Relationship Manager in London

The Relationship Management team at the LME Group is responsible for providing dedicated and individual coverage to our portfolio of current and prospective members. The role involves solving complex problems for members and prospects related to exchange trading, contract matching, post-trade services and clearing services. It requires a deep knowledge of each client’s business model and trends, identifying product development opportunities, and promoting the group’s products and services to members.

Responsibilities

• Take responsibility for the successful management of a portfolio of accounts and customers reporting directly to the Head of RM.
• Develop a tailored customer management strategy and nurture strong relationships at all levels of management with all members.
• Assist with the successful management of the broader portfolio of accounts and customers, helping other Relationship Managers as required.
• Maintain an excellent understanding of the products and services offered by the LME and LME Clear.
• Understand the regulatory environment affecting our membership.
• Assist Market Access in evaluating membership applications, conducting the initial site visit, documenting conclusions and ensuring retention as per KYC procedures and AML policy.
• Prepare documents and presentations, predominantly in PowerPoint, Word and Excel.
• Ensure member contact lists are up to date and oversee the onboarding of membership prospects from initial meeting to go-live.
• Maintain the website including uploading documents, drafting fee updates and member notices, and keeping website text up to date.
• Coordinate working groups and events, including monitoring invitation lists and attendance at such events when required.
• Obtain periodic documents such as quarterly financial returns and annual due diligence questionnaires as part of ongoing member management.
• Monitor the team inbox to provide first-line responses to queries from Members, non-Members, ISVs and other parties.
• Respond to all queries and confirm accuracy of responses with other LME teams when required.
• Ensure Members, prospective Members and Clients receive the best possible customer experience through professional, courteous, accurate and timely responses.
• Perform any additional tasks that ensure excellent service to LME Group members, Clients and prospective Members as required.

Academic and Professional Qualifications Required

• Degree education.

Knowledge and Level of Experience

• Detailed knowledge of the LME essential. Exchange and/or Clearing House experience is beneficial.
• Confident, outgoing personality with excellent written and verbal communication skills and demonstrable experience in a client-facing role relating to the LME.

Skills set and Core Competencies Required

• Good understanding of LME customers and market.
• Demonstrate keen commercial awareness.
• Build and develop positive working relationships both internally and with external stakeholders and members.
• Demonstrate a sound working knowledge and understanding of client service.
• Strong presentation and written skills.
• Excellent communication skills – ability to communicate at all levels, confidently both verbally and in writing.

Equal Opportunity Employer

The LME is committed to creating a diverse environment and is proud to be an equal opportunity employer. In recruiting for our teams, we welcome the unique contributions that you can bring in terms of education, ethnicity, race, sex, gender identity, expression & reassignment, nation of origin, age, languages spoken, colour, religion, disability, sexual orientation and beliefs. We want every LME employee to feel our commitment to showing respect for all and encouraging open collaboration and communication.