Business Admin Level 3 Apprenticeship – DPD Group
We are looking for enthusiastic and hard-working individuals to join DPD Group. As a Business Admin Apprentice, you will gain many new skills to help you develop throughout the apprenticeship. If you are looking to start a career in admin apply now!
Key Details
Salary: £8 per hour, increases to NMW after 12 month
Working hours: Monday to Friday 9am – 5pm, Once fully training 2 days in the office and 3 days from home 37.5 hours per week
Location:
15th Floor Castlemead, Lower Castle Street, Bristol, BS1 3AG
Apprenticeship Details - 16 months expected duration to complete, working towards your Level 3 Business Administration Qualification. (All learning is delivered online/ remote).
Training Provider: LMP Education (rated 1st best UK training provider)
We are currently recruiting for 4 apprentices across 3 departments.
Claims Apprentice
To administer the processing of customer claims for lost and damaged parcels subsequently issuing financial settlements where applicable and appropriately communicating to customers when not.
Manage customer interactions via telephone and email ensuring our customers expectations are always appropriately met
- To validate new claim requests against clearly defined policies and issue claims forms to our customers where appropriate
- To validate completed customer claim forms against clearly defined policies to establish if DPD are liable for loss and damage in transit issuing settlement or rejecting where appropriate
- Manage inbound calls and email relating to all of the above areas ensuring our customers expectations are always appropriately met
- Ensure all tasks are completed with agreed timescales ensuring all defined quality standards are met.
- Complete adhoc tasks in relation to the above when appropriate
New Accounts Apprentice
To administer the opening of new customer accounts.
Manage internal and external customer interactions via telephone and email ensuring our their expectations are always appropriately met
- Data input of credit application details onto internal systems to create new customer accounts
- Validate information provided by customers against relevant external data sources
- Credit check applications using nominated credit agencies
- Apply account sanctions against company policy based on all available data
- Actively engage with internal departments such as Sales and Customer Relationship Management where appropriate to ensure all of the above are achieved
- Manage inbound calls and email relating to all of the above areas ensuring our customers expectations are always appropriately met
- Ensure all tasks are completed with agreed timescales ensuring all defined quality standards are met.
- Complete adhoc tasks in relation to the above when appropriate
Credit Management Apprentice
To administer the resolution of customer invoices queries subsequently issuing credit notes where applicable.
To proactively contact customers via telephone and email to secure payment commitments for invoices ensuring they are paid to agreed payment terms.
- Investigate customer invoice queries against clearly defined policies and administer credit notes where appropriate.
- Manage accounts receivable ledger, proactively contacting customers via telephone and email to ensure invoices are paid to agreed payment terms
- Manage inbound calls and email relating to all of the above areas ensuring our customers expectations are always appropriately met
- Actively engage with internal departments such as Sales, Customer Relationship Management, Customer Services and Finance where appropriate to ensure all of the above are achieved
- Ensure all tasks are completed with agreed timescales ensuring all defined quality standards are met.
- Complete adhoc tasks in relation to the above when appropriate
Skills and Personal Attributes:
- GCSEs (or equivalent) in English and Maths (Grade 4/C or above) Essential
- Basic IT skills and willingness to learn new systems
- Good written and verbal communication skills
- Ability to follow instructions and complete tasks accurately
- Awareness of the importance of confidentiality
- Friendly, approachable, and professional manner
- Reliable and punctual
- Willingness to learn and take on feedback
- Able to work independently and as part of a team
- Positive attitude and commitment to personal development
- Flexible and adaptable approach to work
About the employer
At DPD, we’re proud to have one of the most diverse and inclusive teams in the country. Diversity is a strength, and for us it’s important we reflect the communities we serve.
Our team includes people from a wide range of backgrounds, cultures and experiences. If you're looking for a workplace that values diversity, and where you can be part of a team that is making a positive impact, we'd love you to join us.
#LMP-ADMIN
Business Admin Apprenticeship in Bristol employer: LMP Group
LMP Group is an excellent employer that prioritises the growth and development of its employees, offering a supportive work culture where dedication to helping vulnerable young people is highly valued. Located in Batley, this role as an Apprentice Inclusion Assistant not only provides competitive pay but also presents a unique opportunity to gain hands-on experience in education while receiving ongoing training and support throughout the 16-month programme.
