Freight Forwarder (Customs Clearance) Location: Felixstowe, Suffolk Salary: Competitive (DOE) Job type: Full-Time Permanent
About the company Our client is a well-established and highly regarded business within the shipping and logistics sector. Based in Felixstowe, they're known for delivering a high standard of service and running efficient operations. You'll be joining a supportive, fast-paced environment with genuine opportunities to develop your career
About you Proven experience in freight forwarding (import/export; multimodal experience preferred) Strong knowledge of customs clearance processes and shipping documentation Excellent communication and organisational skills Able to prioritise and manage multiple shipments in a fast-paced environment Customer-focused, proactive and solutions-driven Confident IT user (experience with forwarding/customs systems is an advantage)
Key responsibilities Manage end-to-end import/export freight forwarding (sea, air & road) Handle customs declarations and ensure compliance, including tariff codes, valuation and origin Coordinate EU movements (FTL/LTL, groupage & intermodal) and liaise with lines, hauliers, agents and suppliers Prepare and process all shipping documentation (B/Ls, customs entries, related paperwork) Track shipments, resolve delays, and provide clear customer updates as main point of contact Maintain accurate, audit-ready job files and build strong customer/supplier relationships Quote and negotiate rates, support process improvements, and assist the wider team when needed
Why apply? Join a stable, supportive team in a thriving sector Progression and development opportunities Competitive salary and benefits package
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