Level 3 Business Administrator Apprenticeship – Cogent Hire Limited
This Business Administration Apprenticeship offers hands-on experience supporting case managers, handling customer communications, and assisting with IT support. It is an excellent opportunity to develop administrative, organisational, and problem-solving skills while gaining valuable workplace experience in a professional environment.
Apprenticeship Summary
- Salary: £13,728 per year (based on £8.00 per hour)
- Working Week: Monday to Friday, 9am - 3.30pm (30-minute break)
- Hours: 30 hours per week
- Training: Online apprenticeship training supported by experienced tutors
- Qualification: Level 3 Business Administrator Apprenticeship Standard
- Location: 2nd Floor Waitrose Distribution Centre, Eaton Avenue, Chorley, PR7 7NA
Main Duties
- General administrative tasks to keep the company moving forward
- High accuracy data inputting
- Resolution of various IT user support issues
- Send customer feedback surveys and manage the responses
- Produce any documentation or correspondence to the company standard
- Achieve individual and team KPIs and SLAs
- Deal with inbound and outbound calls and other incoming enquiries from customers in a professional manner
- Accurate information capture to update our claims handling system and third party portals accordingly
- To undertake any other duties consistent with the role
The Candidate
- Strong communication and organisational skills.
- Ability to maintain confidentiality and professionalism at all times.
- Good attention to detail and accuracy.
- Confident using IT systems and willing to learn new software.
- Ability to work independently and as part of a team.
- Positive, proactive, and enthusiastic approach to work.
- Ability to prioritise tasks and work in a busy environment.
- Customer-service focused with a friendly and approachable manner.
The successful candidate will be:
- Friendly, professional, and reliable.
- Organised and able to manage multiple tasks effectively.
- Motivated to learn and develop new skills.
- Able to communicate clearly with staff, parents, pupils, and visitors.
- Respectful, trustworthy, and committed to maintaining confidentiality.
- Adaptable and willing to support different areas of the school when needed.
- Positive, enthusiastic, and committed to contributing to the school community.
Training and Development
As an apprentice, you will receive support through both on-the-job learning and formal training as part of your apprenticeship programme. This will typically include:
- Study towards a Level 3 Business Administrator Apprenticeship Standard.
- On-the-job training and mentoring from experienced school professionals.
- Regular review meetings to support progress and development.
What training will the apprentice take and what qualification will the apprentice get at the end? The successful candidate will obtain a Level 3 Business Administrator Apprenticeship Standard qualification.
What is the expected career progression after this apprenticeship? Potential full-time employment opportunities within school administration or finance for the right candidate upon successful completion of the apprenticeship.
Pre-employment checks: Please be aware that successful applicants will be subject to pre-employment checks, including enhanced DBS checks with child and adult barred list checks, right-to-work checks, and safeguarding procedures in line with Keeping Children Safe in Education guidance.
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