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For Companies At a Glance
- Tasks: Support customers and manage orders in a dynamic global environment.
- Company: LMP Group is a leading UK company specialising in advanced measurement solutions.
- Benefits: Earn while you learn with a competitive salary and gain valuable qualifications.
- Why this job: Kickstart your career with hands-on experience and a chance to grow in a supportive team.
- Qualifications: Customer service experience, strong communication skills, and proficiency in Microsoft Office required.
- Other info: Potential for full-time employment after successful completion of the apprenticeship.
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Level 3 Business Administrator Apprenticeship – AMETEK Land
LAND Instruments International Limited is a UK-based company that specialises in providing advanced instrumentation and measurement solutions. They focus primarily on industrial applications, offering a range of products for monitoring and analysing temperature, combustion, emissions, and process control. Their instruments are used in various industries, including energy, petrochemicals, manufacturing, and environmental monitoring.
This apprenticeship is a fantastic opportunity for anyone looking to gain real, practical experience in a global environment. You’ll learn all about our cutting-edge products and services while supporting our customers every step of the way. It’s the perfect chance to start your career, and grow with a leading international company.
Apprenticeship Summary
- Salary: £7.55 an hour
- Working Week: Monday to Friday 8am – 4pm including a 30 minute break
- Hours: 37.5 hours per week
- Online apprenticeship training supported by our skilled tutors
- Level 3 Business Administrator Apprenticeship standard qualification
- Location: Stubley Lane Dronfield, Derbyshire, S18 1DJ
The Role
We are seeking a motivated and enthusiastic Business Administrator Apprentice to join our team at LAND Instruments International Limited. This is a great opportunity to gain hands-on experience in a global company while learning about our innovative products and services. You will support departmental efficiency, deliver high levels of customer service, and act as the voice of the customer across the organisation.
Main Duties
- Act as the primary point of contact for all LAND subsidiary customers during the order placement stage.
- Manage the end-to-end customer order process, ensuring order confirmations are completed within agreed timescales and KPIs.
- Initiate and coordinate actions in response to order changes, maintain accurate order and customer records, and communicate updates to relevant departments.
- Oversee the contract review process to ensure compliance with LAND’s Terms & Conditions and Delegation of Authority (DLA) procedures.
- Accurately interpret and input data into internal systems, including ERP and CRM platforms.
- Ensure the effective fulfilment of order requirements across all relevant departments.
- Deliver excellent customer service throughout the entire order lifecycle—from placement to delivery and payment.
- Support and contribute to continuous improvement initiatives to enhance customer service standards and drive profitability.
- Collaborate as an active member of the customer service team to improve accuracy, efficiency, and responsiveness.
- Provide high-quality service to both internal and external stakeholders.
- Manage the customer complaint process, ensuring timely and effective resolution.
- Maintain up-to-date and accurate IPR (Intellectual Property Rights) records in accordance with governing rules.
- Perform other duties as assigned by the Supervisor.
The Candidate
The successful candidate will have:
- Experience in a Customer Service environment.
- Good problem solving skills
- Good communication, influencing and assertiveness skills
- Accounting competency for investigation and processing credits
- An understanding of sales and operations.
- Outstanding customer service and relationship building.
- Excellent computer skills – Microsoft Office to include Word and Excel. SAP knowledge desirable.
They Will Also Be
- Self-motivated with a high attention to detail and ability to multitask under demanding deadlines.
- Positive, strong drive for results, and the ability to deal with ambiguity are a must.
- Able to demonstrate good judgement in analysing information to make routine decisions.
- Able to co-operate and collaborate with colleagues, cross functionally, to support the sales process.
- Open to receiving feedback and applying/integrating the feedback in an effort to improve results.
- Strong in building relationships and able to communicate at all levels
- A good team player but also able to work on own initiative
Training And Development
As an apprentice, you will receive support through both on-the-job learning and formal training as part of your apprenticeship programme. This will typically include:
- Study towards a relevant qualification, Level 3 Business Administrator Diploma.
- On-the-job training and mentoring from experienced professionals.
- Regular review meetings to track progress and development.
What training will the apprentice take and what qualification will the apprentice get at the end? The successful candidate will obtain a Level 3 Business Administrator Apprenticeship standard qualification
What is the expected career progression after this apprenticeship? Potential full-time employment for the right candidate upon successful completion of the apprenticeship
Pre-employment checks. Please be aware that upon a successful offer of employment the company completes digitalised right-to-work checks and DBS applications via an external provider – \’Matrix Screening\’. The company also completes an internal online social media search, in line with Keeping Children Safe in Education guidance.
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Business Administrator Apprenticeship employer: LMP Group
Contact Detail:
LMP Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Business Administrator Apprenticeship
✨Tip Number 1
Familiarise yourself with the products and services offered by LAND Instruments International Limited. Understanding their advanced instrumentation and measurement solutions will help you demonstrate your enthusiasm and knowledge during any interviews.
✨Tip Number 2
Highlight any previous customer service experience you have, as this role heavily relies on delivering excellent customer service. Be prepared to share specific examples of how you've handled customer interactions effectively.
✨Tip Number 3
Showcase your problem-solving skills by preparing scenarios where you've successfully resolved issues in a work or academic setting. This will illustrate your ability to handle challenges that may arise in the role.
✨Tip Number 4
Network with current or former employees of LAND Instruments International Limited if possible. Engaging with them can provide valuable insights into the company culture and expectations, which you can leverage during your application process.
We think you need these skills to ace Business Administrator Apprenticeship
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and administration. Use keywords from the job description, such as 'customer order process' and 'excellent customer service', to demonstrate your fit for the role.
Craft a Strong Cover Letter: Write a cover letter that showcases your enthusiasm for the apprenticeship and explains why you want to work at LAND Instruments International Limited. Mention specific skills like problem-solving and communication that align with the job requirements.
Showcase Relevant Skills: In your application, emphasise your computer skills, particularly with Microsoft Office and any experience with ERP or CRM systems. Highlight your ability to multitask and manage deadlines effectively.
Prepare for Potential Questions: Think about how you would respond to questions regarding your customer service experience and how you handle challenges. Be ready to discuss examples that demonstrate your ability to work both independently and as part of a team.
How to prepare for a job interview at LMP Group
✨Research the Company
Before your interview, take some time to learn about LAND Instruments International Limited. Understand their products, services, and the industries they serve. This knowledge will help you demonstrate your interest in the role and show that you're proactive.
✨Showcase Your Customer Service Skills
Since this role involves a lot of customer interaction, be prepared to discuss your previous experience in customer service. Share specific examples of how you've handled customer inquiries or complaints effectively, highlighting your problem-solving skills.
✨Demonstrate Attention to Detail
As a Business Administrator Apprentice, attention to detail is crucial. Be ready to provide examples of how you've ensured accuracy in your work, whether it's through data entry or managing customer records. This will show that you can handle the responsibilities of the role.
✨Prepare Questions for Your Interviewers
Having thoughtful questions prepared shows your enthusiasm for the position. Ask about the team you'll be working with, the training process, or opportunities for growth within the company. This not only helps you gather information but also demonstrates your genuine interest.
