
- Why this job: Make a real impact in education while working in a supportive and recognized environment.
- Qualifications: Experience in IAG or willingness to learn, plus strong communication and organizational skills.
- Other info: Be part of a community committed to empowering others and fostering positive change.
The predicted salary is between 21500 - 28000 £ per year.
Discover the LMP Group: Inspiring Ambition Across the UK
At the LMP Group, we are driven by a singular mission: to inspire ambition. Our three distinct companies – LMP Education, Inspire ATA, and LMP Action – work together to create a profound educational and social impact throughout the UK, fostering positive and sustainable development through collaboration.
Since we were founded in 2004, we've grown into a dynamic team of over 180 dedicated professionals committed to making a difference.
Recognised Excellence
Our commitment to excellence has earned us significant recognition:
- Best Companies 2 Star 'Outstanding to Work For' award 2022
- Named among the Top 100 mid-sized companies to work for in the UK and the Top 50 mid-sized companies to work for in London
- Best Training Provider 2024/25 and Best Apprenticeship Employer 2024/25 at the RateMyApprenticeship awards
- Recruiter of the Year 2024 as part of the Education Investor Awards with Supporting Education Group
We are also proud to hold several prestigious certifications, including:
- Disability Confident Employer
- Investors in People Gold
- Leaders in Safeguarding Gold
- Cyber Essentials
- Living Wage Employer
Join Us on Our Mission
At the LMP Group, we are more than just a collection of companies. We are a community dedicated to empowering others to achieve their fullest potential. Whether you're looking to advance your education, enhance your career, or collaborate on meaningful initiatives, we invite you to join us on our mission to inspire ambition. Together, we can create inspirational journeys and delivery excellence in education.
Job Purpose
In our determination to further develop our service and responsiveness to local, regional, and national industry we are seeking an enthusiastic individual to support opportunities for LMP learners to progress onto other LMP programmes as well as to identify workforce development opportunities within LMPs client organisations across England. This role will also support current apprentices to stay on programme for the full duration, Key priorities to ensure learner retention and timely success for overall apprenticeships. Intervention strategies and employer and learner attendance and progressions.
Key responsibilities & Accountabilities
- Be the liaison between sales and operations within the LMP Education team so that we are meeting all necessary targets, which could include site visits to employer sites.
- To ensure that all data requirements are maintained, records are up to date accurate and deadlines for returns are made against all KPIs. Weekly reporting and updates to operations and sales regarding all learners on programme that fall into a disengaged category. Weekly update with learners to support engagement and progression against overall apprenticeship programmes.
- Sound knowledge, understanding and experience giving Robust, information & guidance current LMP apprentices on their career opportunities.
- The ability to set and achieve demanding performance targets and to effectively manage KPIs set.
- Identifying & resolving issues for those learners that are at risk of withdrawing from a LMP programme along with timely intervention and escalation for all disengaged learners.
- Identifying upsell opportunities when holding learner progression calls with LMP Employers.
- Providing consultation and guidance on all the services LMP Education have to offer to current clients and learners.
- Persist with your approach to speak to learners and line managers
- Building relationships through great customer service.
- Interpersonal and communication skills of a high order which are applicable to a range of organisations & Learners we work with at LMP Education. The role will include a high volume of learner engagement via the phone and through Microsoft team meetings.
- Identify new opportunities to engage new business / sector clients
Required knowledge, skills & abilities
- Experience of IAG or a willing to undertake this qualification
- Experience of Employer & Learner Engagement
- The ability to communicate at a professional level with external and internal employers
- Ability to plan development activity
- Good knowledge of the apprenticeship market and how the funding works
- excellent organisational skills.
- Ability to manage intervention and contingency strategies.
What's in it for you (remuneration & benefits)?
- £25,000 – £32,000 per annum dependant on experience
- 28 days holiday and get an extra day for each year you stay with us, up to max 33 days PLUS bank holidays.
- We pay for a Healthcare Plan once you've passed probation, which includes access to a private GP.
- From day 1, free life insurance covering up to x4 your salary.
- We'll both add money into your pension pot after 3 months.
- Get 25% off online learning resources for year 1 to GCSE with EdPlace.
- Choose what flexible benefits you want after you've passed probation – this could be buying extra holiday, dental, topping up your healthcare plan, bikes, gym membership, electric cars and give as you earn.
Confidentiality
The post holder must maintain the confidentiality of information about clients, staff and other LMP stakeholders. Some work is confidential, and information gained must not be communicated to other persons except in the recognised course of duty. The post holder must always meet the requirements of the General Data Regulation Act.
Safeguarding, Prevent & Equal Opportunities
The LMP Group are committed to anti-discrimination and equal opportunities for all. We are equally committed to Safer Recruitment Policies, Safeguarding, the Prevent Duty and promoting the welfare of children, young people and adults. To achieve our commitment, we will ensure continuous development and improvement of robust safeguarding processes and procedures that promote a culture of safeguarding amongst our staff and volunteers.
Pre-employment checks
Please be aware that upon a successful offer of employment the company completes digitalized right-to-work checks and DBS applications via an external provider.
The company also completes an internal online social media search, in line with Keeping Children Safe in Education guidance.
LMPINDEED!
Learner & Client Engagement Manager employer: LMP Group
Contact Detail:
LMP Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Learner & Client Engagement Manager
✨Tip Number 1
Familiarize yourself with the LMP Group's mission and values. Understanding how we inspire ambition and create educational impact will help you align your responses during interviews and demonstrate your commitment to our goals.
✨Tip Number 2
Network with current employees or alumni from LMP Education. Engaging with them can provide insights into the company culture and expectations, which can be invaluable when discussing your fit for the role.
✨Tip Number 3
Prepare to discuss specific strategies you've used in previous roles to engage learners and clients. Highlighting your experience in learner retention and employer engagement will showcase your suitability for the position.
✨Tip Number 4
Stay updated on the latest trends in the apprenticeship market. Being knowledgeable about funding and development opportunities will not only impress us but also demonstrate your proactive approach to the role.
We think you need these skills to ace Learner & Client Engagement Manager
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities and requirements of the Learner & Client Engagement Manager position. Tailor your application to highlight relevant experiences that align with the job description.
Highlight Relevant Experience: In your CV and cover letter, emphasize your experience in learner engagement and employer relations. Provide specific examples of how you've successfully managed KPIs or supported learners in previous roles.
Showcase Communication Skills: Since the role requires high interpersonal and communication skills, include examples in your application that demonstrate your ability to build relationships and effectively communicate with diverse stakeholders.
Express Your Passion: Convey your enthusiasm for education and learner development in your cover letter. Explain why you want to join the LMP Group and how you can contribute to their mission of inspiring ambition across the UK.
How to prepare for a job interview at LMP Group
✨Understand the Mission
Before your interview, take some time to familiarize yourself with LMP Group's mission to inspire ambition. Be prepared to discuss how your personal values align with this mission and how you can contribute to their goals.
✨Showcase Your Engagement Skills
Since the role focuses on learner and client engagement, be ready to share specific examples of how you've successfully engaged with learners or clients in the past. Highlight your communication skills and ability to build relationships.
✨Demonstrate Knowledge of Apprenticeships
Make sure you have a solid understanding of the apprenticeship market and funding mechanisms. This knowledge will be crucial in discussing how you can support learners and employers effectively.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving abilities and intervention strategies. Think of situations where you've had to manage disengaged learners or resolve issues, and be ready to explain your approach.
