Customer Services Advisor in Logistics - Felixstowe Location: Felixstowe Hours: Monday - Friday, 8am - 5pm Salary: £30,000 Contract: Temp - Perm Start Date: Immediate
A bit about the company... Based in Felixstowe , the Company is a trusted freight and logistics partner known for fast, reliable service and strong local expertise. Their team delivers tailored solutions, proactive support , and seamless shipping for businesses across the region!
Key Responsibilities
- Deliver outstanding customer service via phone, email,
- and in person Accurately process orders, bookings, and customer
- requests Resolve customer queries and issues promptly and
- professionally Liaise with internal teams and external partners to ensure
- smooth service delivery Maintain up-to-date records and documentation Identify opportunities to improve processes, sales and
- customer satisfaction
What we're looking for:
- Previous experience in a customer service, call centre, or
- administration role (ideally within logistics or transport) Excellent communication and interpersonal skills
- Strong problem-solving abilities and attention to detail Confident using IT systems (MS Office, email, CRM systems,
- etc.) Ability to work as part of a team and independently Flexible and adaptable approach to work
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