Office Manager
Location: Felixstowe, Suffolk Monday to Friday: 08:00–17:00 Start Date: Immediate start
About the Role: This is a hands‑on Office Manager role based in
Felixstowe, owning the smooth day‑to‑day running of the office.
You’ll bring strong transport and freight forwarding knowledge, with confidence in UK–continent customs processes and documentation.
You’ll also support and drive commercial performance, building relationships and taking a proactive approach to sales opportunities.
You’ll lead by example, keeping the team organised, motivated, and delivering high standards.
You'll need: Solid, hands‑on experience in transport and freight
forwarding Strong grasp of UK–continent customs requirements and
cross‑border movements Sharp commercial mindset with a focus on profitable
performance Real sales ability and confidence developing new
opportunities Natural leadership skills and the ability to get the best out
of people Great communicator — clear, confident, friendly, and
personal Organised, proactive, and calm when it’s busy
What You’ll Be Doing: Keep day‑to‑day office operations running smoothly
and efficiently Lead, motivate, and support the team to deliver consistently high standards
Drive sales activity by picking up the phone, opening doors, and building relationships
Use strong commercial awareness to understand margins, costs, and performance drivers
Coordinate transport/forwarding workflows and keep communication tight across stakeholders
Ensure customs processes and documentation are correct for UK–continent movements
Spot issues early, improve processes, and keep service levels high under pressure
What's On Offer: Competitive salary On‑Site Parking Ongoing training and career progression Supportive and professional environment
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